{"id":78624,"date":"2026-07-22T18:43:00","date_gmt":"2026-07-22T15:43:00","guid":{"rendered":"https:\/\/drivernew.com\/?p=78624"},"modified":"2026-07-22T18:43:00","modified_gmt":"2026-07-22T15:43:00","slug":"canon-mg3600-is-always-shown-as-offline-or-takes-a-long-time-to-start-printing","status":"publish","type":"post","link":"https:\/\/drivernew.com\/?p=78624","title":{"rendered":"Canon MG3600 Is Always Shown as \u201cOffline\u201d or Takes a Long Time to Start Printing"},"content":{"rendered":"

Canon PIXMA MG3600 series may be connected to Wi-Fi and displayed in Windows, but when a document is sent to print, the status changes to \u201cOffline\u201d<\/strong>. In other cases, the job remains in the queue for a long time, and printing starts only after the multifunction printer or router is restarted.<\/p>\n

This problem is usually not related to the cartridges or the printing mechanism. Most often, Windows is using an old queue or an incorrect network port, the multifunction printer has received a new IP address, a job is stuck in the queue, or the wireless connection has become unstable.<\/p>\n

This guide applies to the following models:<\/p>\n

Canon PIXMA MG3610, MG3620, MG3640, MG3640S, MG3650, MG3650S, MG3660, MG3670, and MG3680.<\/strong><\/p>\n

All the devices listed above belong to Canon PIXMA MG3600 series. Model names vary depending on the country where the device is sold.<\/p>\n

\n

First, make sure that the multifunction printer is actually connected to the router<\/strong><\/p>\n

A lit Wi-Fi lamp confirms that the wireless function is enabled, but it does not always mean that the device is connected to the correct network.<\/p>\n

Print the network settings and check the Connection<\/strong>, SSID<\/strong>, and IP Address<\/strong> lines. If the connection is inactive or an old network name is shown, configure Wi-Fi again first.<\/p>\n<\/div>\n

Identify how the problem appears<\/h2>\n\n\n\n\n\n\n\n\n\n
Symptom<\/strong><\/td>\nPossible cause<\/strong><\/td>\n<\/tr>\n
Windows immediately shows \u201cOffline\u201d<\/td>\nThe multifunction printer is turned off, connected to another network, or Windows is using an old network port.<\/td>\n<\/tr>\n
The document remains in the queue with an \u201cError\u201d status<\/td>\nA stuck job, a stopped printing service, or a lost network connection.<\/td>\n<\/tr>\n
Printing temporarily resumes after the router is restarted<\/td>\nThe multifunction printer receives a new IP address, while the Windows queue continues using the previous address.<\/td>\n<\/tr>\n
Printing starts after several minutes<\/td>\nA weak signal, interference, automatic power-on, quiet mode, or a large print job.<\/td>\n<\/tr>\n
Printing works from a phone but not from the computer<\/td>\nA problem with the Windows queue, driver, port, or firewall.<\/td>\n<\/tr>\n
Printing works via USB but not via Wi-Fi<\/td>\nWindows is sending jobs to the USB queue, or the network port is configured incorrectly.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Method 1. Restart the multifunction printer, router, and computer<\/h2>\n

Start by restarting all the equipment. It is important to turn on the devices in the correct order so that the router has time to assign a new network address to the multifunction printer.<\/p>\n

    \n
  1. Cancel the document printing if the program is still waiting for a response.<\/li>\n
  2. Turn off the multifunction printer using the power button.<\/li>\n
  3. Turn off the computer.<\/li>\n
  4. Disconnect the router\u2019s power for approximately 30 seconds.<\/li>\n
  5. Turn the router back on.<\/li>\n
  6. Wait until the wireless network and internet access are fully restored.<\/li>\n
  7. Turn on the multifunction printer.<\/li>\n
  8. Wait until the power lamp stops flashing.<\/li>\n
  9. Make sure that the Wi-Fi lamp is lit.<\/li>\n
  10. Turn on the computer.<\/li>\n
  11. Try printing a small document.<\/li>\n<\/ol>\n

    For an \u201cOffline\u201d status, Microsoft recommends restarting the printer, making sure that the printer and computer are connected to the same network, checking the queue, and reinstalling the device if necessary.<\/p>\n

    Method 2. Print the network settings<\/h2>\n

    The network settings printout allows you to check the connection between the multifunction printer and router without using the computer.<\/p>\n

      \n
    1. Turn on the multifunction printer.<\/li>\n
    2. Load two sheets of A4 or Letter plain paper.<\/li>\n
    3. Press and hold the Wi-Fi<\/strong> button.<\/li>\n
    4. Release the button when the power lamp begins to flash.<\/li>\n
    5. Press the Wi-Fi<\/strong> button again.<\/li>\n
    6. Wait for the network settings to print.<\/li>\n<\/ol>\n

      Check the main lines<\/h3>\n\n\n\n\n\n\n\n\n
      Line<\/strong><\/td>\nCorrect status<\/strong><\/td>\n<\/tr>\n
      Wireless LAN<\/td>\nThe wireless function is enabled.<\/td>\n<\/tr>\n
      Connection<\/td>\nActive<\/strong> should be shown.<\/td>\n<\/tr>\n
      SSID<\/td>\nThe name should match the router\u2019s network.<\/td>\n<\/tr>\n
      Signal Strength<\/td>\nThe higher the value, the more stable the connection.<\/td>\n<\/tr>\n
      IP Address<\/td>\nA valid address should be shown, for example, 192.168.1.25.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      If Connection: Inactive is shown<\/h3>\n

      The multifunction printer is not connected to the router. Checking the Windows queue will not help in this case. Configure the wireless connection again and transfer the correct network name and password to the device.<\/p>\n

      If an incorrect SSID is shown<\/h3>\n

      The multifunction printer is connecting to another network or continues to store the settings of an old router. Configure the network connection again.<\/p>\n

      If Connection: Active is shown<\/h3>\n

      The connection between the multifunction printer and router has been established. Continue checking Windows, the print queue, and the network port.<\/p>\n

      Method 3. Make sure that the computer is on the same network<\/h2>\n
        \n
      1. Click the network icon on the right side of the taskbar.<\/li>\n
      2. Look at the name of the current connection.<\/li>\n
      3. Compare it with the SSID<\/strong> field on the network printout.<\/li>\n<\/ol>\n

        The names should match. The computer may also be connected to the router using an Ethernet cable, but the wired and wireless parts of the network must allow devices to communicate with each other.<\/p>\n

        The problem may occur if the computer is connected:<\/p>\n

          \n
        • to a guest network;<\/li>\n
        • to another access point;<\/li>\n
        • to a mobile hotspot;<\/li>\n
        • through a VPN;<\/li>\n
        • to a range extender network that is isolated from the main network;<\/li>\n
        • to a corporate network that prevents communication between clients.<\/li>\n<\/ul>\n

          Canon recommends checking that the network settings match, the distance from the router, obstacles, radio interference, the firewall, and whether the computer and multifunction printer belong to the same network segment.<\/p>\n

          Method 4. Turn off offline mode and printing pause<\/h2>\n

          Windows may retain offline mode even after the network connection has been restored.<\/p>\n

            \n
          1. Press Windows + R<\/strong>.<\/li>\n
          2. Enter the following command:<\/li>\n<\/ol>\n
            control printers<\/pre>\n
              \n
            1. Click OK<\/strong>.<\/li>\n
            2. Find Canon MG3600 series.<\/li>\n
            3. Right-click the device.<\/li>\n
            4. Select See what\u2019s printing<\/strong>.<\/li>\n
            5. Open the Printer<\/strong> menu.<\/li>\n
            6. If Pause Printing<\/strong> is selected, clear the checkbox.<\/li>\n
            7. If Use Printer Offline<\/strong> is selected, clear the checkbox.<\/li>\n
            8. Close the print queue window.<\/li>\n
            9. Try printing a document.<\/li>\n<\/ol>\n
              \n
              The offline mode command may be missing<\/strong><\/p>\n
              In some versions of Windows, this option is not displayed. In this case, simply clear the queue, restart the printing service, and check the network port.<\/p>\n<\/div>\n
              Method 5. Clear the print queue<\/h2>\n
              One damaged or incomplete job may block all subsequent documents.<\/p>\n
              Windows 11<\/h3>\n
                \n
              1. Open Start<\/strong> \u2192 Settings<\/strong>.<\/li>\n
              2. Go to Bluetooth & devices<\/strong>.<\/li>\n
              3. Open Printers & scanners<\/strong>.<\/li>\n
              4. Select Canon MG3600 series.<\/li>\n
              5. Open the print queue.<\/li>\n
              6. Cancel all documents.<\/li>\n<\/ol>\n
                Windows 10<\/h3>\n
                  \n
                1. Open Start<\/strong> \u2192 Settings<\/strong>.<\/li>\n
                2. Go to Devices<\/strong>.<\/li>\n
                3. Open Printers & scanners<\/strong>.<\/li>\n
                4. Select Canon MG3600 series.<\/li>\n
                5. Click Open queue<\/strong>.<\/li>\n
                6. Cancel all jobs.<\/li>\n<\/ol>\n
                  After clearing the queue, turn off the multifunction printer for approximately 10 seconds, turn it back on, and send one test page to print.<\/p>\n
                  Clearing stuck jobs is one of the main actions recommended by Microsoft when printing stops.<\/p>\n
                  Method 6. Restart the Windows printing service<\/h2>\n
                  If jobs cannot be removed or the queue does not respond, restart the Print Spooler<\/strong> service.<\/p>\n
                    \n
                  1. Press Windows + R<\/strong>.<\/li>\n
                  2. Enter:<\/li>\n<\/ol>\n
                    services.msc<\/pre>\n
                      \n
                    1. Click OK<\/strong>.<\/li>\n
                    2. Find the Print Spooler<\/strong> service.<\/li>\n
                    3. Right-click it.<\/li>\n
                    4. Select Restart<\/strong>.<\/li>\n
                    5. Close the Services window.<\/li>\n
                    6. Try printing again.<\/li>\n<\/ol>\n
                      If the queue still cannot be cleared<\/h3>\n
                        \n
                      1. Open services.msc<\/code> again.<\/li>\n
                      2. Right-click the Print Spooler<\/strong> service.<\/li>\n
                      3. Select Stop<\/strong>.<\/li>\n
                      4. Press Windows + R<\/strong>.<\/li>\n
                      5. Enter:<\/li>\n<\/ol>\n
                        %WINDIR%\\System32\\spool\\PRINTERS<\/pre>\n
                          \n
                        1. Click OK<\/strong>.<\/li>\n
                        2. Confirm access to the folder if prompted.<\/li>\n
                        3. Delete the files from the folder that opens.<\/li>\n
                        4. Return to the Services window.<\/li>\n
                        5. Open the properties of the Print Spooler<\/strong> service.<\/li>\n
                        6. Set Startup type<\/strong> to Automatic<\/strong>.<\/li>\n
                        7. Click Start<\/strong>.<\/li>\n
                        8. Close the windows and restart the computer.<\/li>\n<\/ol>\n
                          Microsoft recommends clearing the queue folder and restarting the Print Spooler if canceling jobs normally does not help.<\/p>\n
                          Method 7. Select the correct MG3600 series queue<\/h2>\n
                          After a USB connection, reinstallation, or router replacement, several identical entries may appear in Windows:<\/p>\n
                            \n
                          • Canon MG3600 series Printer;<\/li>\n
                          • Canon MG3600 series Printer Copy 1;<\/li>\n
                          • a USB version of the device;<\/li>\n
                          • a network version added by Windows;<\/li>\n
                          • an old queue with the previous IP address.<\/li>\n<\/ul>\n
                            To find the working queue:<\/p>\n
                              \n
                            1. Disconnect the USB cable from the computer.<\/li>\n
                            2. Make sure that the multifunction printer remains connected to Wi-Fi.<\/li>\n
                            3. Open control printers<\/code>.<\/li>\n
                            4. Try printing a test page from each MG3600 series entry.<\/li>\n
                            5. Keep the queue that works without the USB cable.<\/li>\n
                            6. Set it as the default printer.<\/li>\n
                            7. Remove the old non-working copies.<\/li>\n<\/ol>\n
                              Set it as the default printer in Windows 11<\/h3>\n
                                \n
                              1. Open Settings<\/strong> \u2192 Bluetooth & devices<\/strong> \u2192 Printers & scanners<\/strong>.<\/li>\n
                              2. Turn off Let Windows manage my default printer<\/strong>.<\/li>\n
                              3. Select the working Canon MG3600 series queue.<\/li>\n
                              4. Click Set as default<\/strong>.<\/li>\n<\/ol>\n
                                Set it as the default printer in Windows 10<\/h3>\n
                                  \n
                                1. Open Settings<\/strong> \u2192 Devices<\/strong> \u2192 Printers & scanners<\/strong>.<\/li>\n
                                2. Turn off automatic default printer management.<\/li>\n
                                3. Select the working Canon MG3600 series queue.<\/li>\n
                                4. Click Manage<\/strong>.<\/li>\n
                                5. Click Set as default<\/strong>.<\/li>\n<\/ol>\n
                                  Method 8. Check the network port<\/h2>\n
                                  If the multifunction printer is connected to Wi-Fi but Windows sends documents to an old or USB port, the device will be shown as unavailable.<\/p>\n
                                    \n
                                  1. Press Windows + R<\/strong>.<\/li>\n
                                  2. Enter control printers<\/code>.<\/li>\n
                                  3. Click OK<\/strong>.<\/li>\n
                                  4. Right-click Canon MG3600 series.<\/li>\n
                                  5. Select Printer properties<\/strong>.<\/li>\n
                                  6. Open the Ports<\/strong> tab.<\/li>\n<\/ol>\n
                                    Check the selected port:<\/p>\n
                                      \n
                                    • a port whose name begins with USB<\/code> belongs to the cable connection;<\/li>\n
                                    • a network port may contain an IP address, the WSD designation, or a Canon network port name;<\/li>\n
                                    • the network port\u2019s IP address must match the current address on the network printout.<\/li>\n<\/ul>\n
                                      \n
                                      Do not select a random port<\/strong><\/p>\n
                                      Selecting the wrong port may stop printing completely. If you cannot identify the working network port, use IJ Network Tool or reinstall MP Drivers.<\/p>\n<\/div>\n
                                      Enable bidirectional support<\/h3>\n
                                        \n
                                      1. On the Ports<\/strong> tab, find Enable bidirectional support<\/strong>.<\/li>\n
                                      2. Select the checkbox.<\/li>\n
                                      3. Click Apply<\/strong>.<\/li>\n
                                      4. Click OK<\/strong>.<\/li>\n<\/ol>\n
                                        Canon recommends enabling bidirectional support so that status information can be exchanged correctly between the driver and MG3600 series.<\/p>\n
                                        Method 9. Associate the driver with the multifunction printer using IJ Network Tool<\/h2>\n
                                        IJ Network Tool can find MG3600 series on the network and associate the installed driver with the correct network port.<\/p>\n
                                          \n
                                        1. Open the Start<\/strong> menu.<\/li>\n
                                        2. Find the Canon Utilities<\/strong> folder.<\/li>\n
                                        3. Start IJ Network Tool<\/strong>.<\/li>\n
                                        4. Wait until the search is complete.<\/li>\n
                                        5. If the multifunction printer is missing, click Update<\/strong>.<\/li>\n
                                        6. Select the detected device.<\/li>\n<\/ol>\n
                                          If No Driver<\/strong> is displayed next to the multifunction printer:<\/p>\n
                                            \n
                                          1. Open the Settings<\/strong> menu.<\/li>\n
                                          2. Select Associate Port<\/strong>.<\/li>\n
                                          3. Select the installed Canon MG3600 series driver.<\/li>\n
                                          4. Confirm the association.<\/li>\n
                                          5. Close IJ Network Tool.<\/li>\n
                                          6. Print a test page.<\/li>\n<\/ol>\n
                                            The Canon guide states that when No Driver<\/strong> is displayed, you must use the Associate Port<\/strong> command to associate the network device with the driver.<\/p>\n
                                            Method 10. Remove and add the network printer again<\/h2>\n
                                            If the queue is using an old address and the port cannot be corrected, remove only the non-working network version.<\/p>\n
                                            Windows 11<\/h3>\n
                                              \n
                                            1. Open Settings<\/strong> \u2192 Bluetooth & devices<\/strong> \u2192 Printers & scanners<\/strong>.<\/li>\n
                                            2. Select the non-working MG3600 series queue.<\/li>\n
                                            3. Click Remove<\/strong>.<\/li>\n
                                            4. Confirm the action.<\/li>\n
                                            5. Make sure that the multifunction printer is turned on and connected to Wi-Fi.<\/li>\n
                                            6. Click Add device<\/strong>.<\/li>\n
                                            7. Select the detected MG3600 series.<\/li>\n<\/ol>\n
                                              Windows 10<\/h3>\n
                                                \n
                                              1. Open Settings<\/strong> \u2192 Devices<\/strong> \u2192 Printers & scanners<\/strong>.<\/li>\n
                                              2. Select the non-working MG3600 series queue.<\/li>\n
                                              3. Click Remove device<\/strong>.<\/li>\n
                                              4. Confirm the action.<\/li>\n
                                              5. Click Add a printer or scanner<\/strong>.<\/li>\n
                                              6. Select the detected multifunction printer.<\/li>\n<\/ol>\n
                                                If Windows adds only a generic queue and does not install the Canon components, run the official MP Drivers package again.<\/p>\n
                                                Method 11. Reinstall MP Drivers<\/h2>\n
                                                A damaged driver, several old copies, or an incomplete installation may cause a permanent \u201cOffline\u201d status.<\/p>\n
                                                  \n
                                                1. Close the Canon programs.<\/li>\n
                                                2. Disconnect the USB cable.<\/li>\n
                                                3. Remove Canon MG3600 series MP Drivers from the list of installed programs.<\/li>\n
                                                4. Remove non-working MG3600 series entries from Printers & scanners.<\/li>\n
                                                5. Restart the computer.<\/li>\n
                                                6. Download the official Canon package.<\/li>\n
                                                7. Make sure that the filename begins with:<\/li>\n<\/ol>\n
                                                  m68n-win-mg3600-<\/pre>\n
                                                    \n
                                                  1. Run the file as an administrator.<\/li>\n
                                                  2. Select Connect the printer to the wireless LAN<\/strong>.<\/li>\n
                                                  3. Wait for MG3600 series to be detected.<\/li>\n
                                                  4. If the device is not found, select temporary network setup via USB.<\/li>\n
                                                  5. Complete the installation.<\/li>\n<\/ol>\n
                                                    Method 12. Reserve the multifunction printer\u2019s IP address on the router<\/h2>\n
                                                    If the problem appears after the router is restarted, it may be caused by a changing IP address. For example, today the multifunction printer received the address 192.168.1.25<\/code>, and after restarting it received 192.168.1.41<\/code>.<\/p>\n
                                                    The safest method is to create a DHCP reservation on the router:<\/p>\n
                                                      \n
                                                    1. Print the MG3600 series network settings.<\/li>\n
                                                    2. Write down the MAC Address<\/strong> and current IP Address<\/strong>.<\/li>\n
                                                    3. Open the router settings.<\/li>\n
                                                    4. Find the DHCP, local network, or address reservation section.<\/li>\n
                                                    5. Select MG3600 series in the list of connected devices.<\/li>\n
                                                    6. Assign it a permanent IP address.<\/li>\n
                                                    7. Save the settings.<\/li>\n
                                                    8. Restart the router and multifunction printer.<\/li>\n
                                                    9. Print the network settings again.<\/li>\n
                                                    10. Make sure that the address has not changed.<\/li>\n<\/ol>\n
                                                      \n
                                                      It is better to reserve the address on the router<\/strong><\/p>\n
                                                      Do not assign a random static address directly on the multifunction printer. An incorrectly selected address may match another device and cause a network conflict.<\/p>\n<\/div>\n
                                                      Method 13. Add a queue using the IP address<\/h2>\n
                                                      Use this method only if MG3600 series is connected to the network, has a permanent IP address, but the automatic Windows queue continues to disappear.<\/p>\n
                                                      \n
                                                      Install MP Drivers first<\/strong><\/p>\n
                                                      Adding the device by IP creates a print queue but does not install the network scanner driver. Scanning over Wi-Fi still requires the Canon package and device selection in IJ Network Scanner Selector EX.<\/p>\n<\/div>\n
                                                      Windows 11<\/h3>\n
                                                        \n
                                                      1. Open Settings<\/strong> \u2192 Bluetooth & devices<\/strong> \u2192 Printers & scanners<\/strong>.<\/li>\n
                                                      2. Click Add device<\/strong>.<\/li>\n
                                                      3. Wait until the search is complete.<\/li>\n
                                                      4. Next to the message stating that the required device is not listed, select the manual addition option.<\/li>\n
                                                      5. Select the option to add a printer using an IP address or hostname.<\/li>\n
                                                      6. Enter the IP address from the network printout.<\/li>\n
                                                      7. Wait for the device to be detected.<\/li>\n
                                                      8. Select the installed Canon MG3600 series driver.<\/li>\n
                                                      9. Complete the addition.<\/li>\n<\/ol>\n
                                                        Windows 10<\/h3>\n
                                                          \n
                                                        1. Open Settings<\/strong> \u2192 Devices<\/strong> \u2192 Printers & scanners<\/strong>.<\/li>\n
                                                        2. Click Add a printer or scanner<\/strong>.<\/li>\n
                                                        3. After the search, select the option stating that the printer you want is not listed.<\/li>\n
                                                        4. Select the option to add a printer using a TCP\/IP address or hostname.<\/li>\n
                                                        5. Enter the MG3600 series IP address.<\/li>\n
                                                        6. Select the Canon MG3600 series driver.<\/li>\n
                                                        7. Complete the installation.<\/li>\n<\/ol>\n
                                                          If printing starts after a long delay<\/h2>\n
                                                          If Windows does not show an \u201cOffline\u201d status but the multifunction printer takes a long time to start printing, check the following causes.<\/p>\n
                                                          Weak Wi-Fi signal<\/h3>\n
                                                            \n
                                                          1. Print the network settings.<\/li>\n
                                                          2. Check the Signal Strength<\/strong> line.<\/li>\n
                                                          3. Place the multifunction printer closer to the router.<\/li>\n
                                                          4. Remove obstacles between the devices.<\/li>\n
                                                          5. Do not place the router or multifunction printer behind metal furniture.<\/li>\n<\/ol>\n
                                                            Radio interference<\/h3>\n
                                                            Microwave ovens, cordless phones, some cameras, range extenders, and a large number of devices using the 2.4 GHz band may slow down data transfer.<\/p>\n
                                                            Place the multifunction printer and router farther away from sources of interference. Canon specifically identifies a weak signal, walls, metal and concrete structures, and radio interference as causes of slow network printing.<\/p>\n
                                                            A large job from another computer<\/h3>\n
                                                            MG3600 series may be printing or scanning a large file sent from another computer. Wait until the current operation is complete and try printing again.<\/p>\n
                                                            Quiet mode<\/h3>\n
                                                            In quiet mode, the mechanism operates more slowly to reduce noise.<\/p>\n
                                                              \n
                                                            1. Press Windows + R<\/strong>.<\/li>\n
                                                            2. Enter control printers<\/code>.<\/li>\n
                                                            3. Open the Canon MG3600 series printing preferences.<\/li>\n
                                                            4. Go to the Maintenance<\/strong> tab.<\/li>\n
                                                            5. Open Quiet Settings<\/strong>.<\/li>\n
                                                            6. Select the standard operating mode.<\/li>\n
                                                            7. Save the settings.<\/li>\n<\/ol>\n
                                                              High quality and automatic duplex printing<\/h3>\n
                                                              Photos, high-resolution images, high print quality, and automatic printing on both sides require more time. For testing, print one page of plain text on plain paper using standard quality.<\/p>\n
                                                              The multifunction printer was turned off or was in power-saving mode<\/h3>\n
                                                              The first job after a long period of inactivity may take longer. The device needs time to turn on and prepare the print head.<\/p>\n
                                                              Check automatic power-on and power-off<\/h2>\n
                                                              If the multifunction printer regularly turns off and is shown as unavailable in Windows, check the power settings.<\/p>\n
                                                                \n
                                                              1. Open control printers<\/code>.<\/li>\n
                                                              2. Right-click Canon MG3600 series.<\/li>\n
                                                              3. Open the printing preferences.<\/li>\n
                                                              4. Go to the Maintenance<\/strong> tab.<\/li>\n
                                                              5. Open the auto power settings.<\/li>\n
                                                              6. If necessary, enable automatic power-on when a job is received.<\/li>\n
                                                              7. Increase the time before automatic power-off or disable this function.<\/li>\n
                                                              8. Save the settings.<\/li>\n<\/ol>\n
                                                                The setting names may differ depending on the driver version and selected interface language.<\/p>\n
                                                                Check the firewall and VPN<\/h2>\n
                                                                If the multifunction printer is available from a phone but not from the computer:<\/p>\n
                                                                  \n
                                                                1. Disconnect the VPN.<\/li>\n
                                                                2. Close programs that switch network profiles.<\/li>\n
                                                                3. Make sure that the home or office network is marked as private in Windows.<\/li>\n
                                                                4. Allow Canon programs to access the private network.<\/li>\n
                                                                5. Check the third-party antivirus program and its firewall.<\/li>\n
                                                                6. Try printing again.<\/li>\n<\/ol>\n
                                                                  \n
                                                                  Do not leave protection disabled<\/strong><\/p>\n
                                                                  Temporarily disabling the firewall should be used only for testing. After the test, enable protection again and add the Canon programs to the list of allowed apps.<\/p>\n<\/div>\n
                                                                  If printing works but scanning does not<\/h2>\n
                                                                  This is a different problem. The network printer queue and network scanner registration are configured separately.<\/p>\n
                                                                  Check:<\/p>\n