Questions and answers

The USB keyboard and mouse in the Windows 10 operating system stopped working

Last Updated on 16.09.2020 by DriverNew

Problem description: The USB keyboard and USB mouse stopped working after connecting the smartphone (via USB cable) to a computer running the Windows 10 Pro operating system.

The USB keyboard and mouse
  • Motherboard: MSI Z370 RRAIT GAMING
  • Keyboard: Genius KB 110 (connection interface: USB)
  • Mouse: Logitech M100 (connection interface: USB)

The keyboard and mouse are the simplest and do not require the installation of additional drivers.

The keyboard and mouse stop working immediately after the Windows 10 startup. Only the keyboard and mouse do not work. All other devices (webcam, flash drives) work fine.

Older keyboard and mouse models with a PS / 2 connection interface work fine. In the BIOS (before starting Windows boot), all keyboards and mice (USB and PS / 2) work fine.

Cause of the problem:

This problem occurs because of a conflict in the software. On the official website of microsoft.com to solve this problem, they suggest reinstalling the Windows operating system (if the drivers do not restart and update).

Ways of solving the problem:

To fix the problem, I used all the methods that are offered on the Internet (reboot, reinstall drivers, remove devices, make changes to the registry). Nothing helped!

I reinstalled Windows 10, and everything started working right away.

If you have the same problem that you could not solve by updating the drivers, then I suggest reinstalling Windows 10. For me this was the only way to solve the problem.

Additional Information. If you don't know how to connect an additional device to your computer and need instructions on how to connect it correctly, you can use the search bar on this website (located at the top right of any page) or write to us.

To use any computer device, software (driver) is required. It is recommended to use the original software included with the computer device. If you don't have the software and can't find it on your computer device manufacturer's website, we can help. Tell us the model of your printer, scanner, monitor or other computer device, as well as the operating system version (for example: Windows 11, Windows 10, Windows 8, etc.).

Find operating system info in Windows 11

Find operating system info in Windows 11

Find operating system info in Windows 10, Windows 8, Windows 7 Read more.

How to find out what version of the operating system is installed on your Mac device. From the Apple menu in the top left corner of your screen, select About This Mac. You should see the macOS name, such as macOS Sonoma, followed by the version number. If you need to know the build number as well, click the version number to see it. Read more.

Computer technologyHow to install the driver if there is no setup.exe file and how to install the driver using the .INF file. In this case, open the downloaded file that should contain the driver and use the .INF file to install. In this article, we will tell and show you how to install a driver using an .INF file.
Essential software for any computerThe most necessary software for any computer - If you bought a new computer or reinstalled the operating system, then on this page of the site you will find all the necessary software and instructions for installing it. Driver is a computer program that operates or controls a particular type of device that is attached to a computer.
Scanner softwareCan’t find the software and don’t know how to use the scanner to scan documents and photos. This issue occurs because some printers, scanners, and all-in-ones only have drivers, but no specific software to manage the scanner.

Leave a Reply

Your email address will not be published. Required fields are marked *