Canon MF271dn / MF272dw / MF274dn / MF275dw: Unable to Save Scanned Data to a Computer

Last Updated on 14.04.2026 by DriverNew

Applies to models: Canon MF271dn, MF272dw, MF274dn, MF275dw.

If the machine scans but the data is not saved to the computer, or if the computer does not appear on the destination selection screen, the problem is usually related to computer preparation, machine registration on the network, security software, or the scanner driver.

How the problem appears

• when scanning from the printer control panel, the computer does not appear in the list;
• scanning finishes, but the file does not appear on the computer;
• printing works, but saving scans to the computer does not;
• the machine is new, and saving scans to a computer has never worked yet.

Step 1. Make sure MF Scan Utility and ScanGear MF are installed

1. The ScanGear MF scanner driver must be installed on the computer.
2. MF Scan Utility must also be installed.
3. If this is the first setup, install the official Canon package first.

Step 2. For a network connection, register the machine in Canon MF Network Scanner Selector

1. In the Windows notification area, find Canon MF Network Scanner Selector.
2. Open it.
3. Select your machine in the list and click [OK].

Step 3. Check the computer preparation as the save destination

1. Open MF Scan Utility.
2. Make sure the machine appears in [Product Name] or [Scanner].
3. If the machine does not appear, register it again.

Step 4. If you are scanning from the control panel, check the computer selection screen

1. On the multifunction printer, select [Scan].
2. Open saving to a computer.
3. Check whether the required computer appears as the save destination.

Step 5. Check the security software

If the computer does not appear on the selection screen or the scans are not transferred, security software may be blocking that communication.

Step 6. Check the save folder in MF Scan Utility

1. In MF Scan Utility, click [Settings].
2. Check [Save in].
3. For testing, choose a normal local folder in Documents.

Step 7. Reinstall the scanner driver

1. Remove the Canon driver and MF Scan Utility.
2. Restart the computer.
3. Install the official Canon package again.

How to quickly tell where the problem is

• if the computer does not appear on the multifunction printer control panel — the issue is usually the computer preparation or security software;
• if the machine appears in MF Scan Utility, but the file is not saved — first check the save folder;
• if the problem happens on only one computer — look for the cause in that computer’s Windows setup and security settings.

Brief conclusion

For the Canon MF271dn, MF272dw, MF274dn, and MF275dw, problems saving scans to a computer are most often resolved by installing ScanGear MF and MF Scan Utility, checking registration in Canon MF Network Scanner Selector, verifying the save folder, and ruling out blocking by security software.