Canon PIXMA MG2400 series may print completely blank sheets, faint text, photos with incorrect colors, or pages with horizontal white streaks. Sometimes only black is missing while color elements continue to print, or one of the colors is absent.<\/p>\n
The problem is most often related to a FINE cartridge, clogged nozzles, a low ink level, or an incorrectly installed cartridge. First, print a nozzle check pattern. It will help determine whether the problem is in the multifunction printer or in the program from which the document is being printed.<\/p>\n
This guide applies to the following models:<\/p>\n
Canon PIXMA MG2400, MG2410, MG2420, MG2440, MG2450, MG2460, MG2470, MG2480, and MG2490.<\/strong><\/p>\n All the devices listed above belong to the Canon PIXMA MG2400 series family and use the same basic print head checking and cleaning procedure.<\/p>\n Do not start with deep cleaning immediately<\/strong><\/p>\n Deep cleaning uses significantly more ink than standard cleaning. First, print a nozzle check pattern, and then perform standard cleaning. Use deep cleaning only if two standard cleanings do not help.<\/p>\n Do not run many cleaning cycles in succession. This quickly uses ink and will not restore a faulty or completely empty cartridge.<\/p>\n<\/div>\n The main test is to print a nozzle check pattern directly from the multifunction printer\u2019s operation panel. You do not need to open a document or start a program on the computer.<\/p>\n The nozzle check pattern shows whether black and color ink are being delivered through the print head. Canon recommends starting troubleshooting for faint printing, missing colors, and white streaks with this test.<\/p>\n Do not press any other buttons or turn off the multifunction printer until printing is complete.<\/p>\n Examine the black grid and color bars.<\/p>\n Cleaning is required if:<\/p>\n If the lines and color areas are printed completely and without gaps, cleaning is not required. Proceed to the section about documents that print blank even though the nozzle check pattern is normal.<\/p>\n Standard cleaning helps clear clogged nozzles. Canon recommends performing it if lines are missing from the pattern or horizontal white streaks are present.<\/p>\n Standard cleaning takes approximately 30 seconds. Do not turn off the multifunction printer or perform other operations until it is complete.<\/p>\n If the quality has improved but small gaps remain, perform standard cleaning one more time.<\/p>\n Two standard cleaning cycles are sufficient<\/strong><\/p>\n If two standard cleaning cycles do not remove the gaps, do not continue running them repeatedly. Proceed to deep cleaning.<\/p>\n<\/div>\n Deep cleaning is more intensive than standard cleaning and uses more ink. Canon recommends using it after two unsuccessful standard cleaning cycles.<\/p>\n The procedure takes approximately one minute. It is complete when the ON<\/strong> lamp stops flashing and remains steadily lit again.<\/p>\n If there is no improvement after repeating deep cleaning 24 hours later, Canon recommends replacing the affected FINE cartridge.<\/p>\n The same procedures can be started through the Canon driver. This method is convenient if the buttons on the multifunction printer work, but it is easier for the user to select actions on the screen.<\/p>\n In the Canon driver, standard cleaning and deep cleaning are located on the Maintenance<\/strong> tab. Performing these operations frequently uses ink quickly, so they should be started only when there are gaps or missing colors.<\/p>\n If a cartridge is not installed securely, ink may not be delivered correctly. Open the cover and make sure that both cartridges are fully locked into place.<\/p>\n Do not move the cartridge holder by hand<\/strong><\/p>\n Open the cover while the multifunction printer is turned on and wait until the holder stops by itself at the replacement position. Do not try to pull it by hand.<\/p>\n<\/div>\n If a new cartridge has been installed:<\/p>\n Remaining protective tape blocks the ink supply. Do not touch the electrical contacts or cartridge nozzles with your hands.<\/p>\n Canon MG2400 series uses separate black and color FINE cartridges. The nozzle check pattern can help determine which one is not working correctly.<\/p>\n There are two ink status lamps on the multifunction printer\u2019s operation panel:<\/p>\n If a lamp is lit or flashing orange, check the ink level and the condition of the corresponding cartridge.<\/p>\n If the cartridge is empty, cleaning will not restore printing. It must be replaced.<\/p>\n In FINE cartridges, the print head nozzles are part of the cartridge itself. Therefore, replacing the affected cartridge also replaces its print head.<\/p>\n Replacement is required if:<\/p>\n The cartridge number depends on the country where the device is sold<\/strong><\/p>\n Do not buy a cartridge based only on the MG2400 series name. Check the number on the installed cartridge, in the manual for the specific regional model, or on the official Canon website for your country.<\/p>\n<\/div>\n Cleaning removes gaps and white streaks but does not correct misaligned straight lines. If tables, borders, or vertical lines print unevenly, perform print head alignment.<\/p>\n Do not touch the printed areas or bend the sheet.<\/p>\n After alignment, print a document containing a table or straight lines and check the result.<\/p>\n Streaks and uneven colors are not always caused by the nozzles. Check the selected paper type and print quality.<\/p>\n Increasing the print quality may improve uneven printing or misaligned lines, but it will not restore a completely missing color.<\/p>\n If the built-in Canon pattern prints completely, the cartridges and nozzles are working. In this case, do not perform additional cleaning.<\/p>\n If text from Notepad prints, the problem is related to a specific document or program.<\/p>\n If the nozzle check pattern prints but documents from different programs remain blank:<\/p>\n Canon PIXMA MG2400 series may print completely blank sheets, faint text, photos with incorrect colors, or pages with horizontal white streaks. Sometimes only black is missing while color elements continue to print, or one of the colors is absent. The…<\/p>\nFirst, determine where the problem is<\/h2>\n
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\n Test result<\/strong><\/td>\n What it means<\/strong><\/td>\n<\/tr>\n \n The nozzle check pattern is also blank<\/td>\n The problem is related to the cartridges, ink, nozzles, or cartridge installation.<\/td>\n<\/tr>\n \n Lines or colors are missing from the pattern<\/td>\n Print head cleaning is required.<\/td>\n<\/tr>\n \n The nozzle check pattern prints correctly, but documents are blank<\/td>\n The problem is probably related to the program, selected printer, driver, or specific document.<\/td>\n<\/tr>\n \n The colors are present, but the lines are misaligned<\/td>\n After checking the nozzles, perform print head alignment.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Method 1. Print a nozzle check pattern using the buttons on the multifunction printer<\/h2>\n
Step 1. Prepare the paper<\/h3>\n
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Step 2. Start the nozzle check<\/h3>\n
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Step 3. Check the printed pattern<\/h3>\n
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Method 2. Perform standard cleaning using the buttons on the multifunction printer<\/h2>\n
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Print the nozzle check pattern again after cleaning<\/h3>\n
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Method 3. Perform deep cleaning<\/h2>\n
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Check the result<\/h3>\n
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If deep cleaning did not help<\/h3>\n
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Method 4. Perform checking and cleaning from the computer<\/h2>\n
Step 1. Open the driver settings<\/h3>\n
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control printers<\/pre>\n
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Print a nozzle check pattern<\/h3>\n
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Perform standard cleaning<\/h3>\n
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Perform deep cleaning<\/h3>\n
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Method 5. Check the installation of the FINE cartridges<\/h2>\n
Step 1. Open the cover<\/h3>\n
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Step 2. Check the cartridges<\/h3>\n
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Step 3. Check the protective tape<\/h3>\n
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Step 4. Close the cover and check printing<\/h3>\n
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Method 6. Determine which cartridge is causing the problem<\/h2>\n
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\n What is missing<\/strong><\/td>\n What to check<\/strong><\/td>\n<\/tr>\n \n The black grid or black text<\/td>\n The black FINE cartridge<\/td>\n<\/tr>\n \n One or more colors<\/td>\n The color FINE cartridge<\/td>\n<\/tr>\n \n A completely blank pattern<\/td>\n Both cartridges, their installation, the protective tape, and the ink supply<\/td>\n<\/tr>\n \n White streaks only in the color areas<\/td>\n The color cartridge nozzles<\/td>\n<\/tr>\n \n Gaps only in the black grid<\/td>\n The black cartridge nozzles<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Check the ink lamps<\/h3>\n
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Method 7. Replace the cartridge if cleaning did not help<\/h2>\n
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General replacement procedure<\/h3>\n
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Method 8. Perform alignment if the lines are misaligned<\/h2>\n
Step 1. Print the print head alignment sheet<\/h3>\n
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Step 2. Scan the print head alignment sheet<\/h3>\n
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Method 9. Check the paper and print quality settings<\/h2>\n
Check how the paper is loaded<\/h3>\n
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Check the driver settings<\/h3>\n
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Method 10. If the nozzle check pattern is normal but documents print blank<\/h2>\n
Check the selected printer<\/h3>\n
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Test a simple document<\/h3>\n
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Check the print mode<\/h3>\n
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Reinstall MP Drivers<\/h3>\n
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\nDownload Canon MG2400 series MP Drivers<\/a><\/li>\nmp68-win-mg2400-<\/pre>\n
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What you should not do<\/h2>\n
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Recommended sequence of actions<\/h2>\n
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\n Stage<\/strong><\/td>\n Action<\/strong><\/td>\n<\/tr>\n \n 1<\/td>\n Print a nozzle check pattern<\/td>\n<\/tr>\n \n 2<\/td>\n Perform one standard cleaning cycle<\/td>\n<\/tr>\n \n 3<\/td>\n Check the nozzles again<\/td>\n<\/tr>\n \n 4<\/td>\n Perform a second standard cleaning cycle if necessary<\/td>\n<\/tr>\n \n 5<\/td>\n If there is no improvement, perform deep cleaning<\/td>\n<\/tr>\n \n 6<\/td>\n If there is no result, turn off the multifunction printer and wait 24 hours<\/td>\n<\/tr>\n \n 7<\/td>\n Repeat deep cleaning once<\/td>\n<\/tr>\n \n 8<\/td>\n If the problem remains, replace the faulty FINE cartridge<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"