USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop / PC
I got a USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop/PC. How do I solve this? Can you send me the driver?
Check if your device is a plug-n-play device or not. If yes, there is no need to install a driver.
Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The cursor, Left/Middle/Right buttons should work fine. Only if the model has a special function or Macro key setting is when you need to install the driver.
1. Update your USB Device Driver on Device Manager.
2. Restart your PC and unplug the USB cable again.
3. Connect the USB cable to PC directly, to exclude the problem of output voltage of Hub. If you plug in too many USB cables into the same USB slot, it will cause a low supply voltage to the USB cable.
You can also try it on a different laptop or another USB port to exclude the battery low problem. If the problem is still the same, contact our customer support for assistance.
Keywords: FAQ, Genius, Mouse / keyboard
If you do not know how to connect an additional device to your computer, and you need instructions on how to connect it correctly, you can use the search bar on this website (located in the upper right part of any page) or
To use any computer device, software (driver) is required. It is recommended to use the original software that came with your computer device.
If you do not have the software, and you cannot find it on the website of the manufacturer of the computer device, then we will help you. Tell us the model of your printer, scanner, monitor or other computer device, as well as the version of the operating system (for example: Windows 10, Windows 8, etc.).
Find out which macOS your Mac is using (Use About This Mac to see the version of Mac operating system installed on your Mac, and find out whether it's the latest version).
From the Apple menu in the corner of your screen, choose About This Mac. You should see the macOS name, such as macOS Mojave, followed by its version number. If you need to know the build number as well, click the version number to see it.