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Canon TS9500 Series Driver Will Not Install: Errors 0001 and 0002 in Windows 11 and Windows 10

Last Updated on 18.07.2026 by DriverNew

When installing the Canon TS9500 Series driver, the installer may stop, close, or display error 0001 or 0002. The error may appear while files are being copied or software components are being registered.

This guide applies to the following models:

  • Canon PIXMA TS9540;
  • Canon PIXMA TS9540A;
  • Canon PIXMA TS9541C;
  • Canon PIXMA TS9550;
  • Canon PIXMA TS9550A;
  • Canon PIXMA TS9551C;
  • Canon PIXMA TS9551CA.

All the models listed above belong to the Canon TS9500 series and use the same MP Drivers Ver. 1.06 package. Therefore, the methods described below apply to the entire series.

Important information for a USB connection

Before reinstalling the driver, disconnect the printer’s USB cable from the computer. Do not reconnect the cable until the Canon installer asks you to do so.

Why Error 0001 or 0002 Appears

The most common causes are:

  • a previous driver installation did not complete correctly;
  • damaged components from an old driver remain in Windows;
  • the printer was connected via USB before the installer requested it;
  • the installer was started without administrator privileges;
  • antivirus software or the firewall is blocking Canon installation files;
  • the Windows printing service is not working correctly;
  • Windows system files are damaged;
  • an old or incompletely downloaded installation file is being used.

There is no need to reinstall Windows immediately. First, follow the methods below in order.

Method 1: Restart the Computer and Repeat the Installation

Start with the simplest method.

  1. Close the Canon installer.
  2. If the printer is connected via USB, disconnect the USB cable from the computer.
  3. Turn off the printer using the power button.
  4. Restart the computer.
  5. After restarting, do not connect the USB cable.
  6. Open the Downloads folder.
  7. Right-click the following file: 
    md__-win-ts9500-1_06-ea34_2.exe
  8. Select Run as administrator. In Windows 11, you may first need to click Show more options.
  9. If the User Account Control window appears, click Yes.
  10. Follow the instructions displayed by the installer.

For a USB connection, turn on the printer and connect the cable only after the appropriate installer message appears.

If the error appears again, completely remove the old driver.

Method 2: Completely Remove the Old MP Drivers

Step 1: Disconnect the Printer

  1. Close all Canon applications.
  2. Close all printing and scanning applications.
  3. Disconnect the USB cable from the computer.
  4. Turn off the printer.

If the printer is connected via Wi-Fi or Ethernet, you do not need to turn off the router.

Step 2: Uninstall Canon TS9500 Series MP Drivers

  1. Press Windows + R on the keyboard.
  2. Enter: 
    appwiz.cpl
  3. Click OK.
  4. The Programs and Features window will open.
  5. Find Canon TS9500 series MP Drivers in the list.
  6. Select the program.
  7. Click Uninstall or Uninstall/Change.
  8. If a model selection window appears, select Canon TS9500 series.
  9. Confirm the uninstallation.
  10. Wait for the process to finish.

If Canon TS9500 series MP Drivers is not listed, proceed to the next step.

Step 3: Remove Duplicate Printer Entries

Windows 11

  1. Open the Start menu.
  2. Click Settings.
  3. Open Bluetooth & devices.
  4. Click Printers & scanners.
  5. Select Canon TS9500 series.
  6. Click Remove.
  7. Confirm that you want to remove the device.

Also remove unnecessary copies with the following names:

  • Canon TS9500 series Copy 1;
  • Canon TS9500 series (Copy 1);
  • Canon TS9500 series WS;
  • Canon TS9500 series Network;
  • an unknown Canon device with an installation error.

Windows 10

  1. Open the Start menu.
  2. Click Settings.
  3. Open Devices.
  4. Select Printers & scanners.
  5. Click Canon TS9500 series.
  6. Click Remove device.
  7. Confirm the removal.

Step 4: Remove the Driver Package from Windows

This step is especially important if the standard uninstallation did not help and error 0001 or 0002 appears again.

  1. Press Windows + R.
  2. Enter: 
    printui /s /t2
  3. Click OK.
  4. The Print Server Properties window will open.
  5. Open the Drivers tab.
  6. Find the driver with Canon TS9500 series in its name.
  7. Select it.
  8. Click Remove.
  9. Select Remove driver and driver package.
  10. Click OK.
  11. Confirm the removal.

Do not remove drivers for other Canon printers if they are used on this computer.

If Windows Reports That the Driver Is in Use

First, clear the print queue and restart the printing service.

  1. Press Windows + R.
  2. Enter: 
    services.msc
  3. Click OK.
  4. Find the Print Spooler service.
  5. Right-click it.
  6. Select Stop.
  7. Do not close the Services window.
  8. Press Windows + R again.
  9. Enter: 
    %WINDIR%\System32\spool\PRINTERS
  10. Click OK.
  11. If Windows asks for permission to open the folder, click Continue.
  12. Delete the files inside the PRINTERS folder. Do not delete the PRINTERS folder itself.
  13. Return to the Services window.
  14. Right-click the Print Spooler service.
  15. Select Start.

After that, open the Print Server Properties window again and repeat the removal of the Canon TS9500 series package.

Step 5: Restart the Computer

After removing the driver, restart the computer. Do not connect the USB cable until the new installation is complete.

Method 3: Download a New Installation File

Do not use an old copy of the installer if it may not have been downloaded completely.

Download Canon TS9500 series MP Drivers Ver. 1.06

File name:

md__-win-ts9500-1_06-ea34_2.exe

After the download is complete, make sure that the file name ends with .exe. Do not run the file until it has finished downloading completely.

Method 4: Reinstall the Driver Correctly

For a USB Connection

  1. Make sure the USB cable is disconnected from the computer.
  2. Turn off the printer.
  3. Right-click the md__-win-ts9500-1_06-ea34_2.exe file.
  4. Select Run as administrator.
  5. In the User Account Control window, click Yes.
  6. Accept the license agreement.
  7. Select a USB connection if the installer asks you to choose a connection method.
  8. Wait for the message asking you to connect the printer.
  9. Connect the square USB Type-B plug to the port on the back of the printer.
  10. Connect the other end of the cable directly to a USB port on the computer.
  11. Do not use a USB hub or docking station.
  12. Turn on the printer.
  13. Wait for the installer to detect the device.
  14. When the installation is complete, click Complete.

If the printer is not detected, try another USB port. It is best to use a port located directly on the computer.

For a Wi-Fi or Ethernet Connection

  1. Turn on the printer.
  2. Make sure the printer is already connected to the router.
  3. Connect the computer to the same local network.
  4. Temporarily disable the VPN.
  5. Do not connect the USB cable.
  6. Run the installer as an administrator.
  7. Allow Canon applications to access the network if a firewall notification appears.
  8. Select the detected Canon TS9500 series printer.
  9. Continue the installation.

If security software blocks the installer, temporarily pause its protection only for the duration of the installation. Be sure to enable the protection again after the installation is complete.

Method 5: Check Windows System Files

If errors 0001 and 0002 continue to appear after the driver has been completely removed, damaged Windows components may be the cause.

Step 1: Run the DISM Check

  1. Right-click the Start button.
  2. Select Terminal (Admin) or Windows PowerShell (Admin).
  3. In the User Account Control window, click Yes.
  4. Enter the following command: 
    DISM /Online /Cleanup-Image /RestoreHealth
  5. Press Enter.
  6. Wait for the check to finish.

The process may remain at the same percentage for some time. Do not close the window or turn off the computer.

Step 2: Run SFC

After DISM finishes, enter the following command in the same window:

sfc /scannow
  1. Press Enter.
  2. Wait for the check to finish.
  3. Restart the computer.
  4. Run the Canon installer as an administrator again.

If the Error Appears While Connecting the Printer

If the files were copied successfully but the installer cannot detect the device, check the connection method.

USB Connection

  • connect the cable directly to the computer;
  • do not use a USB hub;
  • try another USB port;
  • try another USB Type-B cable;
  • make sure the printer is turned on and there are no errors on its display;
  • do not connect the cable until the installer asks you to do so.

Network Connection

  • the computer and printer must be connected to the same network;
  • do not use the router’s guest network;
  • temporarily disable the VPN;
  • allow the Canon application through the firewall;
  • restart the printer and router;
  • search for the device again.

Checking the Printer After Installation

After a successful installation, test both printing and scanning.

Testing the Printer

  1. Open Settings.
  2. Open Bluetooth & devices.
  3. Select Printers & scanners.
  4. Open Canon TS9500 series.
  5. Click Printer properties.
  6. Click Print Test Page.

Testing the Scanner

  1. Open the Start menu.
  2. Enter IJ Scan Utility.
  3. Open the application found in the search results.
  4. Make sure that Canon TS9500 series is selected.
  5. Place a document on the scanner glass.
  6. Click Auto or Document.

Laptops with Snapdragon Processors

The MP Drivers Ver. 1.06 package contains drivers for computers with Intel and AMD processors. This package does not include a separate ARM64 driver.

If the laptop is running Windows 11 ARM, the standard installer may not work. In this case, do not repeatedly uninstall and reinstall the package. Try adding the printer through Windows Settings or use network printing.

If Nothing Helped

If errors 0001 or 0002 remain after the driver has been completely removed and the DISM and SFC checks have been completed, the problem may be within Windows itself.

Before taking further action:

  1. Install all available Windows updates.
  2. Restart the computer.
  3. Create a new local account with administrator privileges.
  4. Sign in to the new account.
  5. Try installing MP Drivers again.

If the installation also fails in the new account, Windows may need to be repaired while keeping personal files and installed applications. It is recommended that you back up important data before performing a repair.

Do not manually delete Canon registry keys unless you are certain about what you are doing. Incorrectly deleting registry entries may prevent other printers and applications from working properly.

Additional Information

If you have problems installing drivers or other software for your device (printer, scanner, monitor, keyboard, etc.), please tell us the model of your device and the version of your operating system (for example: Windows 11, Windows 10 64-bit, Windows 8 64-bit, etc.) and we will try to help you. Email us.

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