Questions and answers

Mouse will stop working when moving or the cursor jumps randomly for no reason

Last Updated on 19.08.2017 by DriverNew

Question

Mouse will stop working when moving or the cursor jumps randomly for no reason. Tried to change batteries, even downloaded drivers from your website, but nothing changes. What can I do?

Answer

Please try to change a new battery first (if needed). Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router (AP router and receiver use the same frequency) or a battery low problem will cause the receiver frequency to be affected.

Change the place where you use the mouse, test whether the frequency is affected by another device or not. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. But if it is not a wireless mouse, the mouse is broken.

Keywords: FAQ, Genius, Mouse / keyboard

Additional Information

If you have problems installing drivers or other software for your device (printer, scanner, monitor, keyboard, etc.), please tell us the model of your device and the version of your operating system (for example: Windows 11, Windows 10 64-bit, Windows 8 64-bit, etc.) and we will try to help you. Email us.

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