When scanning with a Canon PIXMA MG2400 series device, one page may be divided into several images, the edges of the document may be cut off, large white margins may appear around the text, or the completed image may be saved sideways.<\/p>\n
Another situation is also possible: scanning finishes, but the file cannot be found or saved. Sometimes IJ Scan Utility reports that the user does not have permission to access the selected folder or displays error code 9,244,4<\/strong>.<\/p>\n This guide applies to the following models:<\/p>\n Canon PIXMA MG2400, MG2410, MG2420, MG2440, MG2450, MG2460, MG2470, MG2480, and MG2490.<\/strong><\/p>\n All the devices listed above belong to the Canon PIXMA MG2400 series family and use the same IJ Scan Utility program.<\/p>\n For documents, use the \u201cDocument\u201d button instead of \u201cAuto\u201d<\/strong><\/p>\n Auto<\/strong> mode automatically detects the type and number of items on the platen glass. As a result, a page with large white areas, tables, separate text blocks, or images may be detected incorrectly. For a standard A4 or Letter sheet, it is better to select a fixed paper size and click Document<\/strong>.<\/p>\n<\/div>\n The buttons in the main IJ Scan Utility window are intended for different tasks. Auto<\/strong> mode automatically detects the type of original and the format of the saved file, while Document<\/strong> mode uses settings specifically intended for text documents.<\/p>\n An incorrect result usually appears for the following reasons:<\/p>\n Start by creating separate settings for standard documents. Canon allows you to select the type of original, paper size, resolution, file format, and save folder manually.<\/p>\n Do not place important text directly at the very edge of the platen glass. A small area near the edges of the scanning surface may not be included in the final image.<\/p>\n If the program does not appear in the search results:<\/p>\n In the scan options section, set the following values:<\/p>\n A resolution of 300 dpi is sufficient for text, contracts, receipts, and standard images. A higher resolution increases the file size and scanning time.<\/p>\n In the Save Settings<\/strong> section, select:<\/p>\n The Check scan results and specify save settings<\/strong> checkbox allows you to review the image before it is finally saved, change the format, and rotate the page if necessary.<\/p>\n This behavior most often occurs when the Auto<\/strong> button is used. The program attempts to detect separate items on the platen glass automatically and may treat text blocks, photos, or tables as several different documents.<\/p>\n If you are using a non-standard sheet size:<\/p>\n If Document<\/strong> mode still cuts off part of the page or leaves margins that are too large, set the scanning area manually using ScanGear.<\/p>\n In ScanGear, the area that will be included in the final image is indicated by a cropping frame. You can move the frame and change its size. If several frames are created, each area may be saved as a separate image.<\/p>\n If several frames appear on the screen, leave one frame around the entire page. You can select and delete an unnecessary frame, and then define the document area again.<\/p>\n IJ Scan Utility can automatically correct slight document skew and detect text orientation. However, handwritten documents, pages containing little text, unusual fonts, or patterned backgrounds may be rotated incorrectly. In this case, Canon recommends checking the result before saving and rotating it manually.<\/p>\n After scanning, rotate the image manually in the scan results window if automatic orientation detection did not work.<\/p>\n IJ Scan Utility saves documents to the folder specified in the Save in<\/strong> field. You can change this folder in the Settings (Document Scan)<\/strong> window.<\/p>\n If scanning finishes but the file cannot be found, first check the selected folder.<\/p>\n Files may be saved in:<\/p>\n If the current folder is unavailable, create a new local folder and select it in IJ Scan Utility.<\/p>\n Users of the MG2450 have reported error 9,244,4<\/strong>, in which scanning was completed but the result was not saved. The problem was related to the program\u2019s access to the destination folder.<\/p>\n Complete the following steps in order:<\/p>\n Do not save the test file in a system or inaccessible folder<\/strong><\/p>\n For testing, do not select the Windows or Program Files folders, the root of the system drive, a network folder, a disconnected external drive, or another user\u2019s folder. Start by using the standard Pictures\\Scans<\/strong> folder.<\/p>\n<\/div>\n If the new folder also does not accept files, check whether the current Windows account can write data to it.<\/p>\nProblems this guide can help resolve<\/h2>\n
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Why IJ Scan Utility scans a document incorrectly<\/h2>\n
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Method 1. Configure correct scanning for an A4 or Letter document<\/h2>\n
Step 1. Position the document correctly on the platen glass<\/h3>\n
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Step 2. Open IJ Scan Utility<\/h3>\n
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Step 3. Check the selected device<\/h3>\n
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Step 4. Open the document scanning settings<\/h3>\n
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Step 5. Specify the document type and size<\/h3>\n
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Step 6. Configure saving<\/h3>\n
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Step 7. Perform the scan<\/h3>\n
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Method 2. Fix a situation where one page is divided into several images<\/h2>\n
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Method 3. Fix cropped edges or large white margins using ScanGear<\/h2>\n
Step 1. Start ScanGear<\/h3>\n
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Step 2. Obtain a preview image<\/h3>\n
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Step 3. Adjust the scanning frame<\/h3>\n
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Step 4. Perform the scan<\/h3>\n
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Method 4. Fix a rotated or skewed page<\/h2>\n
Enable skew correction<\/h3>\n
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Configure automatic rotation<\/h3>\n
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Method 5. Change the folder where scanned files are saved<\/h2>\n
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Method 6. Create a new folder for scans<\/h2>\n
Step 1. Create a folder<\/h3>\n
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Scans<\/pre>\n
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Step 2. Select the new folder in IJ Scan Utility<\/h3>\n
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Step 3. Check whether the file is saved<\/h3>\n
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Method 7. Fix error 9,244,4 or an access permission message<\/h2>\n
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Method 8. Check folder permissions<\/h2>\n
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