Canon driver free download

Canon TS9540, TS9550, and TS9551C Do Not Scan Multiple Pages into One PDF Through the ADF

Last Updated on 18.07.2026 by DriverNew

When scanning documents through the automatic document feeder on a Canon TS9500 Series printer, only the first page may be saved. In some cases, each page is created as a separate PDF or JPEG file, scanning stops partway through, or the application uses the scanner glass instead of the automatic document feeder.

This guide applies to the following models:

  • Canon PIXMA TS9540;
  • Canon PIXMA TS9540A;
  • Canon PIXMA TS9541C;
  • Canon PIXMA TS9550;
  • Canon PIXMA TS9550A;
  • Canon PIXMA TS9551C;
  • Canon PIXMA TS9551CA.

In Windows, scanning is performed with IJ Scan Utility, which is included in the Canon TS9500 Series MP Drivers package.

The main setting for creating one multipage file

In IJ Scan Utility, open Settings → Document Scan, and for Data Format, select:

PDF (Multiple Pages)

If you select the standard PDF format, the application may save each page as a separate file.

Why the Pages Are Not Combined into One PDF

The most common causes are:

  • standard PDF, JPEG, TIFF, or PNG is selected for Data Format;
  • the platen is selected as the source instead of the ADF;
  • scanning is started through a third-party application that does not support continuous scanning through the ADF;
  • the Photo button is selected instead of Document;
  • documents of different sizes are loaded in the ADF;
  • another original remains on the scanner glass;
  • the document guides are positioned incorrectly;
  • one of the sheets jams or feeds at an angle;
  • a different scanner is selected in IJ Scan Utility;
  • the network connection is interrupted while data is being transferred;
  • the selected resolution is too high;
  • there is not enough free space on the system drive;
  • the ScanGear or IJ Scan Utility installation is damaged.

Method 1: Load Documents Correctly in the ADF

Prepare the originals correctly before configuring the application.

  1. Remove all documents, books, and other objects from the scanner glass.
  2. Remove staples and paper clips from the sheets.
  3. Make sure there are no sticky notes attached to the documents.
  4. Flatten any curled corners.
  5. Make sure all sheets are the same size.
  6. Align the edges of the stack on a flat surface.
  7. Open the ADF document tray at the top of the printer.
  8. Slide the document guides fully apart.
  9. Load the documents with the side to be scanned facing up.
  10. The first page must be on top.
  11. Insert the stack until it stops.
  12. Move the document guides against the left and right edges of the documents.

The guides should lightly touch the paper. If they press too tightly against the stack, the documents may feed at an angle or stop.

Do not mix different types of originals

For one scanning job through the ADF, use sheets of the same size and approximately the same weight. Photos, receipts, damaged originals, and very thin documents should be scanned one at a time on the scanner glass.

Method 2: Configure Scanning into One Multipage PDF

Step 1: Start IJ Scan Utility

  1. Turn on the printer.
  2. Wait for the Home screen to appear.
  3. Open the Windows Start menu.
  4. Find the Canon Utilities folder.
  5. Start IJ Scan Utility.

If the application is missing, go to the section about reinstalling MP Drivers.

Step 2: Select the Correct Scanner

The following device should be displayed at the top of IJ Scan Utility:

Canon TS9500 series

For a network connection, the name may include:

Network

If a different scanner is selected:

  1. Click Settings….
  2. Open General Settings.
  3. Find the Product Name list.
  4. Select Canon TS9500 Series.
  5. Click OK.

Step 3: Open the Document Scan Settings

  1. In the main IJ Scan Utility window, click Settings….
  2. On the left side of the window, select Document Scan.

Step 4: Select the ADF

For Select Source, select:

Document (ADF Simplex)

Some versions of the application may use the following option:

Document (ADF/Platen)

In this case, make sure the ADF is selected rather than only the platen.

Step 5: Configure the Image Settings

For standard text documents, you can use:

  • Color Mode: Color or Grayscale;
  • Paper Size: A4, Letter, or the actual document size;
  • Resolution: 300 dpi;
  • Correct slanted text document: enable if necessary;
  • Sharpen outline: enable for standard text.

For a large document archive, you can select a resolution of 200 dpi. The file size will be smaller, and scanning will be faster.

Use 600 dpi only when it is actually necessary. A multipage color document scanned at this resolution may occupy a large amount of space and take a long time to transfer over the network.

Step 6: Select a Single-File Format

In the save settings area, find Data Format.

Select:

PDF (Multiple Pages)

Do not select:

  • JPEG/Exif;
  • TIFF;
  • PNG;
  • standard PDF if you need one file containing all pages.

Step 7: Configure Compression

For PDF Compression, select:

Standard

The High setting reduces the PDF file size, but small text and images may lose some quality.

Step 8: Select the Save Folder

  1. Find the Save in setting.
  2. Click Browse… if you need to select another folder.
  3. Specify a clear file name.
  4. If necessary, clear the option for saving to a subfolder with the current date.
  5. Click OK.

Step 9: Start Scanning

  1. Make sure the documents are loaded correctly in the ADF.
  2. In the main IJ Scan Utility window, click Document.
  3. Do not pull the sheets while they are feeding.
  4. Wait until the entire stack has passed through the feeder.
  5. Wait while the application processes and saves the PDF.

After the last sheet exits, it may take some time before the completed file appears. IJ Scan Utility combines the pages and creates the PDF.

If Only the First Page Is Saved

Check the settings in the following order:

  1. Open Settings → Document Scan.
  2. Check Select Source.
  3. Make sure the ADF is selected.
  4. Check Data Format.
  5. Select PDF (Multiple Pages).
  6. Close any third-party scanning applications.
  7. Start scanning by clicking Document directly in IJ Scan Utility.

If the first page is saved but the remaining sheets are not picked up, check:

  • whether the stack is inserted fully;
  • whether all documents are the same size;
  • whether any sheets are stuck together;
  • whether the document guides are positioned correctly;
  • whether an error is displayed on the touchscreen.

If Each Page Is Saved as a Separate PDF File

The cause is usually the standard PDF format.

  1. Start IJ Scan Utility.
  2. Click Settings….
  3. Select Document Scan.
  4. Find Data Format.
  5. Instead of PDF, select PDF (Multiple Pages).
  6. Click OK.
  7. Scan the documents again.

The standard PDF option saves pages separately. PDF (Multiple Pages) combines them into one document.

If Pages Are Saved as JPEG Files

  1. Open Settings → Document Scan.
  2. Change Data Format from JPEG/Exif to PDF (Multiple Pages).
  3. Click OK.
  4. In the main window, click Document rather than Photo.

The Photo button is primarily intended for saving photographs in an image format.

If IJ Scan Utility Scans from the Platen

Check the source:

  1. Click Settings….
  2. Select Document Scan.
  3. For Select Source, select the ADF.
  4. Click OK.

Also remove all originals from the scanner glass. An object on the platen may cause the wrong source to be selected in automatic mode.

Do Not Use the “Auto” Button for a Complex Job

The Auto button automatically determines the original type and save method. This is convenient for one simple document, but for a multipage PDF, it is better to use the Document button with predefined settings.

For predictable results:

  1. select the ADF manually;
  2. specify the actual paper size;
  3. select the multipage PDF format;
  4. start scanning with the Document button.

If Scanning Stops Partway Through

Check the printer’s touchscreen. Possible causes include:

  • one sheet fed at an angle;
  • the documents are stuck together;
  • the document guides are positioned too far apart;
  • the stack contains a wrinkled or damaged sheet;
  • originals of different sizes are being used;
  • support code 2801, 2802, or 2803 occurred;
  • the network connection was interrupted;
  • there is not enough free space on the computer;
  • scanning is being performed at an excessively high resolution.

Check the Paper

  1. Remove the remaining documents.
  2. Check each sheet.
  3. Remove wrinkled, curled, and damaged originals.
  4. Separate any pages that are stuck together.
  5. Align the stack.
  6. Load fewer sheets.
  7. Scan the documents again.

If a large stack feeds unreliably, divide the document into several sections and then combine the resulting files with IJ PDF Editor.

Support Codes 2801, 2802, and 2803

  • 2801 — a document is jammed in the ADF;
  • 2802 — the printer did not detect a document in the ADF;
  • 2803 — the document is too long or stopped while feeding.

If a document is jammed:

  1. Tap Stop.
  2. Turn off the printer.
  3. Remove all loose sheets.
  4. Open the ADF cover.
  5. Slowly remove the jammed document.
  6. Check that no scraps remain inside.
  7. Close the cover.
  8. Turn on the printer.
  9. Start scanning again from the beginning.

After an interruption, the completed PDF may not contain all pages. Check the document before saving it, or combine the separate sections with PDF Editor.

If Scanning over Wi-Fi Is Interrupted

Network scanning is usually slower than scanning over USB.

  1. Make sure the computer and printer are connected to the same network.
  2. Disable the VPN.
  3. Do not use the router’s guest network.
  4. Move the printer closer to the router.
  5. Restart the router.
  6. Restart the printer.
  7. Reduce the resolution to 300 dpi.
  8. Try scanning two or three pages.

During network scanning, another computer should not use the same scanner at the same time.

Check IJ Network Scanner Selector EX2

If the printer is connected through Wi-Fi or Ethernet, IJ Scan Utility receives the selected device through IJ Network Scanner Selector EX2.

  1. Open the Start menu.
  2. Find the Canon Utilities folder.
  3. Start IJ Network Scanner Selector EX2.
  4. Find the application icon in the Windows notification area.
  5. Right-click the icon.
  6. Select Settings….
  7. Select the checkbox next to Canon TS9500 Series.
  8. Click OK.
  9. Close and reopen IJ Scan Utility.

If the printer is not displayed:

  • check its network connection;
  • allow Canon applications through the firewall;
  • restart the computer;
  • reinstall MP Drivers.

If Scanning Through a Third-Party Application Stops After the First Page

Some applications work with ScanGear but do not support continuous scanning of multiple sheets through the ADF.

To test this:

  1. Close the third-party application.
  2. Start IJ Scan Utility.
  3. Select the ADF as the source.
  4. Select PDF (Multiple Pages).
  5. Click Document.

If all pages scan successfully in IJ Scan Utility, the printer and driver are working correctly. The limitation is related to the third-party application.

How to Combine Pages That Have Already Been Scanned

If the pages were saved as separate files, you do not necessarily need to scan them again.

Using IJ PDF Editor

  1. Start IJ Scan Utility.
  2. Click PDF Editor.
  3. On the File menu, select Open….
  4. Open the first PDF file.
  5. Click Add Page.
  6. Select the remaining PDF files or images.
  7. Change the page order by dragging the pages.
  8. Delete unnecessary pages if required.
  9. Select File → Save As….
  10. For File Type, select PDF (Multiple Pages).
  11. Specify the file name and folder.
  12. Click Save.

IJ PDF Editor can create or edit a document containing up to 100 pages at a time.

How to Add New Pages to an Existing PDF

IJ PDF Editor allows you to open a previously created document and add new pages to it.

  1. Open IJ Scan Utility.
  2. Click PDF Editor.
  3. Open the existing PDF.
  4. Load additional documents in the ADF.
  5. Click Scan on the toolbar.
  6. Wait for scanning to finish.
  7. Arrange the pages in the correct order.
  8. Select Save As….

Editing may be unavailable for some PDF files created in other applications. IJ PDF Editor is primarily intended for files created with Canon software.

How to Scan a Two-Sided Document

If the installed version of IJ Scan Utility does not provide automatic duplex ADF scanning, scan the document in two stages.

Step 1: Scan the Front Sides

  1. Load the documents with the front sides facing up.
  2. Scan the entire stack.
  3. Save the result as a separate PDF.

Step 2: Scan the Back Sides

  1. Without changing the document order, turn over the stack.
  2. Pay attention to the direction of the top edge.
  3. Scan the back sides into a separate PDF.

Step 3: Assemble the Pages

  1. Open the first file in IJ PDF Editor.
  2. Add the pages from the second file.
  3. Arrange the pages in the following order:
    page 1 — front
page 1 — back
page 2 — front
page 2 — back
  4. Save the completed multipage PDF.

Before scanning a large two-sided document, check the page order using two sheets.

If the Completed PDF Is Too Large

The file size depends on the number of pages, color mode, resolution, and compression level.

To reduce the file size:

  1. Open Settings → Document Scan.
  2. For text documents, select Grayscale.
  3. Set the resolution to 200 or 300 dpi.
  4. For PDF Compression, select High.
  5. Disable searchable PDF creation if it is not required.
  6. Scan the documents again.

With high compression, small text and images may look worse. Check the result using several pages first.

If the PDF Does Not Appear in the Expected Folder

  1. Open IJ Scan Utility.
  2. Click Settings….
  3. Select Document Scan.
  4. Check the path in the Save in field.
  5. Check whether saving to a subfolder with the current date is enabled.

By default, scanned documents are often saved in the Documents folder. If a date subfolder is enabled, a folder with a name similar to the following will be created inside it:

2026_07_17

If “PDF (Multiple Pages)” Is Missing

Check the following possible causes:

  • the wrong settings section is open;
  • the OCR button is selected;
  • an old or damaged version of IJ Scan Utility is being used;
  • only the standard Windows scanner driver is installed;
  • the complete MP Drivers package was not installed correctly.

Open exactly:

Settings → Document Scan

If the required format is still unavailable, reinstall MP Drivers.

Reinstall MP Drivers and IJ Scan Utility

Reinstallation is recommended if:

  • IJ Scan Utility does not start;
  • the application does not detect the ADF;
  • Canon TS9500 Series is missing from the list;
  • scanning stops after the first page with every combination of settings;
  • the multipage PDF format is unavailable;
  • the problem appeared after a Windows update;
  • ScanGear displays a communication error.

Download Canon TS9500 Series MP Drivers Ver. 1.06

File name:

md__-win-ts9500-1_06-ea34_2.exe

Uninstalling the Old Package

  1. Close IJ Scan Utility.
  2. If you are using USB, disconnect the USB cable.
  3. Press Windows + R.
  4. Enter:
    appwiz.cpl
  5. Click OK.
  6. Uninstall Canon TS9500 series MP Drivers.
  7. Restart the computer.

Reinstalling the Package

  1. Open the Downloads folder.
  2. Right-click the installation file.
  3. Select Run as administrator.
  4. When the prompt appears, click Yes.
  5. Accept the license agreement.
  6. Select the connection method you use.
  7. Complete the installation.
  8. Restart the computer.
  9. Open IJ Scan Utility.
  10. Configure the ADF and multipage PDF format again.

For a USB connection, connect the cable only after the installer asks you to do so.

When the Problem Is Related to the ADF Rather Than Windows

Reinstalling the application will not help if:

  • documents are not picked up;
  • the ADF takes several sheets at once;
  • paper continuously feeds at an angle;
  • support code 2801 or 2803 appears;
  • scanning is interrupted when copying without a computer as well;
  • a cracking sound can be heard inside the feeder;
  • the rollers do not turn.

In this case, check the originals, document guides, ADF cover, and feed rollers.

When to Contact a Service Center

Contact a service center if:

  • one new A4 sheet cannot pass through the ADF;
  • documents continuously jam in the same place;
  • feeding stops after the first page when copying without a computer;
  • support code 2801 or 2803 appears repeatedly;
  • the ADF makes an unusual sound;
  • the document guides or feeder cover are damaged;
  • the rollers do not pick up paper after cleaning;
  • scanning from the platen works, but the ADF does not respond.

Quick Troubleshooting Procedure

  1. Remove all objects from the scanner glass.
  2. Prepare sheets of the same size.
  3. Load the documents with the side to be scanned facing up.
  4. Start IJ Scan Utility.
  5. Make sure Canon TS9500 Series is selected.
  6. Open Settings → Document Scan.
  7. Select Document (ADF Simplex) as the source.
  8. Set the resolution to 300 dpi.
  9. Select PDF (Multiple Pages).
  10. Click OK.
  11. Start scanning with the Document button.
  12. Wait for processing to finish after the last page exits.
  13. If the pages have already been saved separately, combine them in IJ PDF Editor.
  14. If a network error occurs, check IJ Network Scanner Selector EX2.
  15. If necessary, reinstall MP Drivers.

Additional Information

If you have problems installing drivers or other software for your device (printer, scanner, monitor, keyboard, etc.), please tell us the model of your device and the version of your operating system (for example: Windows 11, Windows 10 64-bit, Windows 8 64-bit, etc.) and we will try to help you. Email us.

Find operating system info in Windows

Find operating system info in Windows 11

If you can't find drivers (software) for Windows 11, Windows 10, Windows 8 operating systems, you can install old drivers for Windows 7 and Windows Vista operating systems. In most cases, these drivers are compatible with newer operating systems, install normally and there are no problems.

How to find out what version of the operating system is installed on your Mac device. From the Apple menu in the top left corner of your screen, select About This Mac. You should see the macOS name, such as macOS Sonoma, followed by the version number. If you need to know the build number as well, click the version number to see it.

install driverHow to install the driver if there is no setup.exe file and how to install the driver using the .INF file. In this case, open the downloaded file that should contain the driver and use the .INF file to install. In this article, we will tell and show you how to install a driver using an .INF file.
software for computerEssential software for any computer - If you bought a new computer or reinstalled the operating system, then on this page of the site you will find all the necessary software and instructions for installing it. Software for computers with the Windows operating system.
Scanner softwareIf you can’t find scanner software or don’t know how to use your scanner to scan documents and photos. This problem occurs because some scanners and multifunction devices only have drivers, but do not have dedicated software to control the scanner.

Leave a Reply

Your email address will not be published. Required fields are marked *