{"id":78967,"date":"2026-09-22T14:49:55","date_gmt":"2026-09-22T11:49:55","guid":{"rendered":"https:\/\/drivernew.com\/?p=78967"},"modified":"2026-09-22T14:49:55","modified_gmt":"2026-09-22T11:49:55","slug":"hp-laserjet-pro-mfp-m125r-installing-printer-and-scanner-drivers-in-windows-11-10-and-troubleshooting-connection-problems","status":"publish","type":"post","link":"https:\/\/drivernew.com\/?p=78967","title":{"rendered":"HP LaserJet Pro MFP M125r: installing printer and scanner drivers in Windows 11\/10 and troubleshooting connection problems"},"content":{"rendered":"<p>If HP LaserJet Pro MFP M125r does not connect to the computer, the drivers do not install, or only printing works after installation, it is recommended to first remove the previous failed installation and then reinstall the drivers in the correct sequence.<\/p>\n<p>The instructions apply to <strong>Windows 11 and Windows 10 64-bit<\/strong>. For normal operation of the MFP, it is sufficient to install the printer driver, scanner driver, and <strong>HP Scan<\/strong>.<\/p>\n<div style=\"background: #fffbf0; border-left: 4px solid #ff9800; padding: 12px 15px; margin: 18px 0;\"><strong>Important:<\/strong> HP LaserJet Pro MFP M125r does not have Wi-Fi. This model connects to the computer <strong>only with a USB cable<\/strong>. If the installer offers a network or wireless connection, these options should not be selected for the M125r.<\/div>\n<h2>Which driver to use for HP LaserJet Pro MFP M125r<\/h2>\n<p>For installation, the HP full solution package for the LaserJet Pro MFP M125-M126 series is recommended:<\/p>\n<p><a href=\"https:\/\/ftp.hp.com\/pub\/softlib\/software13\/printers\/LES\/M125\/LJPro_MFP_M125-126_full_solution_15311.exe\" target=\"_blank\" rel=\"noopener\">Download HP LaserJet Pro MFP M125-M126 drivers and software<\/a><\/p>\n<p>File name:<\/p>\n<pre>LJPro_MFP_M125-126_full_solution_15311.exe<\/pre>\n<p>This installation package already contains the required components:<\/p>\n<ul>\n<li><strong>HP LaserJet Pro MFP M125-M126 PCLmS<\/strong> \u2014 printer driver;<\/li>\n<li><strong>HP LaserJet Pro MFP M125-M126 Scan Driver<\/strong> \u2014 scanner driver;<\/li>\n<li><strong>HP Scan<\/strong> \u2014 software for scanning documents and photos.<\/li>\n<\/ul>\n<p>This is sufficient for normal printing and scanning. There is no need to install HP Smart or additional HP utilities.<\/p>\n<h2>1. First remove the previous failed installation<\/h2>\n<p>If you have already tried to install the driver, the printer was detected incorrectly, or the installation ended with an error, it is not recommended to immediately run the installer again. First remove the old installation.<\/p>\n<p>Turn off the HP LaserJet Pro MFP M125r and <strong>disconnect the USB cable from the computer<\/strong>.<\/p>\n<h3>Windows 11<\/h3>\n<ol>\n<li>Open <strong>Settings \u2192 Bluetooth &amp; devices \u2192 Printers &amp; scanners<\/strong>.<\/li>\n<li>If <strong>HP LaserJet Pro MFP M125r<\/strong>, <strong>HP LaserJet Pro MFP M125-M126<\/strong>, or another previously created instance of this MFP is listed, open it and remove the device.<\/li>\n<li>Go to <strong>Settings \u2192 Apps \u2192 Installed apps<\/strong>.<\/li>\n<li>Find the <strong>HP LaserJet Pro MFP M125-M126<\/strong> software and uninstall it.<\/li>\n<li>If old HP Scan components or drivers for this series are listed separately, they can also be removed before a clean reinstallation.<\/li>\n<\/ol>\n<h3>Windows 10<\/h3>\n<ol>\n<li>Open <strong>Settings \u2192 Devices \u2192 Printers &amp; scanners<\/strong>.<\/li>\n<li>If <strong>HP LaserJet Pro MFP M125r<\/strong>, <strong>HP LaserJet Pro MFP M125-M126<\/strong>, or another previously created instance of this MFP is listed, select it and click <strong>Remove device<\/strong>.<\/li>\n<li>Open <strong>Settings \u2192 Apps \u2192 Apps &amp; features<\/strong>.<\/li>\n<li>Find the <strong>HP LaserJet Pro MFP M125-M126<\/strong> software and uninstall it.<\/li>\n<li>Remove old HP Scan components or drivers for this series if they remain from the previous installation.<\/li>\n<\/ol>\n<p>After removal, <strong>restart the computer<\/strong>. Do not connect the MFP USB cable yet.<\/p>\n<div style=\"background: #fff3f3; border-left: 4px solid #d9534f; padding: 12px 15px; margin: 18px 0;\"><strong>Do not connect the USB cable in advance.<\/strong> If the MFP is connected before the HP installer asks you to do so, Windows may attempt to install the device automatically. As a result, the HP installer may sometimes fail to detect the printer correctly or complete the setup.<\/div>\n<h2>2. Additional check in Windows 11<\/h2>\n<p>If the HP driver has already failed to install several times in Windows 11, check whether <strong>Windows protected print mode<\/strong> is enabled.<\/p>\n<p>Open:<\/p>\n<p><strong>Settings \u2192 Bluetooth &amp; devices \u2192 Printers &amp; scanners<\/strong><\/p>\n<p>If the <strong>Windows protected print mode<\/strong> setting is present on the page and is enabled, turn it off before installing the traditional HP driver.<\/p>\n<p>After changing the setting, restart the computer.<\/p>\n<p>If this option is not available in your version of Windows 11 or the mode is already disabled, proceed with the driver installation.<\/p>\n<p>In Windows 10, you can skip this section.<\/p>\n<h2>3. Install the HP LaserJet Pro MFP M125r drivers<\/h2>\n<p>Make sure the HP LaserJet Pro MFP M125r is turned off or at least <strong>not yet connected to the computer with a USB cable<\/strong>.<\/p>\n<ol>\n<li>Run the <code>LJPro_MFP_M125-126_full_solution_15311.exe<\/code> file.<\/li>\n<li>If Windows displays a User Account Control prompt, allow the program to run.<\/li>\n<li>Wait for the HP installer to prepare.<\/li>\n<li>Accept the terms of the license agreement and continue the installation.<\/li>\n<\/ol>\n<h2>4. Select only the required software<\/h2>\n<p>At the software selection stage, the installer displays several components.<\/p>\n<p>For HP LaserJet Pro MFP M125r, leave the following selected:<\/p>\n<ul>\n<li><strong>HP LaserJet Pro MFP M125-M126 Scan Driver<\/strong> \u2014 required;<\/li>\n<li><strong>HP LaserJet Pro MFP M125-M126 PCLmS<\/strong> \u2014 required;<\/li>\n<li><strong>HP Scan<\/strong> \u2014 leave selected.<\/li>\n<\/ul>\n<p>Additional software is not required for normal printing and scanning. If the installer allows you to clear the check boxes, you can choose not to install:<\/p>\n<ul>\n<li><strong>HP Update<\/strong>;<\/li>\n<li><strong>HP Printer Status and Alerts<\/strong>;<\/li>\n<li><strong>HP Device Toolbox<\/strong>;<\/li>\n<li>other optional additional components.<\/li>\n<\/ul>\n<div style=\"background: #eef7ff; border-left: 4px solid #2196f3; padding: 12px 15px; margin: 18px 0;\"><strong>It is recommended to keep HP Scan selected.<\/strong> This program is installed together with the required scanning components and is usually fully sufficient for basic scanning of documents and photos.<\/div>\n<p>After selecting the components, click <strong>Next<\/strong> and wait for the files to be prepared.<\/p>\n<h2>5. Select the correct connection type<\/h2>\n<p>The installer is used for several models in the M125-M126 series, so it may offer USB, network, and wireless connection options.<\/p>\n<p>For <strong>HP LaserJet Pro MFP M125r<\/strong>, select:<\/p>\n<p><strong>Directly connect to this computer using a USB cable<\/strong><\/p>\n<p>Click <strong>Next<\/strong>.<\/p>\n<div style=\"background: #fffbf0; border-left: 4px solid #ff9800; padding: 12px 15px; margin: 18px 0;\">Do not select a network connection or wireless setup. These options are intended for other models in the M125-M126 family. HP LaserJet Pro MFP M125r does not have Wi-Fi or a network port.<\/div>\n<h2>6. Connect the MFP only when prompted by the installer<\/h2>\n<p>The installer will first prepare the required components. This may take several minutes.<\/p>\n<p>A window will then appear asking you to connect the device.<\/p>\n<p>Only after that:<\/p>\n<ol>\n<li>Turn on the HP LaserJet Pro MFP M125r.<\/li>\n<li>Wait until the device is ready for use.<\/li>\n<li>Connect the USB cable to the MFP.<\/li>\n<li>Connect the other end of the cable directly to a USB port on the computer.<\/li>\n<li>Wait for the installer to detect the device.<\/li>\n<\/ol>\n<p>After the MFP is detected, the program will automatically install and configure the printer driver and scanner driver.<\/p>\n<p>Do not disconnect the USB cable or close the program until the installation is completely finished.<\/p>\n<h2>7. What to do if the installer does not detect HP M125r<\/h2>\n<p>If the program stops at the device connection stage and does not continue, first check the USB connection.<\/p>\n<ol>\n<li>Make sure the MFP is turned on.<\/li>\n<li>Disconnect the USB cable from the computer.<\/li>\n<li>Wait a few seconds and connect it again.<\/li>\n<li>Try another USB port on the computer.<\/li>\n<li>Do not connect the printer through a USB hub, monitor, keyboard, or docking station.<\/li>\n<li>If you have another printer USB cable, try using it.<\/li>\n<\/ol>\n<p>After connecting the device, wait for a while. Windows and the HP installer may need several seconds to detect it.<\/p>\n<h3>Check Device Manager<\/h3>\n<p>If the MFP is still not detected:<\/p>\n<ol>\n<li>Right-click the <strong>Start<\/strong> button.<\/li>\n<li>Open <strong>Device Manager<\/strong>.<\/li>\n<li>Open <strong>View \u2192 Show hidden devices<\/strong>.<\/li>\n<li>Check whether <strong>HP LaserJet Pro MFP M125-M126<\/strong>, <strong>Unknown device<\/strong>, or a device with a yellow warning icon appears after the MFP is connected.<\/li>\n<\/ol>\n<p>If such a device clearly belongs to HP LaserJet Pro MFP M125r, uninstall it using the context menu.<\/p>\n<div style=\"background: #fff3f3; border-left: 4px solid #d9534f; padding: 12px 15px; margin: 18px 0;\">Do not remove unknown system devices, USB controllers, or hardware that is not related to HP LaserJet Pro MFP M125r.<\/div>\n<p>After removing the problematic device:<\/p>\n<ol>\n<li>disconnect the USB cable;<\/li>\n<li>restart the computer;<\/li>\n<li>run the HP installer again;<\/li>\n<li>connect the MFP only when the corresponding prompt appears.<\/li>\n<\/ol>\n<h2>8. If the driver installation fails again<\/h2>\n<p>If the HP program does not even reach the device connection stage or the installation stops unexpectedly, check the Windows printing service.<\/p>\n<ol>\n<li>Press <strong>Win + R<\/strong>.<\/li>\n<li>Enter:<\/li>\n<\/ol>\n<pre>services.msc<\/pre>\n<ol start=\"3\">\n<li>Press <strong>Enter<\/strong>.<\/li>\n<li>Find the <strong>Print Spooler<\/strong> service.<\/li>\n<li>Its status should be <strong>Running<\/strong>.<\/li>\n<li>If the service is stopped, start it.<\/li>\n<\/ol>\n<p>After that, restart the computer and repeat the clean driver installation.<\/p>\n<p>Also make sure that the installation file is located on the computer&#8217;s local drive. If necessary, create the following folder:<\/p>\n<pre>C:\\HP<\/pre>\n<p>Copy the <code>LJPro_MFP_M125-126_full_solution_15311.exe<\/code> file there and run the installation again.<\/p>\n<h2>9. The printer works, but the scanner is not detected<\/h2>\n<p>If printing already works but <strong>HP Scan<\/strong> cannot detect the scanner, you do not need to reinstall the entire printer immediately.<\/p>\n<p>Check the following:<\/p>\n<ol>\n<li>The MFP must be turned on.<\/li>\n<li>The USB cable must be connected directly to the computer.<\/li>\n<li>Restart the computer and the MFP.<\/li>\n<li>Run <strong>HP Scan<\/strong> again.<\/li>\n<\/ol>\n<h3>Check the Windows scanning service<\/h3>\n<ol>\n<li>Press <strong>Win + R<\/strong>.<\/li>\n<li>Enter <code>services.msc<\/code> and press <strong>Enter<\/strong>.<\/li>\n<li>Find the <strong>Windows Image Acquisition (WIA)<\/strong> service.<\/li>\n<li>Make sure the service is running.<\/li>\n<\/ol>\n<p>After starting the service, open HP Scan again.<\/p>\n<h3>Check whether the scanner itself works<\/h3>\n<p>Try making a normal copy directly on the HP LaserJet Pro MFP M125r without using the computer.<\/p>\n<p>If copying works normally, the scanning mechanism is working, and the cause should be looked for in the driver, USB connection, or Windows.<\/p>\n<p>If the MFP cannot even make a normal copy, the problem may no longer be related to the Windows driver but to the device itself.<\/p>\n<h2>10. Check printing and scanning<\/h2>\n<p>After the installation is complete, test both functions separately.<\/p>\n<p><strong>Printing:<\/strong> open a small document and send it to HP LaserJet Pro MFP M125r.<\/p>\n<p><strong>Scanning:<\/strong> find <strong>HP Scan<\/strong> in the <strong>Start<\/strong> menu, place a document or photo on the scanner glass, and perform a test scan.<\/p>\n<div style=\"background: #f1f8e9; border-left: 4px solid #689f38; padding: 12px 15px; margin: 18px 0;\">If HP LaserJet Pro MFP M125r prints and HP Scan performs scanning, the required drivers are installed correctly. Additional HP software is not required for normal MFP operation.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If HP LaserJet Pro MFP M125r does not connect to the computer, the drivers do not install, or only printing works after installation, it is recommended to first remove the previous failed installation and then reinstall the drivers in the&hellip;<\/p>\n<p class=\"more-link-p\"><a class=\"more-link\" href=\"https:\/\/drivernew.com\/?p=78967\">Read more &rarr;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-78967","post","type-post","status-publish","format-standard","hentry","category-hp"],"modified_by":"DriverNew","_links":{"self":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=78967"}],"version-history":[{"count":1,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78967\/revisions"}],"predecessor-version":[{"id":78968,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78967\/revisions\/78968"}],"wp:attachment":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=78967"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=78967"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=78967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}