Support code 5100 on a Canon TS9500 Series printer means that the printer has detected an obstruction preventing the print head holder from moving. Users often refer to this part as the carriage. The printer may display the error immediately…
Canon TS9540, TS9550, and TS9551C: IJ Printer Assistant Tool Is Missing or Will Not Start
Canon IJ Printer Assistant Tool is used to maintain the printer from Windows. It allows you to print a nozzle check pattern, clean and align the print head, clean the rollers, and change advanced device settings. Sometimes the application is…
Canon TS9540, TS9550, and TS9551C Do Not Scan Multiple Pages into One PDF Through the ADF
When scanning documents through the automatic document feeder on a Canon TS9500 Series printer, only the first page may be saved. In some cases, each page is created as a separate PDF or JPEG file, scanning stops partway through, or…
Canon TS9540, TS9550, and TS9551C Print Slowly, Take a Long Time to Start, or Pause Between Pages
A Canon TS9500 Series printer may spend a long time processing a job before printing starts, pause for extended periods between pages, or print much more slowly than it did previously. In some cases, this is normal behavior related to…
How to Update the Firmware of Canon TS9540, TS9540A, TS9550, TS9550A, and TS9551C in Windows
A firmware update may fix certain printer errors, improve operating stability, and change how some support codes are handled. Firmware is installed directly in the printer’s memory and is not a Windows driver. This guide applies to the following models:…
Canon TS9540, TS9550, and TS9551C: Duplex Printing or Borderless Printing Does Not Work
In the Canon TS9500 Series driver, the duplex printing option may be unavailable, or a photo may print with white borders even though borderless printing is selected. Sometimes the printer asks the user to turn the paper over manually even…
Canon TS9540, TS9550, and TS9551C Do Not Pick Up Paper: Support Codes 1000, 1003, 1300, and Paper Jams
A Canon TS9500 Series printer may fail to pick up paper, feed several sheets at once, make the sound of rollers turning without starting to print, or display support code 1000, 1003, 1300, 1303, 1304, or 1313. This guide applies…
Canon TS9540, TS9550, and TS9551C Are Not Detected via USB in Windows 11 and Windows 10
When a Canon TS9500 Series printer is connected via USB, the computer may not respond to the cable, may display the message “USB device not recognized”, or may create an “Unknown USB Device” entry in Device Manager. In some cases,…
Canon TS9540, TS9550, and TS9551C Are Ready but Do Not Print: Print Jobs Get Stuck or Disappear
A Canon TS9500 Series printer may appear in Windows with the status Ready but fail to print documents. A print job may remain in the queue, disappear without printing, or stay in the Printing state for a long time. This…
Canon TS9540, TS9550, and TS9551C Print Incorrect Colors: Red Appears Orange
A Canon TS9500 Series printer may print red as orange, purple as blue, or photos that are too dark, faded, or have an incorrect color cast. The cause may be clogged nozzles, an incorrectly installed ink tank, an unsuitable paper…