Chromebooks – Reset to Factory Defaults from the Login Screen
Reinstall (Powerwash) the Chrome OS
How do I perform a Powerwash to restore my Chromebook to factory defaults?
Use the following steps to restore the Chrome OS:
- Turn off your Chromebook.
- Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook.
- The Chromebook will boot to Developer Mode. Press Ctrl + D to turn off OS verification.
- When prompted to turn OS verification off, press Enter and the Chromebook will restart.
- At the OS verification is OFF screen, do not press the spacebar. The recovery process will start automatically after approximately 15 seconds.
- The restore process takes about 5 minutes. A progress bar appears at the top of the screen.
- The Chromebook restarts and prompts to re-enable verification. Press the spacebar.
- Press Enter to confirm that you wish to turn OS verification on.
- OS verification is back on and Chromebook reboots automatically.
- The “Welcome!” screen will be displayed and you can complete the on screen instructions.
Your Chromebook is now set to factory default settings.
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If you do not have the software, and you cannot find it on the website of the manufacturer of the computer device, then we will help you. Tell us the model of your printer, scanner, monitor or other computer device, as well as the version of the operating system (for example: Windows 10, Windows 8, etc.).
Find out which macOS your Mac is using (Use About This Mac to see the version of Mac operating system installed on your Mac, and find out whether it's the latest version).
From the Apple menu in the corner of your screen, choose About This Mac. You should see the macOS name, such as macOS Mojave, followed by its version number. If you need to know the build number as well, click the version number to see it.