When trying to open the administrative settings of an OKI B432, MB472 or MB492, the standard root and aaaaaa combination may not work. This does not always mean that the previous owner changed the password. For some devices, the factory…
OKI B432, MB472 and MB492: Paper Jam 370–392 — How to Remove the Paper and Clear the Error
When paper jams, an OKI B432, MB472 or MB492 displays PAPER JAM and a code from 370 to 392. The code does not indicate the cause of the jam, but the area where the sheet failed to pass the next…
OKI B432, MB472 and MB492 Do Not Recognize New Toner: Errors 413, 543, 547 and 613
After installing a new cartridge, an OKI B432, MB472 or MB492 may continue to display TONER EMPTY, CHECK TONER CARTRIDGE, Toner Cartridge not installed, or code 413, 543, 547 or 613. In most cases, there is no need to reset…
OKI B432, MB472 and MB492: Image Drum Near Life and Errors 343, 347, 353, 563
The messages ORDER DRUM, DRUM LIFE, Image Drum Unit Near Life and Please install new Image Drum Unit refer to the image drum, not the toner cartridge. Therefore, installing new toner usually does not resolve this problem. You need to…
OKI B432, MB472 and MB492 Print with Lines, Faded Areas or Spots: Restoring Print Quality
Faded text, vertical white or black lines, a gray background, smeared characters, and repeating spots on printouts from an OKI B432, MB472 or MB492 can have different causes. Most often, the problem is related to a dirty LED head, low…
OKI MB472, MB492 and MB562: Printing Works, but Windows Cannot Find the Scanner
If an OKI MB472, MB492 or MB562 prints but an application reports “Scanner not found,” this usually does not mean that the scanning unit is faulty. Printing and scanning use different Windows components. A PCL, PS or XPS driver can…
OKI MB472, MB492 and MB562 Cannot Scan to a Windows Network Folder: SMB Setup and CIFS Error
If an OKI MB472, MB492 or MB562 can copy and print but cannot save scans to a Windows network folder, reinstalling the scanner driver usually will not help. When using Scan to Shared Folder, the MFP connects directly to the…
OKI MB472, MB492 and MB562 Cannot Send Scans to E-mail: SMTP, Gmail and Microsoft 365 Setup
If an OKI MB472, MB492 or MB562 scans a document but does not send it by e-mail, reinstalling the driver on the computer usually will not help. When using Scan to E-mail, the MFP creates the e-mail itself, connects to…
OKI B432dnw, MB472dnw and MB562dnw Cannot Connect to Wi-Fi: WPS, SSID and Connect Failed Error
If an OKI B432dnw, MB472dnw or MB562dnw cannot connect to Wi-Fi, first restore the connection between the device and the router. Reinstalling the driver on the computer will not fix an incorrect network password, an incompatible WPA3 mode, a hidden…
OKI B432, MB472 and MB562 Request Paper in MP Tray: How to Disable Manual Feed in Windows 10 and Windows 11
If an OKI B432, MB472 or MB562 asks you to load paper in the MP Tray and confirm the feeding of every sheet instead of printing normally from the main cassette, first check the manual feed mode in the driver.…