If an OKI MB472, MB492 or MB562 prints but an application reports “Scanner not found,” this usually does not mean that the scanning unit is faulty. Printing and scanning use different Windows components. A PCL, PS or XPS driver can…
OKI MB472, MB492 and MB562 Cannot Scan to a Windows Network Folder: SMB Setup and CIFS Error
If an OKI MB472, MB492 or MB562 can copy and print but cannot save scans to a Windows network folder, reinstalling the scanner driver usually will not help. When using Scan to Shared Folder, the MFP connects directly to the…
OKI MB472, MB492 and MB562 Cannot Send Scans to E-mail: SMTP, Gmail and Microsoft 365 Setup
If an OKI MB472, MB492 or MB562 scans a document but does not send it by e-mail, reinstalling the driver on the computer usually will not help. When using Scan to E-mail, the MFP creates the e-mail itself, connects to…
OKI B432dnw, MB472dnw and MB562dnw Cannot Connect to Wi-Fi: WPS, SSID and Connect Failed Error
If an OKI B432dnw, MB472dnw or MB562dnw cannot connect to Wi-Fi, first restore the connection between the device and the router. Reinstalling the driver on the computer will not fix an incorrect network password, an incompatible WPA3 mode, a hidden…
OKI B432, MB472 and MB562 Request Paper in MP Tray: How to Disable Manual Feed in Windows 10 and Windows 11
If an OKI B432, MB472 or MB562 asks you to load paper in the MP Tray and confirm the feeding of every sheet instead of printing normally from the main cassette, first check the manual feed mode in the driver.…
OKI MB472, MB492 and MB562: ADF Does Not Feed Documents, Feeds Multiple Sheets, or Shows “Document Jam”
If the automatic document feeder on an OKI MB472, MB492 or MB562 does not pick up an original, stops it inside, pulls in several sheets at once, or displays Document Jam, first test the ADF by making a normal copy…
OKI MB472, MB492 and MB562: Vertical Line on Scans and Copies — Cleaning the ADF Glass
If a straight line appears across the entire page on scans or copies from an OKI MB472, MB492 or MB562, do not start by replacing the toner, image drum, or reinstalling the driver. First determine whether the defect occurs only…
OKI MB472, MB492 and MB562 Scan Only One Side — How to Enable Duplex Scanning and Copying
If a two-sided document passes through the ADF but only the front sides are saved in the file, this usually does not indicate a scanner malfunction. The OKI MB472, MB492 and MB562 support duplex scanning, but it may be disabled…
OKI MB472, MB492 and MB562: Fax Cannot Be Sent or Received — LINE/TEL, Reception Mode and Communication Error
If your OKI MB472, MB492 or MB562 displays Communication Error, does not send a document, or does not receive an incoming fax, the problem is usually not related to the driver. Check the code in the fax journal, the telephone…
OKI MC332, MC362 and MC562: Fuser Near Life and errors 320, 348, 354, 980 — what to do
The Fuser Near Life, Check Fuser Unit, Fuser Unit Life messages and code 980 refer to the fuser — the heating unit that fuses toner to the paper. This unit is also called a fuser unit. These messages require different…