How to reset Windows if you have forgotten your password
You can reset your password from another computer if you sign into Windows using your email address. To reset your password if you are using an email address, use the instructions on https://account.live.com/ResetPassword.aspx. If your Windows login is not your email address, you can use the instructions below to reset your password. This process will erase any data on your system.
Windows 8 – Reset A Forgotten Local Account Password By Restoring Windows To Factory Settings
The reset will take some time to complete. Make sure your system is plugged in and is not powered off during the reset.
Use the following steps to reset Windows:
- From the login screen, click the power icon in the lower right corner of the screen.
- While holding Shift, click Restart.
- Click Troubleshoot.
- Click Reset Your PC.
- Click Next.
- The system will reboot and begin Preparing to Reset the PC.
- At the Reset your PC screen, click Just remove my files.
- Click Reset.
If you do not know how to connect an additional device to your computer, and you need instructions on how to connect it correctly, you can use the search bar on this website (located in the upper right part of any page) or
To use any computer device, software (driver) is required. It is recommended to use the original software that came with your computer device.
If you do not have the software, and you cannot find it on the website of the manufacturer of the computer device, then we will help you. Tell us the model of your printer, scanner, monitor or other computer device, as well as the version of the operating system (for example: Windows 10, Windows 8, etc.).
Find out which macOS your Mac is using (Use About This Mac to see the version of Mac operating system installed on your Mac, and find out whether it's the latest version).
From the Apple menu in the corner of your screen, choose About This Mac. You should see the macOS name, such as macOS Mojave, followed by its version number. If you need to know the build number as well, click the version number to see it.