Canon MF271dn / MF272dw / MF274dn / MF275dw: When Scanning Through the Feeder, the Image Is Enlarged and the Edges Are Cropped

Last Updated on 14.04.2026 by DriverNew

Applies to models: Canon MF271dn, MF272dw, MF274dn, MF275dw.

If a document scanned through the feeder looks enlarged and part of the text or the margins is cut off, the problem is usually not related to resolution or file format. In most cases, it is caused by an incorrect original size or incorrect document orientation in MF Scan Utility.

How the problem appears

• the edges of the document are cropped when scanning through the feeder;
• the image looks enlarged or shifted;
• the same document scans normally from the platen glass;
• changing DPI, color mode, and file format does not help.

Why this happens

For this product line, the settings for saving to a computer are configured in MF Scan Utility. If the wrong document size is selected, the software may assemble the scan incorrectly. This happens especially often when automatic selection is left enabled or the wrong paper size is selected.

What to do first

1. Take one standard A4 sheet.
2. Load it into the feeder evenly.
3. Slide the side guides so that they fit the sheet snugly.
4. Remove all other documents from the feeder.
5. Run a test scan.

Step 1. Check [Settings] in MF Scan Utility

1. Open MF Scan Utility.
2. Select your machine in [Product Name] or [Scanner].
3. Click [Settings].
4. Open the scan profile you need.

Step 2. Check [Paper Size]

1. Find [Paper Size].
2. If you are scanning a standard A4 sheet, set it to A4.
3. If Auto or a different size is currently selected, change it to a fixed paper size.
4. Save the settings and scan again.

Step 3. Check [Document Scan Orientation Settings]

1. In the settings window, click [Document Scan Orientation Settings].
2. Make sure the document direction matches the way the original is placed in the feeder.
3. After changing the orientation, run the scan again.

Step 4. If you use ScanGear MF, check the original size and orientation there as well

1. In MF Scan Utility, click [ScanGear].
2. Open the advanced settings.
3. Check the original size and the document orientation.
4. If the size is set incorrectly, correct it and scan again.

Step 5. Check the feeder itself

1. Do not mix sheets of different sizes in one stack.
2. Do not scan heavily wrinkled or curled sheets together with normal sheets.
3. Make sure the guides are not too loose.

When the problem no longer looks like a settings issue

• you are scanning one A4 sheet;
• the correct size is selected in MF Scan Utility;
• the document orientation is set correctly;
• the document scans normally from the platen glass, but not through the feeder.

In that situation, it makes sense to check the paper feed assembly and the document feeder itself.

Brief conclusion

For the Canon MF271dn, MF272dw, MF274dn, and MF275dw, enlarged images and cropped edges when scanning through the feeder are most often caused by the original size and document orientation settings in MF Scan Utility. First, check [Paper Size] and [Document Scan Orientation Settings], and only after that look for a hardware-related cause.