{"id":78672,"date":"2026-08-07T16:39:01","date_gmt":"2026-08-07T13:39:01","guid":{"rendered":"https:\/\/drivernew.com\/?p=78672"},"modified":"2026-08-07T16:39:01","modified_gmt":"2026-08-07T13:39:01","slug":"oki-mc332-mc362-and-mc562-do-not-print-in-macos-installing-the-ps-driver-and-fixing-filter-failed","status":"publish","type":"post","link":"https:\/\/drivernew.com\/?p=78672","title":{"rendered":"OKI MC332, MC362 and MC562 Do Not Print in macOS: Installing the PS Driver and Fixing \u201cFilter failed\u201d"},"content":{"rendered":"<p>If the OKI MC332, MC362 or MC562 is detected on a Mac but the job stops with the message <strong>Filter failed<\/strong>, simply reinstalling the old PS driver is not enough. For macOS 10.15\u201326, first install the main OKI driver version 2.1.3, then install the separate update version 15.0.4. After the update, the old printer queue must be removed and created again.<\/p>\n<p>For normal network printing, there is a simpler option \u2014 <strong>AirPrint<\/strong>. It does not require driver installation and often allows you to quickly restore printing after a macOS update. However, some OKI-specific settings may be unavailable when using AirPrint. Both methods are described separately below, followed by solutions for the <strong>Stopped \u2014 \u201cFilter failed\u201d<\/strong> error, a missing printer, USB printing that does not work, and missing color or tray settings.<\/p>\n<div style=\"background-color: #eef6ff; border-left: 5px solid #2271b1; margin: 20px 0; padding: 14px 18px;\">\n<p style=\"margin: 0 0 8px;\"><strong>First choose the appropriate method<\/strong><\/p>\n<p style=\"margin: 0;\"><strong>AirPrint<\/strong> is recommended for simple printing over a wired or wireless network. Choose the <strong>OKI PS driver<\/strong> for a USB connection or when you need OKI-specific color, media, tray and other device settings. Do not create several identical queues at the same time: first configure and test one.<\/p>\n<\/div>\n<h2>Models This Guide Applies To<\/h2>\n<p>The main PS driver 2.1.3 and update 15.0.4 support the following models:<\/p>\n<ul>\n<li>OKI MC332dn;<\/li>\n<li>OKI MC342dn and MC342dw;<\/li>\n<li>OKI MC352dn;<\/li>\n<li>OKI MC362dn and MC362w;<\/li>\n<li>OKI MC562dn, MC562w and MC562dw;<\/li>\n<li>OKI ES3452 MFP;<\/li>\n<li>OKI ES5462 MFP and ES5462dw MFP;<\/li>\n<li>OKI MPS2731mc.<\/li>\n<\/ul>\n<p>The queue and driver names will correspond to the specific model, for example <strong>OKI MC362(PS)<\/strong> or <strong>OKI MC562(PS)<\/strong>. The steps for network and USB connections are different, so do not use instructions from the other subsection.<\/p>\n<h2>Identify the Cause by the Message or Symptom<\/h2>\n<table style=\"border-collapse: collapse; width: 100%; margin: 18px 0;\">\n<thead>\n<tr>\n<th style=\"border: 1px solid #c9c9c9; padding: 9px; text-align: left;\">What Happens<\/th>\n<th style=\"border: 1px solid #c9c9c9; padding: 9px; text-align: left;\">What to Check First<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\"><strong>Stopped \u2014 \u201cFilter failed\u201d<\/strong> or <strong>Stopped \u2014 \u201cFilter failed\u201d<\/strong><\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">Whether update 15.0.4 is installed and whether the queue was recreated after the update<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">The error appeared after a macOS update or after migrating data to a new Mac<\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">The old queue and migrated driver components; create a new queue after the complete installation<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">The printer is in the list, but jobs remain in the queue<\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">Queue status, a failed job, IP address accessibility and the selected driver type<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">The printer does not appear in the Add Printer window<\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">Whether the Mac and MFP are on the same network, whether AirPrint is enabled and whether Bonjour works; if necessary, add it by IP address<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">Printing works, but color, duplex printing or tray selection is unavailable<\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">What is selected in the \u201cUse\u201d field: AirPrint, generic PostScript or the exact OKI driver<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">Network printing works, but USB does not<\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">USB cable, direct connection without a hub, whether the device appears in System Information, and the PS driver<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">The error occurs only in one application or when printing one PDF<\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">Check the same file in Preview and print a simple document from TextEdit<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>What to Prepare Before Setup<\/h2>\n<ul>\n<li>the Mac administrator password;<\/li>\n<li>the exact macOS version;<\/li>\n<li>the connection type: network or USB;<\/li>\n<li>for a network connection \u2014 the MFP&#8217;s IPv4 address;<\/li>\n<li>two OKI installation files for macOS 10.15\u201326;<\/li>\n<li>a simple document for test printing.<\/li>\n<\/ul>\n<h3>How to Check the macOS Version<\/h3>\n<ol>\n<li>Open <strong>Apple &gt; About This Mac<\/strong>.<\/li>\n<li>Write down the version number, for example <strong>macOS 15<\/strong>, <strong>macOS 14<\/strong> or <strong>macOS 13<\/strong>.<\/li>\n<li>If the version is from <strong>10.15 to 26<\/strong>, use the main driver 2.1.3 and update 15.0.4.<\/li>\n<li>If macOS 10.9\u201310.14 is installed, go to the separate section for older systems at the end of the article. A different update is used for them.<\/li>\n<\/ol>\n<h3>How to Find the MFP&#8217;s IP Address<\/h3>\n<ol>\n<li>On the MFP control panel, press the <strong>SETTING<\/strong> button.<\/li>\n<li>Open <strong>View Information &gt; Network &gt; IPv4 Address<\/strong>.<\/li>\n<li>Write down the address consisting of four groups of numbers, for example <code>192.168.1.40<\/code>.<\/li>\n<li>On the Mac, open a browser and enter the MFP address:<\/li>\n<\/ol>\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">http:\/\/192.168.1.40<\/pre>\n<p>If the built-in OKI web page opens, the network connection to the MFP is working. If the page does not open, fix the network problem first: reinstalling the driver will not restore an unavailable connection.<\/p>\n<h2>Method 1. Configure AirPrint Without a Driver<\/h2>\n<p>AirPrint works only over the network. The MFP can be connected to the router by Ethernet cable or Wi-Fi, while the Mac can be connected by cable or Wi-Fi. A USB connection is not suitable for this method.<\/p>\n<p>It is more convenient to choose AirPrint first if you only need normal document and PDF printing. If you later need missing OKI-specific settings, you can remove the AirPrint queue and install the PS driver using the second method.<\/p>\n<h3>Step 1. Check the Network and AirPrint on the MFP<\/h3>\n<ol>\n<li>Make sure the Mac and MFP are connected to the same home or work network.<\/li>\n<li>Do not use a guest Wi-Fi network: devices are often isolated from each other on such networks.<\/li>\n<li>After turning on the MFP, wait 2\u20133 minutes for the device to connect fully to the network.<\/li>\n<li>On the control panel, press <strong>SETTING<\/strong>.<\/li>\n<li>Open <strong>AirPrint<\/strong>.<\/li>\n<li>If AirPrint is disabled, select <strong>Enable<\/strong> and save the change.<\/li>\n<\/ol>\n<h3>Step 2. Add AirPrint in macOS 13\u201326<\/h3>\n<ol>\n<li>Open <strong>Apple &gt; System Settings &gt; Printers &amp; Scanners<\/strong>.<\/li>\n<li>Click <strong>Add Printer, Scanner, or Fax<\/strong>.<\/li>\n<li>Open the default printer addition tab and wait for the OKI device to appear.<\/li>\n<li>Select the row with your model. For a network device, the connection type usually shows <strong>Bonjour<\/strong> or <strong>AirPrint<\/strong>.<\/li>\n<li>In the <strong>Use<\/strong> field, select <strong>AirPrint<\/strong>. Do not select <strong>OKI MC562(PS)<\/strong> if you are currently configuring an AirPrint queue.<\/li>\n<li>Click <strong>Add<\/strong> and wait for setup to finish.<\/li>\n<\/ol>\n<h3>Step 2. Add AirPrint in macOS 10.15\u201312<\/h3>\n<ol>\n<li>Open <strong>Apple &gt; System Preferences &gt; Printers &amp; Scanners<\/strong>.<\/li>\n<li>Click the <strong>+<\/strong> button below the printer list.<\/li>\n<li>Select the MFP on the <strong>Default<\/strong> tab.<\/li>\n<li>Make sure <strong>AirPrint<\/strong> is shown in the <strong>Use<\/strong> field.<\/li>\n<li>Click <strong>Add<\/strong>.<\/li>\n<\/ol>\n<h3>Step 3. Test Printing<\/h3>\n<ol>\n<li>Open the <strong>TextEdit<\/strong> app.<\/li>\n<li>Create a short document containing a few lines.<\/li>\n<li>Select <strong>File &gt; Print<\/strong> or press <strong>Command-P<\/strong>.<\/li>\n<li>Select the newly created OKI AirPrint queue.<\/li>\n<li>Click <strong>Print<\/strong>.<\/li>\n<\/ol>\n<p>If a simple document prints but the problematic PDF does not, open the PDF in <strong>Preview<\/strong> and try printing it again. This helps distinguish a queue problem from an error in a specific application or a damaged file.<\/p>\n<h3>If AirPrint Cannot Find the Printer<\/h3>\n<ol>\n<li>Check whether the MFP&#8217;s IP address opens in a browser.<\/li>\n<li>Restart the MFP, wait 2\u20133 minutes and open the Add Printer window again.<\/li>\n<li>Check whether the Mac is connected to a guest network, VPN or another router.<\/li>\n<li>If the Mac can open the MFP&#8217;s web page but Bonjour does not detect it, try adding the device by IP address as described below.<\/li>\n<\/ol>\n<h3>Add AirPrint by IP Address<\/h3>\n<ol>\n<li>Open <strong>System Settings &gt; Printers &amp; Scanners &gt; Add Printer, Scanner, or Fax<\/strong>.<\/li>\n<li>Go to the <strong>IP<\/strong> tab.<\/li>\n<li>In the <strong>Address<\/strong> field, enter the MFP&#8217;s IPv4 address.<\/li>\n<li>In the <strong>Protocol<\/strong> field, select <strong>AirPrint<\/strong> if this option is available.<\/li>\n<li>Leave the <strong>Queue<\/strong> field empty.<\/li>\n<li>In the <strong>Use<\/strong> field, make sure <strong>AirPrint<\/strong> is selected.<\/li>\n<li>Click <strong>Add<\/strong>.<\/li>\n<\/ol>\n<p>If AirPrint is not available in the protocol list, use the OKI PS driver and add the network printer by IP. Do not select a random model from the software list.<\/p>\n<h2>Method 2. Complete Installation of the OKI PS Driver in macOS 10.15\u201326<\/h2>\n<p>This method consists of two installations. Update 15.0.4 is not a standalone driver: it fixes the already installed main package. Therefore, the order of the files must not be changed.<\/p>\n<table style=\"border-collapse: collapse; width: 100%; margin: 18px 0;\">\n<thead>\n<tr>\n<th style=\"border: 1px solid #c9c9c9; padding: 9px; text-align: left;\">Order<\/th>\n<th style=\"border: 1px solid #c9c9c9; padding: 9px; text-align: left;\">File<\/th>\n<th style=\"border: 1px solid #c9c9c9; padding: 9px; text-align: left;\">Purpose<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\"><strong>1<\/strong><\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\"><code>MC562-PS-MX-DRV-213_31115.dmg<\/code><\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">Main PS driver 2.1.3 with model descriptions and OKI settings<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\"><strong>2<\/strong><\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\"><code>PS_OSX_150004_298034.dmg<\/code><\/td>\n<td style=\"border: 1px solid #c9c9c9; padding: 9px;\">Update 15.0.4 required for macOS 10.15\u201326<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Both files are available on your model&#8217;s download page. The main package can be opened on the <a href=\"https:\/\/www.oki.com\/eu\/printing\/support\/drivers-and-utilities\/?id=46264801FZ01&amp;os_lang_replace=&amp;productCategory=colour-multifunction&amp;sku=44952244&amp;tab=drivers-and-utilities\" target=\"_blank\" rel=\"noopener\">PS Printer Driver 2.1.3 for OKI MC332, MC362 and MC562<\/a> page. After that, download <a href=\"https:\/\/www.oki.com\/eu\/printing\/support\/drivers-and-utilities\/?id=FZ8001-8014&amp;os_lang_replace=&amp;productCategory=colour-multifunction&amp;sku=44952244&amp;tab=drivers-and-utilities\" target=\"_blank\" rel=\"noopener\">Printer Driver Updater 15.0.4<\/a>.<\/p>\n<p>The installer interface is available in the following languages: Japanese, English, Brazilian Portuguese, French, Simplified Chinese, Traditional Chinese, Korean, Italian, German, Spanish and Portuguese. If the macOS language is not supported, the installer may open in English.<\/p>\n<div style=\"background-color: #fff3f3; border-left: 5px solid #d63638; margin: 20px 0; padding: 14px 18px;\">\n<p style=\"margin: 0 0 8px;\"><strong>Do not install only the first file<\/strong><\/p>\n<p style=\"margin: 0;\">The main package contains an older print filter that, without the update, is incompatible with the requirements of macOS 10.15 and later versions. Reinstalling only <code>MC562-PS-MX-DRV-213_31115.dmg<\/code> does not fix <strong>Filter failed<\/strong>. The second file and recreating the queue are required.<\/p>\n<\/div>\n<h3>Step 1. Install the Main PS Driver 2.1.3<\/h3>\n<ol>\n<li>If you are using USB, disconnect the USB cable from the Mac. You do not need to disconnect the network cable.<\/li>\n<li>Close any open print queue windows.<\/li>\n<li>Double-click the <code>MC562-PS-MX-DRV-213_31115.dmg<\/code> file.<\/li>\n<li>In the disk image that opens, double-click the OKI installer icon.<\/li>\n<li>Click <strong>Continue<\/strong>.<\/li>\n<li>Review the terms, click <strong>Continue<\/strong>, then <strong>Agree<\/strong>.<\/li>\n<li>Click <strong>Install<\/strong>.<\/li>\n<li>Enter the macOS administrator name and password or confirm the action using Touch ID.<\/li>\n<li>Wait for the successful installation message and close the installer.<\/li>\n<li>If a restart is requested, restart the Mac. Do not add the printer yet.<\/li>\n<\/ol>\n<h3>Step 2. Install the Required Update 15.0.4<\/h3>\n<ol>\n<li>Double-click the <code>PS_OSX_150004_298034.dmg<\/code> file.<\/li>\n<li>In the disk image that opens, run <strong>Printer Driver Updater.pkg<\/strong>.<\/li>\n<li>Click <strong>Continue<\/strong>.<\/li>\n<li>Click <strong>Install<\/strong>.<\/li>\n<li>Enter the macOS administrator password or confirm the action using Touch ID.<\/li>\n<li>Wait for the successful installation message.<\/li>\n<li>If the installer asks you to restart the Mac, restart it. Otherwise, continue to removing the old queue.<\/li>\n<\/ol>\n<div style=\"background-color: #fffbf0; border-left: 5px solid #ff9800; margin: 20px 0; padding: 14px 18px;\">\n<p style=\"margin: 0 0 8px;\"><strong>If the Mac asks you to install Rosetta<\/strong><\/p>\n<p style=\"margin: 0;\">On a Mac with Apple silicon, click <strong>Install<\/strong> in the Rosetta system dialog and enter the macOS user password. Rosetta works automatically; you do not need to search for a separate application or enter Terminal commands found on the Internet. Continue installing OKI software only after the Rosetta system installation is complete.<\/p>\n<\/div>\n<h3>If macOS Blocks the OKI Installer<\/h3>\n<p>Follow these steps only for a file downloaded from the OKI page specified above. Do not disable Gatekeeper completely and do not use commands that remove protection for all applications.<\/p>\n<ol>\n<li>Try to open the installer once and close the warning.<\/li>\n<li>Open <strong>Apple &gt; System Settings &gt; Privacy &amp; Security<\/strong>.<\/li>\n<li>Scroll down to the <strong>Security<\/strong> section.<\/li>\n<li>Next to the message about the blocked installer, click <strong>Open Anyway<\/strong>.<\/li>\n<li>Confirm the launch with the user password or Touch ID.<\/li>\n<\/ol>\n<p>If the name of the blocked file is different from the downloaded OKI installer, cancel the launch and download the required file again from the official page.<\/p>\n<h3>Step 3. Remove the Old Queue After the Update<\/h3>\n<p>Removal is required even if the old printer is still displayed and has the correct name. A queue created before the update may continue using the previous configuration.<\/p>\n<h4>macOS 13\u201326<\/h4>\n<ol>\n<li>Open <strong>Apple &gt; System Settings &gt; Printers &amp; Scanners<\/strong>.<\/li>\n<li>Click the old OKI printer.<\/li>\n<li>Click <strong>Remove Printer<\/strong> and confirm the removal.<\/li>\n<li>If there are several old queues for the same model, remove them one at a time.<\/li>\n<\/ol>\n<h4>macOS 10.15\u201312<\/h4>\n<ol>\n<li>Open <strong>Apple &gt; System Preferences &gt; Printers &amp; Scanners<\/strong>.<\/li>\n<li>Select the old OKI queue.<\/li>\n<li>Click the <strong>\u2212<\/strong> button below the list and confirm the removal.<\/li>\n<li>Remove any other duplicate queues for this model.<\/li>\n<\/ol>\n<p>At this stage, do not reset the entire printing system. Simply removing one or more OKI queues does not affect other installed printers.<\/p>\n<h3>Step 4. Add the Network Printer with the Exact PS Driver<\/h3>\n<ol>\n<li>Make sure the MFP is turned on and connected to the same network as the Mac.<\/li>\n<li>Open <strong>Printers &amp; Scanners<\/strong>.<\/li>\n<li>In macOS 13\u201326, click <strong>Add Printer, Scanner, or Fax<\/strong>. In macOS 10.15\u201312, click <strong>+<\/strong>.<\/li>\n<li>On the default addition tab, select your OKI model with the <strong>Bonjour<\/strong> connection type.<\/li>\n<li>Open the <strong>Use<\/strong> field.<\/li>\n<li>Select the exact name of your model ending in <strong>(PS)<\/strong>, for example <strong>OKI MC562(PS)<\/strong>.<\/li>\n<li>If the required name is not available, do not select a similar model. Close the window and reinstall both packages in the correct order.<\/li>\n<li>Click <strong>Add<\/strong>.<\/li>\n<li>While the <strong>Setting up the device<\/strong> message is displayed, do not click <strong>Configure<\/strong>. Wait for the setup to finish automatically.<\/li>\n<li>If an installable options window appears, check whether the second tray and other actually installed hardware are present, then save the settings.<\/li>\n<\/ol>\n<p>After adding the printer, open its information. The type field should show the exact name, for example <strong>OKI MC562(PS)<\/strong>, not <strong>Generic PostScript Printer<\/strong>.<\/p>\n<h3>If Bonjour Cannot Find the MFP: Add the PS Driver by IP<\/h3>\n<ol>\n<li>Find the MFP&#8217;s IPv4 address and check it in a browser.<\/li>\n<li>Open the Add Printer window and go to the <strong>IP<\/strong> tab.<\/li>\n<li>In the <strong>Address<\/strong> field, enter the MFP&#8217;s IP address.<\/li>\n<li>In the <strong>Protocol<\/strong> field, first select <strong>HP Jetdirect \u2014 Socket<\/strong>. This option uses port 9100 supported by the device.<\/li>\n<li>Leave the <strong>Queue<\/strong> field empty.<\/li>\n<li>Enter a clear name, for example <code>OKI MC562 PS<\/code>.<\/li>\n<li>In the <strong>Use<\/strong> field, select <strong>Select Software<\/strong>.<\/li>\n<li>In the search field, enter the model, for example <code>MC562<\/code>.<\/li>\n<li>Select the exact name <strong>OKI MC562(PS)<\/strong> and click <strong>OK<\/strong>.<\/li>\n<li>Click <strong>Add<\/strong> and wait for setup to finish without clicking <strong>Configure<\/strong>.<\/li>\n<\/ol>\n<p>If port 9100 is blocked by work network rules, create a queue using the <strong>Line Printer Daemon \u2014 LPD<\/strong> protocol. Leave the Queue field empty at first. Do not change protocols randomly if printing is controlled by the organization&#8217;s administrator.<\/p>\n<p>To prevent the IP queue from stopping after the router restarts, reserve the MFP&#8217;s current address in the router&#8217;s DHCP settings. Do not assign an arbitrary static address on the control panel until the DHCP range, subnet mask and gateway address have been checked.<\/p>\n<h3>Step 4. Add the Printer When Connected by USB<\/h3>\n<ol>\n<li>After installing both packages, connect the USB cable directly to the Mac.<\/li>\n<li>Do not use a USB hub, docking station or long extension cable during the first test.<\/li>\n<li>Turn on the MFP and wait until it reaches the ready state.<\/li>\n<li>Open <strong>Printers &amp; Scanners<\/strong> and click the Add Printer button.<\/li>\n<li>Select the device with the <strong>USB<\/strong> connection type.<\/li>\n<li>In the <strong>Use<\/strong> field, select the exact PS driver for your model.<\/li>\n<li>Click <strong>Add<\/strong> and wait for automatic setup to finish.<\/li>\n<\/ol>\n<p>If the USB device is missing from the Add Printer window, hold the <strong>Option<\/strong> key and open <strong>Apple &gt; System Information &gt; USB<\/strong>. If the OKI name is also missing there, replace the cable or try another port. Reinstalling the driver will not fix a physically missing USB connection.<\/p>\n<h3>Step 5. Print a Simple Test Document<\/h3>\n<ol>\n<li>Open TextEdit and create a document containing a few lines.<\/li>\n<li>Select <strong>File &gt; Print<\/strong>.<\/li>\n<li>Select the new OKI queue ending in <strong>(PS)<\/strong>.<\/li>\n<li>Make sure the selected paper size matches the paper loaded in the tray, for example A4.<\/li>\n<li>Click <strong>Print<\/strong>.<\/li>\n<\/ol>\n<p>Test a complex PDF, duplex printing and special media only after a simple document prints successfully. This prevents a driver problem from being confused with an incorrect paper size or file-specific settings.<\/p>\n<h2>How to Fix \u201cStopped \u2014 Filter failed\u201d<\/h2>\n<p>This message means that macOS could not process the job using one of the print queue components. It does not indicate that toner is missing and is usually not fixed by restarting the MFP itself.<\/p>\n<h3>Step 1. Clear the Failed Job and Check the Queue<\/h3>\n<ol>\n<li>Open <strong>Print Center<\/strong> through Spotlight or click the printer icon in the Dock.<\/li>\n<li>Select the failed job and click <strong>Delete Job<\/strong>.<\/li>\n<li>Delete any other jobs that remain before the test document.<\/li>\n<li>If the queue is paused, click <strong>Resume<\/strong>.<\/li>\n<li>Send a simple document from TextEdit to print.<\/li>\n<\/ol>\n<p>If the error immediately occurs again, do not send the same job repeatedly. Continue to checking the queue type.<\/p>\n<h3>Step 2. Check Which Driver the Queue Uses<\/h3>\n<ol>\n<li>Open <strong>System Settings &gt; Printers &amp; Scanners<\/strong>.<\/li>\n<li>Select the faulty queue.<\/li>\n<li>Open <strong>Options &amp; Supplies<\/strong> or the printer information.<\/li>\n<li>Check the type or driver name.<\/li>\n<\/ol>\n<ul>\n<li>If <strong>OKI MC562(PS)<\/strong> or the name of another exact model is shown, completely reinstall the driver and update, then recreate the queue.<\/li>\n<li>If <strong>Generic PostScript Printer<\/strong> is shown, remove the queue and add it again using the exact OKI driver.<\/li>\n<li>If <strong>AirPrint<\/strong> is shown, the OKI-specific filter is not used by this queue. Check the network and try removing and adding the AirPrint queue again.<\/li>\n<\/ul>\n<h3>Step 3. Perform a Complete Reinstallation Instead of Installing Over the Existing Queue<\/h3>\n<ol>\n<li>Install <code>MC562-PS-MX-DRV-213_31115.dmg<\/code>.<\/li>\n<li>Immediately after it, install <code>PS_OSX_150004_298034.dmg<\/code>.<\/li>\n<li>If the installer requests a restart, restart the Mac.<\/li>\n<li>Remove the old OKI queue.<\/li>\n<li>Add the printer again and select the exact driver ending in <strong>(PS)<\/strong>.<\/li>\n<li>After clicking <strong>Add<\/strong>, wait for setup to finish and do not click <strong>Configure<\/strong>.<\/li>\n<\/ol>\n<p>Even if the main driver has already been installed, repeat both installers in the specified order. The presence of a file or model name in the list does not prove that the updated filter has been applied to the existing queue.<\/p>\n<h3>Step 4. Disable Print Dialog Extensions for Testing<\/h3>\n<p>If the error appears when opening the print dialog, selecting OKI-specific settings or only from certain applications, a print dialog extension may be the cause.<\/p>\n<ol>\n<li>Open <strong>System Settings &gt; Printers &amp; Scanners<\/strong>.<\/li>\n<li>Select the printer and click <strong>Options &amp; Supplies<\/strong>.<\/li>\n<li>Select <strong>Use Generic Printer Features<\/strong>.<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<li>Close and reopen the application you are printing from.<\/li>\n<li>Print a simple document.<\/li>\n<\/ol>\n<p>If printing works after this change, you can leave generic printer features enabled or remove the PS queue and use AirPrint. Some OKI-specific settings may not be displayed in this case.<\/p>\n<h3>Step 5. Create a Separate AirPrint Queue for Testing<\/h3>\n<p>This option is suitable only for a network connection.<\/p>\n<ol>\n<li>Without temporarily removing the PS queue, add the same model again.<\/li>\n<li>In the <strong>Use<\/strong> field, select <strong>AirPrint<\/strong>.<\/li>\n<li>Name the new queue, for example <code>OKI MC562 AirPrint<\/code>.<\/li>\n<li>Print a document from TextEdit.<\/li>\n<\/ol>\n<p>If AirPrint prints successfully but the PS queue immediately shows <strong>Filter failed<\/strong>, the network and printing mechanism are working correctly. The problem is in the installed PS driver or its queue. You can temporarily use AirPrint or perform the complete installation of both packages again.<\/p>\n<h2>If the Printer Periodically Becomes Unavailable<\/h2>\n<ol>\n<li>Check whether the MFP still has the same IPv4 address.<\/li>\n<li>Enter this address in a browser on the Mac.<\/li>\n<li>If the web page does not open, check the Ethernet cable, Wi-Fi connection and router status.<\/li>\n<li>If the address has changed, reserve it for the MFP in the router&#8217;s DHCP settings.<\/li>\n<li>Remove the non-working queue and add it again using the reserved IP address.<\/li>\n<li>For a work network, ask the administrator whether Bonjour\/mDNS, port 9100 or LPD is allowed between the network segments being used.<\/li>\n<\/ol>\n<p>Do not completely disable the router or Mac firewall. First determine which protocol the created queue uses and whether the MFP itself is accessible by IP address.<\/p>\n<h2>If Color, Duplex Printing or the Second Tray Is Missing<\/h2>\n<ol>\n<li>Open <strong>System Settings &gt; Printers &amp; Scanners<\/strong>.<\/li>\n<li>Select the queue and open <strong>Options &amp; Supplies<\/strong>.<\/li>\n<li>Check that the exact model driver is selected, not <strong>Generic PostScript Printer<\/strong>.<\/li>\n<li>Open the options tab and select only the additional hardware that is actually installed.<\/li>\n<li>If AirPrint is being used, create an OKI PS queue: some special settings may not be available with AirPrint.<\/li>\n<li>If <strong>Use Generic Printer Features<\/strong> is selected, temporarily clear it and reopen the print dialog. If <strong>Filter failed<\/strong> returns, enable generic printer features again.<\/li>\n<\/ol>\n<h2>Reset the Printing System Only as a Last Resort<\/h2>\n<div style=\"background-color: #fff3f3; border-left: 5px solid #d63638; margin: 20px 0; padding: 14px 18px;\">\n<p style=\"margin: 0 0 8px;\"><strong>Resetting will remove all printers from the Mac<\/strong><\/p>\n<p style=\"margin: 0;\">Not only the OKI queues but also all other printers, completed job information and saved print presets will be removed. First remove only the OKI queue normally, install both packages and try AirPrint.<\/p>\n<\/div>\n<p>If the other methods did not help:<\/p>\n<ol>\n<li>Write down the settings of all printers that will need to be added again.<\/li>\n<li>Open <strong>Apple &gt; System Settings &gt; Printers &amp; Scanners<\/strong>.<\/li>\n<li>Hold the <strong>Control<\/strong> key and click any printer in the list or an empty area of the list.<\/li>\n<li>Select <strong>Reset printing system<\/strong>.<\/li>\n<li>Confirm the action.<\/li>\n<li>Restart the Mac.<\/li>\n<li>First add one OKI queue: either AirPrint or the exact PS driver after installing both packages.<\/li>\n<li>Print a test document and only then add the other printers.<\/li>\n<\/ol>\n<h2>Separate Installation for macOS 10.9\u201310.14<\/h2>\n<p>Do not use update 15.0.4 in macOS 10.14 or earlier. Update 1.2.0 is intended for macOS 10.9\u201310.14.<\/p>\n<ol>\n<li>Install the main package <code>MC562-PS-MX-DRV-213_31115.dmg<\/code>.<\/li>\n<li>Download <a href=\"https:\/\/www.oki.com\/us\/printing\/support\/drivers-and-utilities\/?id=47315501FZ01&amp;os_lang_replace=&amp;productCategory=color-multifunction&amp;sku=62441904&amp;tab=drivers-and-utilities\" target=\"_blank\" rel=\"noopener\">Printer Driver Updater 1.2.0 for macOS 10.9\u201310.14<\/a>.<\/li>\n<li>Check the file name: <code>OKI PS Printer Driver Updater OSX_010200_270714.dmg<\/code>.<\/li>\n<li>Install update 1.2.0 after the main driver.<\/li>\n<li>Restart the Mac.<\/li>\n<li>Remove the old queue using the <strong>\u2212<\/strong> button.<\/li>\n<li>Add the printer again using the <strong>+<\/strong> button and select the exact driver ending in <strong>(PS)<\/strong>.<\/li>\n<li>After clicking <strong>Add<\/strong>, wait for setup to finish and do not click <strong>Configure<\/strong>.<\/li>\n<\/ol>\n<p>For Mac OS X 10.3\u201310.8, the main driver 2.1.3 is installed without update 15.0.4 or 1.2.0. The names of windows and the printer addition procedure in these systems differ significantly from modern macOS, so the steps for macOS 10.15\u201326 should not be used for them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If the OKI MC332, MC362 or MC562 is detected on a Mac but the job stops with the message Filter failed, simply reinstalling the old PS driver is not enough. For macOS 10.15\u201326, first install the main OKI driver version&hellip;<\/p>\n<p class=\"more-link-p\"><a class=\"more-link\" href=\"https:\/\/drivernew.com\/?p=78672\">Read more &rarr;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[36],"tags":[],"class_list":["post-78672","post","type-post","status-publish","format-standard","hentry","category-oki-printer"],"modified_by":"DriverNew","_links":{"self":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=78672"}],"version-history":[{"count":1,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78672\/revisions"}],"predecessor-version":[{"id":78673,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78672\/revisions\/78673"}],"wp:attachment":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=78672"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=78672"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=78672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}