{"id":78559,"date":"2026-07-18T09:00:23","date_gmt":"2026-07-18T06:00:23","guid":{"rendered":"https:\/\/drivernew.com\/?p=78559"},"modified":"2026-07-18T09:00:23","modified_gmt":"2026-07-18T06:00:23","slug":"canon-ts9540-ts9550-and-ts9551c-ij-printer-assistant-tool-is-missing-or-will-not-start","status":"publish","type":"post","link":"https:\/\/drivernew.com\/?p=78559","title":{"rendered":"Canon TS9540, TS9550, and TS9551C: IJ Printer Assistant Tool Is Missing or Will Not Start"},"content":{"rendered":"<p><strong>Canon IJ Printer Assistant Tool<\/strong> is used to maintain the printer from Windows. It allows you to print a nozzle check pattern, clean and align the print head, clean the rollers, and change advanced device settings.<\/p>\n<p>Sometimes the application is missing from the Start menu, does not open, cannot detect the printer, or displays a message stating that communication with the device cannot be established. This often happens when Windows installs a standard Microsoft driver instead of the complete Canon driver.<\/p>\n<p>This guide applies to the following models:<\/p>\n<ul>\n<li>Canon PIXMA TS9540;<\/li>\n<li>Canon PIXMA TS9540A;<\/li>\n<li>Canon PIXMA TS9541C;<\/li>\n<li>Canon PIXMA TS9550;<\/li>\n<li>Canon PIXMA TS9550A;<\/li>\n<li>Canon PIXMA TS9551C;<\/li>\n<li>Canon PIXMA TS9551CA.<\/li>\n<\/ul>\n<p>All the models listed above belong to the Canon TS9500 series and use the same <strong>Canon TS9500 Series MP Drivers Ver. 1.06<\/strong> package.<\/p>\n<div style=\"background-color: #fffbf0; border-left: 5px solid #ff9800; padding: 20px; margin: 25px 0; border-radius: 4px; box-shadow: 0 1px 3px rgba(0,0,0,0.05);\">\n<p style=\"margin-top: 0;\"><strong>IJ Printer Assistant Tool is installed together with the Canon driver<\/strong><\/p>\n<p style=\"margin-bottom: 0;\">If the application is missing, first check the installed driver. The presence of the printer in the Windows <strong>Printers &amp; scanners<\/strong> section does not mean that the complete Canon package is installed.<\/p>\n<\/div>\n<h2>What IJ Printer Assistant Tool Is Used For<\/h2>\n<p>The application allows you to perform the following operations:<\/p>\n<ul>\n<li>print a nozzle check pattern;<\/li>\n<li>start standard print head cleaning;<\/li>\n<li>perform deep cleaning;<\/li>\n<li>align the print head;<\/li>\n<li>clean the paper feed rollers;<\/li>\n<li>perform bottom plate cleaning;<\/li>\n<li>check and change automatic power on and power off settings;<\/li>\n<li>enable or disable Quiet Mode;<\/li>\n<li>change the ink drying wait time;<\/li>\n<li>enable Prevent Paper Abrasion;<\/li>\n<li>enable manual print head alignment;<\/li>\n<li>change certain printer operation settings.<\/li>\n<\/ul>\n<p>IJ Printer Assistant Tool is not used for scanning. Scanning is performed with a separate application called <strong>IJ Scan Utility<\/strong>.<\/p>\n<h2>Do Not Confuse the Canon Applications<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 20px 0;\">\n<thead>\n<tr>\n<th style=\"border: 1px solid #ccc; padding: 10px; text-align: left;\">Application<\/th>\n<th style=\"border: 1px solid #ccc; padding: 10px; text-align: left;\">Purpose<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 10px;\"><strong>IJ Printer Assistant Tool<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 10px;\">Printer maintenance and changing printer settings<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 10px;\"><strong>IJ Scan Utility<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 10px;\">Scanning documents and photos<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 10px;\"><strong>IJ Network Scanner Selector EX2<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 10px;\">Selecting a network scanner<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 10px;\"><strong>Wi-Fi Connection Assistant<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 10px;\">Diagnosing and changing the network connection<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 10px;\"><strong>Canon IJ Status Monitor<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 10px;\">Displaying printer status, errors, print jobs, and ink levels<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Method 1: Find the Application in the Start Menu<\/h2>\n<h3>Windows 11<\/h3>\n<ol>\n<li>Open the <strong>Start<\/strong> menu.<\/li>\n<li>Click <strong>All<\/strong> or <strong>All apps<\/strong>.<\/li>\n<li>Find the <strong>Canon Utilities<\/strong> folder.<\/li>\n<li>Open it.<\/li>\n<li>Start <strong>IJ Printer Assistant Tool<\/strong>.<\/li>\n<\/ol>\n<p>You can also use search:<\/p>\n<ol>\n<li>Open the <strong>Start<\/strong> menu.<\/li>\n<li>Enter:\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">IJ Printer Assistant Tool<\/pre>\n<\/li>\n<li>Select the application in the search results.<\/li>\n<\/ol>\n<h3>Windows 10<\/h3>\n<ol>\n<li>Open the <strong>Start<\/strong> menu.<\/li>\n<li>Scroll through the application list to the <strong>Canon Utilities<\/strong> folder.<\/li>\n<li>Open the folder.<\/li>\n<li>Click <strong>IJ Printer Assistant Tool<\/strong>.<\/li>\n<\/ol>\n<p>If the Canon Utilities folder contains IJ Scan Utility but not IJ Printer Assistant Tool, only the scanning component or an incomplete software package may be installed.<\/p>\n<h2>Method 2: Open the Utility Through the Driver Settings<\/h2>\n<p>This is the most reliable way to check whether the Canon driver is installed.<\/p>\n<ol>\n<li>Press <strong>Windows + R<\/strong>.<\/li>\n<li>Enter:\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">control printers<\/pre>\n<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<li>Find <strong>Canon TS9500 series<\/strong>.<\/li>\n<li>Right-click the printer.<\/li>\n<\/ol>\n<p>In Windows 11, you may need to click <strong>Show more options<\/strong>.<\/p>\n<ol start=\"6\">\n<li>Select <strong>Printing preferences<\/strong>.<\/li>\n<li>Open the <strong>Maintenance<\/strong> tab.<\/li>\n<li>Click <strong>Maintenance and Preferences<\/strong>.<\/li>\n<\/ol>\n<p>Canon IJ Printer Assistant Tool should then start.<\/p>\n<div style=\"background-color: #fffbf0; border-left: 5px solid #ff9800; padding: 20px; margin: 25px 0; border-radius: 4px; box-shadow: 0 1px 3px rgba(0,0,0,0.05);\">\n<p style=\"margin-top: 0;\"><strong>Open \u201cPrinting preferences,\u201d not only \u201cPrinter properties\u201d<\/strong><\/p>\n<p style=\"margin-bottom: 0;\">The <strong>Printer properties<\/strong> window contains Windows system tabs such as <strong>General<\/strong>, <strong>Sharing<\/strong>, <strong>Ports<\/strong>, and <strong>Advanced<\/strong>. Canon-specific settings are more conveniently opened through <strong>Printing preferences<\/strong>.<\/p>\n<\/div>\n<h2>Method 3: Open It Through Windows 11 Settings<\/h2>\n<ol>\n<li>Open <strong>Start \u2192 Settings<\/strong>.<\/li>\n<li>Go to <strong>Bluetooth &amp; devices<\/strong>.<\/li>\n<li>Select <strong>Printers &amp; scanners<\/strong>.<\/li>\n<li>Open <strong>Canon TS9500 series<\/strong>.<\/li>\n<li>Select <strong>Printing preferences<\/strong>.<\/li>\n<li>Open the <strong>Maintenance<\/strong> tab.<\/li>\n<li>Click <strong>Maintenance and Preferences<\/strong>.<\/li>\n<\/ol>\n<p>If Windows opens a simplified window without Canon tabs, check the installed driver.<\/p>\n<h2>Method 4: Open It Through Windows 10 Settings<\/h2>\n<ol>\n<li>Open <strong>Start \u2192 Settings<\/strong>.<\/li>\n<li>Go to <strong>Devices<\/strong>.<\/li>\n<li>Select <strong>Printers &amp; scanners<\/strong>.<\/li>\n<li>Click <strong>Canon TS9500 series<\/strong>.<\/li>\n<li>Select <strong>Manage<\/strong>.<\/li>\n<li>Click <strong>Printing preferences<\/strong>.<\/li>\n<li>Open the <strong>Maintenance<\/strong> tab.<\/li>\n<li>Select <strong>Maintenance and Preferences<\/strong>.<\/li>\n<\/ol>\n<h2>If the \u201cMaintenance\u201d Tab Is Missing<\/h2>\n<p>A missing Maintenance tab usually means that Windows is using a standard driver instead of the complete Canon driver.<\/p>\n<p>A simplified window may display only the following tabs or settings:<\/p>\n<ul>\n<li>Layout;<\/li>\n<li>Paper\/Quality;<\/li>\n<li>Orientation;<\/li>\n<li>Color or black-and-white printing;<\/li>\n<li>Advanced.<\/li>\n<\/ul>\n<p>The following Canon-specific options will be missing:<\/p>\n<ul>\n<li>Quick Setup;<\/li>\n<li>Main;<\/li>\n<li>Page Setup;<\/li>\n<li>Maintenance;<\/li>\n<li>Canon IJ Status Monitor;<\/li>\n<li>advanced Canon settings.<\/li>\n<\/ul>\n<h2>Check the Name of the Installed Driver<\/h2>\n<ol>\n<li>Press <strong>Windows + R<\/strong>.<\/li>\n<li>Enter:\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">control printers<\/pre>\n<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<li>Right-click Canon TS9500 series.<\/li>\n<li>Select <strong>Printer properties<\/strong>.<\/li>\n<li>Open the <strong>Advanced<\/strong> tab.<\/li>\n<li>Check the name in the <strong>Driver<\/strong> field.<\/li>\n<\/ol>\n<p>The Canon driver should have a name associated with:<\/p>\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">Canon TS9500 series<\/pre>\n<p>Signs that a standard Windows driver is being used include:<\/p>\n<ul>\n<li>Microsoft IPP Class Driver;<\/li>\n<li>Microsoft enhanced Point and Print compatibility driver;<\/li>\n<li>a WSD driver;<\/li>\n<li>a generic IPP driver;<\/li>\n<li>another name that does not contain Canon TS9500 series.<\/li>\n<\/ul>\n<p>A standard driver may provide basic printing, but Canon-specific maintenance features will be unavailable.<\/p>\n<h2>Why Windows Installs a Standard Driver<\/h2>\n<p>This may happen in the following situations:<\/p>\n<ul>\n<li>the printer was added with <strong>Add device<\/strong> before MP Drivers was installed;<\/li>\n<li>Windows automatically detected the printer through IPP or WSD;<\/li>\n<li>the Canon package installation was interrupted;<\/li>\n<li>a Windows update replaced the Canon driver;<\/li>\n<li>the printer was connected via USB before the installer was started;<\/li>\n<li>only the scanner driver was installed;<\/li>\n<li>an old or damaged printer copy remains in Windows;<\/li>\n<li>antivirus software blocked some installation components.<\/li>\n<\/ul>\n<h2>Method 5: Check Whether MP Drivers Is Installed<\/h2>\n<ol>\n<li>Press <strong>Windows + R<\/strong>.<\/li>\n<li>Enter:\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">appwiz.cpl<\/pre>\n<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<li>Find the following entry in the list:\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">Canon TS9500 series MP Drivers<\/pre>\n<\/li>\n<\/ol>\n<p>If this entry is missing, the complete package is not installed.<\/p>\n<p>If the entry is present but IJ Printer Assistant Tool is missing or does not start, the installation may be damaged. In this case, uninstall the package and install it again.<\/p>\n<h2>Method 6: Check the Printer Selected Inside the Application<\/h2>\n<p>IJ Printer Assistant Tool may be installed but may open without the required device.<\/p>\n<ol>\n<li>Start IJ Printer Assistant Tool.<\/li>\n<li>Click <strong>Select Printer&#8230;<\/strong>.<\/li>\n<li>Open the drop-down list.<\/li>\n<li>Select <strong>Canon TS9500 series<\/strong>.<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<\/ol>\n<p>If several printer copies are installed on the computer, select the one that successfully prints a test page.<\/p>\n<p>Old copies may have names such as:<\/p>\n<ul>\n<li>Canon TS9500 series Copy 1;<\/li>\n<li>Canon TS9500 series (Copy 1);<\/li>\n<li>Canon TS9500 series WS;<\/li>\n<li>Canon TS9500 series Network;<\/li>\n<li>Canon TS9500 series marked as \u201cOffline.\u201d<\/li>\n<\/ul>\n<h2>If the Printer List Is Empty<\/h2>\n<p>Check:<\/p>\n<ol>\n<li>whether the printer is turned on;<\/li>\n<li>whether the Home screen has appeared;<\/li>\n<li>whether a support code is displayed;<\/li>\n<li>whether printing from Windows works;<\/li>\n<li>whether the Canon driver is installed;<\/li>\n<li>whether the USB cable is connected;<\/li>\n<li>whether the computer and printer are connected to the same network.<\/li>\n<\/ol>\n<p>If the printer was added only through a standard IPP driver, IJ Printer Assistant Tool may not associate that entry with the Canon driver.<\/p>\n<h2>If the Application Displays a Communication Error<\/h2>\n<p>Possible messages include:<\/p>\n<ul>\n<li>Cannot communicate with printer;<\/li>\n<li>Printer is not responding;<\/li>\n<li>Failed to acquire printer information;<\/li>\n<li>A communication error has occurred;<\/li>\n<li>Printer is not connected;<\/li>\n<li>Printer is offline.<\/li>\n<\/ul>\n<h2>Method 7: Check the USB Connection<\/h2>\n<ol>\n<li>Turn on the printer.<\/li>\n<li>Disconnect the USB cable from the computer.<\/li>\n<li>Wait 10\u201315 seconds.<\/li>\n<li>Connect the cable directly to a USB port on the computer.<\/li>\n<li>Do not use a USB hub, docking station, or extension cable.<\/li>\n<li>Wait for Windows to detect the device.<\/li>\n<li>Start IJ Printer Assistant Tool again.<\/li>\n<\/ol>\n<p>If the error persists:<\/p>\n<ul>\n<li>connect the cable to another USB port;<\/li>\n<li>try another working USB Type-B cable;<\/li>\n<li>restart the computer;<\/li>\n<li>check the printer in Device Manager.<\/li>\n<\/ul>\n<h2>Method 8: Enable Bidirectional Support<\/h2>\n<p>Bidirectional communication must be enabled in the port properties so that Windows can receive printer status information.<\/p>\n<ol>\n<li>Press <strong>Windows + R<\/strong>.<\/li>\n<li>Enter:\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">control printers<\/pre>\n<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<li>Right-click Canon TS9500 series.<\/li>\n<li>Select <strong>Printer properties<\/strong>.<\/li>\n<li>Open the <strong>Ports<\/strong> tab.<\/li>\n<li>Select <strong>Enable bidirectional support<\/strong>.<\/li>\n<li>Click <strong>Apply<\/strong>.<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<li>Open IJ Printer Assistant Tool again.<\/li>\n<\/ol>\n<p>The checkbox name may vary slightly depending on the Windows version.<\/p>\n<h2>Method 9: Check the Selected Port<\/h2>\n<ol>\n<li>Open <strong>Printer properties<\/strong>.<\/li>\n<li>Go to the <strong>Ports<\/strong> tab.<\/li>\n<\/ol>\n<p>For a USB connection, one of the following ports is normally used:<\/p>\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">USB001\r\nUSB002\r\nUSB003<\/pre>\n<p>For a network connection, one of the following may be used:<\/p>\n<ul>\n<li>a Canon network port;<\/li>\n<li>Standard TCP\/IP Port;<\/li>\n<li>a WSD port.<\/li>\n<\/ul>\n<p><strong>Canon TS9500 series<\/strong> should be shown next to the selected port.<\/p>\n<p>If a port for another printer or an old network entry is selected, IJ Printer Assistant Tool may be unable to communicate with the device.<\/p>\n<h2>Method 10: Check the Network Connection<\/h2>\n<p>When using Wi-Fi or Ethernet:<\/p>\n<ol>\n<li>Check the network icon on the printer\u2019s touchscreen.<\/li>\n<li>Make sure the computer is connected to the same local network.<\/li>\n<li>Disable the VPN.<\/li>\n<li>Do not use the router\u2019s guest network.<\/li>\n<li>Restart the printer.<\/li>\n<li>Restart the router.<\/li>\n<li>Wait for the network connection to be restored.<\/li>\n<li>Print a test page.<\/li>\n<li>Open IJ Printer Assistant Tool.<\/li>\n<\/ol>\n<p>If printing works but IJ Printer Assistant Tool cannot detect the device, check the Canon driver and network port.<\/p>\n<h2>Repair the Network Connection with Wi-Fi Connection Assistant<\/h2>\n<ol>\n<li>Open the <strong>Start<\/strong> menu.<\/li>\n<li>Go to <strong>Canon Utilities<\/strong>.<\/li>\n<li>Start <strong>Wi-Fi Connection Assistant<\/strong>.<\/li>\n<li>If a <strong>User Account Control<\/strong> prompt appears, click <strong>Yes<\/strong>.<\/li>\n<li>Select <strong>Diagnose and Repair<\/strong>.<\/li>\n<li>Follow the application\u2019s instructions.<\/li>\n<li>Allow the application to repair the port if prompted.<\/li>\n<li>Close the application.<\/li>\n<li>Start IJ Printer Assistant Tool again.<\/li>\n<\/ol>\n<h2>If the Maintenance Buttons Are Unavailable<\/h2>\n<p>Some buttons may be grayed out if:<\/p>\n<ul>\n<li>the printer is turned off;<\/li>\n<li>the device is displaying a support code;<\/li>\n<li>the printer is printing;<\/li>\n<li>a cover is open;<\/li>\n<li>cleaning or alignment is in progress;<\/li>\n<li>there is no communication with the device;<\/li>\n<li>the wrong printer copy is selected;<\/li>\n<li>a standard Windows driver is being used;<\/li>\n<li>another computer is maintaining the network printer.<\/li>\n<\/ul>\n<p>Perform the following steps:<\/p>\n<ol>\n<li>Close the print queue.<\/li>\n<li>Wait for all jobs to finish.<\/li>\n<li>Check the touchscreen.<\/li>\n<li>Close all printer covers.<\/li>\n<li>Turn the device off and on again.<\/li>\n<li>Select the correct printer in IJ Printer Assistant Tool.<\/li>\n<li>Repeat the operation.<\/li>\n<\/ol>\n<h2>If IJ Printer Assistant Tool Does Not Open<\/h2>\n<p>The application may not respond, may close immediately, or may display a system error.<\/p>\n<h3>Restart the Computer<\/h3>\n<ol>\n<li>Close all Canon applications.<\/li>\n<li>Save all open documents.<\/li>\n<li>Restart Windows.<\/li>\n<li>Turn on the printer.<\/li>\n<li>Wait for the Home screen to appear.<\/li>\n<li>Start IJ Printer Assistant Tool.<\/li>\n<\/ol>\n<h3>Run as Administrator<\/h3>\n<ol>\n<li>Open <strong>Start \u2192 All apps \u2192 Canon Utilities<\/strong>.<\/li>\n<li>Right-click IJ Printer Assistant Tool.<\/li>\n<li>Select <strong>More \u2192 Run as administrator<\/strong>.<\/li>\n<li>When prompted, click <strong>Yes<\/strong>.<\/li>\n<\/ol>\n<h3>Check the Antivirus Software<\/h3>\n<p>If the problem appeared immediately after security software was installed:<\/p>\n<ol>\n<li>Open the antivirus blocking history.<\/li>\n<li>Check whether any Canon applications were blocked.<\/li>\n<li>Restore a safe file if the antivirus mistakenly quarantined it.<\/li>\n<li>Add official Canon applications to the allowed list.<\/li>\n<li>Start the utility again.<\/li>\n<\/ol>\n<p>Do not download a replacement for a blocked file from third-party websites.<\/p>\n<h2>If the Application Disappeared After a Windows Update<\/h2>\n<p>A Windows update may have replaced the Canon printer entry with a standard IPP driver or damaged the application registration.<\/p>\n<ol>\n<li>Check the printer list.<\/li>\n<li>Determine whether a new Canon TS9500 series copy appeared.<\/li>\n<li>Check the driver name on the <strong>Advanced<\/strong> tab.<\/li>\n<li>Check for MP Drivers in <strong>Programs and Features<\/strong>.<\/li>\n<li>Restart the computer.<\/li>\n<li>If the Canon tab does not return, reinstall MP Drivers.<\/li>\n<\/ol>\n<h2>Completely Reinstall MP Drivers<\/h2>\n<p>This is the main method for restoring a missing IJ Printer Assistant Tool.<\/p>\n<h3>Step 1: Download the Complete Package<\/h3>\n<p><a href=\"https:\/\/gdlp01.c-wss.com\/gds\/6\/0100009646\/08\/md__-win-ts9500-1_06-ea34_2.exe\" target=\"_blank\" rel=\"noopener\"><strong>Download Canon TS9500 Series MP Drivers Ver. 1.06<\/strong><\/a><\/p>\n<p>File name:<\/p>\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">md__-win-ts9500-1_06-ea34_2.exe<\/pre>\n<p>Do not start the installation immediately. First, remove the damaged package.<\/p>\n<h3>Step 2: Disconnect the USB Cable<\/h3>\n<p>For a USB connection:<\/p>\n<ol>\n<li>Turn off the printer.<\/li>\n<li>Disconnect the USB cable from the computer.<\/li>\n<li>Do not reconnect it until the new installer displays a prompt.<\/li>\n<\/ol>\n<p>For a network connection, you do not need to remove the Wi-Fi settings from the printer.<\/p>\n<h3>Step 3: Uninstall MP Drivers<\/h3>\n<ol>\n<li>Close IJ Scan Utility, IJ Printer Assistant Tool, and other Canon applications.<\/li>\n<li>Press <strong>Windows + R<\/strong>.<\/li>\n<li>Enter:\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">appwiz.cpl<\/pre>\n<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<li>Select <strong>Canon TS9500 series MP Drivers<\/strong>.<\/li>\n<li>Click <strong>Uninstall<\/strong> or <strong>Uninstall\/Change<\/strong>.<\/li>\n<li>Confirm the removal.<\/li>\n<li>Wait for the process to finish.<\/li>\n<\/ol>\n<h3>Step 4: Remove Old Printer Entries<\/h3>\n<p>Leave the printer\u2019s own network settings unchanged, but remove damaged entries from Windows.<\/p>\n<ol>\n<li>Open <strong>Settings \u2192 Printers &amp; scanners<\/strong>.<\/li>\n<li>Select Canon TS9500 series.<\/li>\n<li>Click <strong>Remove<\/strong> or <strong>Remove device<\/strong>.<\/li>\n<li>Remove non-working copies marked Copy, WS, or Copy 1.<\/li>\n<li>Restart the computer.<\/li>\n<\/ol>\n<h3>Step 5: Start the Installer<\/h3>\n<ol>\n<li>Open the <strong>Downloads<\/strong> folder.<\/li>\n<li>Right-click the <strong>md__-win-ts9500-1_06-ea34_2.exe<\/strong> file.<\/li>\n<li>Select <strong>Run as administrator<\/strong>. In Windows 11, you may first need to select <strong>Show more options<\/strong>.<\/li>\n<li>In the <strong>User Account Control<\/strong> window, click <strong>Yes<\/strong>.<\/li>\n<li>Wait while the files are extracted.<\/li>\n<li>Accept the license agreement.<\/li>\n<li>Select the connection method you use.<\/li>\n<\/ol>\n<h3>Step 6: Complete the USB Installation<\/h3>\n<ol>\n<li>Do not connect the cable in advance.<\/li>\n<li>Wait for the window asking you to connect the printer.<\/li>\n<li>Connect the USB cable directly to the computer.<\/li>\n<li>Turn on the printer.<\/li>\n<li>Wait for the device to be detected.<\/li>\n<li>Complete the installation.<\/li>\n<\/ol>\n<h3>Step 7: Complete the Network Installation<\/h3>\n<ol>\n<li>Turn on the printer.<\/li>\n<li>Connect the computer to the same network.<\/li>\n<li>Select a Wi-Fi or wired network connection.<\/li>\n<li>Wait while the installer searches for devices.<\/li>\n<li>Select Canon TS9500 series.<\/li>\n<li>Allow Canon applications through the firewall.<\/li>\n<li>Complete the installation.<\/li>\n<\/ol>\n<h3>Step 8: Check the Result<\/h3>\n<ol>\n<li>Restart the computer.<\/li>\n<li>Turn on the printer.<\/li>\n<li>Open <strong>Start \u2192 All apps \u2192 Canon Utilities<\/strong>.<\/li>\n<li>Check whether <strong>IJ Printer Assistant Tool<\/strong> is present.<\/li>\n<li>Start the application.<\/li>\n<li>Select Canon TS9500 series.<\/li>\n<li>Open the printing preferences and check the <strong>Maintenance<\/strong> tab.<\/li>\n<\/ol>\n<h2>If MP Drivers Cannot Be Uninstalled<\/h2>\n<ol>\n<li>Restart the computer.<\/li>\n<li>Do not start any Canon applications.<\/li>\n<li>Open <strong>Programs and Features<\/strong> again.<\/li>\n<li>Start the uninstallation as an administrator.<\/li>\n<\/ol>\n<p>If the entry is missing but the damaged driver remains:<\/p>\n<ol>\n<li>Press <strong>Windows + R<\/strong>.<\/li>\n<li>Enter:\n<pre style=\"background: #f4f4f4; border: 1px solid #ddd; padding: 12px; white-space: pre-wrap; overflow-x: auto;\">printui \/s \/t2<\/pre>\n<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<li>Open the <strong>Drivers<\/strong> tab.<\/li>\n<li>Select the Canon TS9500 series driver.<\/li>\n<li>Click <strong>Remove<\/strong>.<\/li>\n<li>Select the option to remove the driver and driver package.<\/li>\n<li>Confirm the action.<\/li>\n<li>Restart the computer.<\/li>\n<\/ol>\n<div style=\"background-color: #fffbf0; border-left: 5px solid #ff9800; padding: 20px; margin: 25px 0; border-radius: 4px; box-shadow: 0 1px 3px rgba(0,0,0,0.05);\">\n<p style=\"margin-top: 0;\"><strong>Do not remove drivers for other printers<\/strong><\/p>\n<p style=\"margin-bottom: 0;\">In the Print Server Properties window, select only Canon TS9500 series. Removing another driver package will disable the corresponding printer.<\/p>\n<\/div>\n<h2>Maintenance Without IJ Printer Assistant Tool<\/h2>\n<p>Most basic maintenance procedures can be performed directly from the printer\u2019s touchscreen.<\/p>\n<ol>\n<li>Turn on the printer.<\/li>\n<li>On the Home screen, select <strong>Setup<\/strong>.<\/li>\n<li>Tap <strong>Maintenance<\/strong>.<\/li>\n<\/ol>\n<p>The following options are available in this section:<\/p>\n<ul>\n<li>Print nozzle check pattern;<\/li>\n<li>Cleaning;<\/li>\n<li>Deep cleaning;<\/li>\n<li>Print head alignment;<\/li>\n<li>Roller cleaning;<\/li>\n<li>Bottom plate cleaning.<\/li>\n<\/ul>\n<p>Therefore, the absence of the utility in Windows does not prevent maintenance of the printer itself.<\/p>\n<h2>How to Print a Nozzle Check Pattern Without a Computer<\/h2>\n<ol>\n<li>Load A4 or Letter-sized plain paper in the cassette.<\/li>\n<li>On the Home screen, select <strong>Setup<\/strong>.<\/li>\n<li>Tap <strong>Maintenance<\/strong>.<\/li>\n<li>Select <strong>Print nozzle check pattern<\/strong>.<\/li>\n<li>Confirm printing.<\/li>\n<li>Evaluate the printed pattern.<\/li>\n<\/ol>\n<h2>How to Perform Cleaning Without a Computer<\/h2>\n<ol>\n<li>On the Home screen, select <strong>Setup<\/strong>.<\/li>\n<li>Open <strong>Maintenance<\/strong>.<\/li>\n<li>Select <strong>Cleaning<\/strong>.<\/li>\n<li>Confirm that you want to start the procedure.<\/li>\n<li>Wait for it to finish.<\/li>\n<li>Print a new nozzle check pattern.<\/li>\n<\/ol>\n<p>If the first cleaning does not help, you can repeat it once. After two standard cleaning cycles, perform one deep cleaning cycle.<\/p>\n<div style=\"background-color: #fffbf0; border-left: 5px solid #ff9800; padding: 20px; margin: 25px 0; border-radius: 4px; box-shadow: 0 1px 3px rgba(0,0,0,0.05);\">\n<p style=\"margin-top: 0;\"><strong>Do not perform many cleaning cycles in succession<\/strong><\/p>\n<p style=\"margin-bottom: 0;\">Cleaning consumes ink. Deep cleaning should be performed only after two standard cleaning cycles and only if gaps are visible in the nozzle check pattern.<\/p>\n<\/div>\n<h2>If the Application Starts but Selects an Old Printer<\/h2>\n<ol>\n<li>Click <strong>Select Printer&#8230;<\/strong>.<\/li>\n<li>Check the available entries one by one.<\/li>\n<li>Select the entry that successfully prints a test page.<\/li>\n<li>Close the application.<\/li>\n<li>Remove old printer copies from Windows.<\/li>\n<li>Set the working entry as the default printer.<\/li>\n<\/ol>\n<h2>If the Utility Works Only over USB<\/h2>\n<p>This means that the application and driver are installed, but the network port or device detection is not working correctly.<\/p>\n<ol>\n<li>Check the printer\u2019s IP address.<\/li>\n<li>Start Wi-Fi Connection Assistant.<\/li>\n<li>Run network diagnostics.<\/li>\n<li>Repair the network port.<\/li>\n<li>Check Windows Firewall.<\/li>\n<li>Disable the VPN.<\/li>\n<li>Select the network printer again in IJ Printer Assistant Tool.<\/li>\n<\/ol>\n<p>Do not remove the printer\u2019s Wi-Fi settings if printing from a phone and other computers works.<\/p>\n<h2>If the Utility Works but Does Not Display the Ink Level<\/h2>\n<p>Check:<\/p>\n<ul>\n<li>whether the printer is turned on;<\/li>\n<li>whether bidirectional support is enabled;<\/li>\n<li>whether the correct port is selected;<\/li>\n<li>whether the Canon driver is being used;<\/li>\n<li>whether Canon IJ Status Monitor is blocked;<\/li>\n<li>whether an old device copy is selected.<\/li>\n<\/ul>\n<p>The ink level can also be checked on the printer\u2019s touchscreen.<\/p>\n<h2>Windows 11 ARM Computers<\/h2>\n<div style=\"background-color: #fffbf0; border-left: 5px solid #ff9800; padding: 20px; margin: 25px 0; border-radius: 4px; box-shadow: 0 1px 3px rgba(0,0,0,0.05);\">\n<p style=\"margin-top: 0;\"><strong>Important information for laptops with Snapdragon processors<\/strong><\/p>\n<p>The Canon TS9500 Series MP Drivers Ver. 1.06 package does not contain a separate ARM64 driver. The Canon installer and IJ Printer Assistant Tool may not install on Windows 11 ARM.<\/p>\n<p style=\"margin-bottom: 0;\">In this case, perform maintenance from the printer\u2019s touchscreen. For printing, add the printer as a network device using the standard Windows tools if this is supported by the system.<\/p>\n<\/div>\n<h2>When You Do Not Need to Reinstall the Application<\/h2>\n<p>Reinstallation is not required if:<\/p>\n<ul>\n<li>IJ Printer Assistant Tool opens through the <strong>Maintenance<\/strong> tab;<\/li>\n<li>the application is missing only as a separate shortcut in the Start menu;<\/li>\n<li>the main maintenance functions work;<\/li>\n<li>the problem occurs only with one network port;<\/li>\n<li>the wrong printer copy is selected.<\/li>\n<\/ul>\n<p>In these cases, first check the selected device, port, and network connection.<\/p>\n<h2>When a Complete Reinstallation of MP Drivers Is Required<\/h2>\n<p>Reinstall the package if:<\/p>\n<ul>\n<li>IJ Printer Assistant Tool is missing from Canon Utilities;<\/li>\n<li>the <strong>Maintenance<\/strong> tab is missing;<\/li>\n<li>Microsoft IPP Class Driver is being used;<\/li>\n<li>the <strong>Maintenance and Preferences<\/strong> button is missing;<\/li>\n<li>the application closes immediately;<\/li>\n<li>the application cannot detect the printer after the connection has been checked;<\/li>\n<li>the installation was interrupted;<\/li>\n<li>the problem appeared after a major Windows update;<\/li>\n<li>several damaged copies of the device are present on the computer.<\/li>\n<\/ul>\n<h2>When the Problem Is Not Related to IJ Printer Assistant Tool<\/h2>\n<p>The utility will not resolve:<\/p>\n<ul>\n<li>a physical paper jam;<\/li>\n<li>damaged paper feed rollers;<\/li>\n<li>a faulty USB cable;<\/li>\n<li>a damaged USB port;<\/li>\n<li>an empty ink tank;<\/li>\n<li>mechanical damage to the print head;<\/li>\n<li>a scanning error related to IJ Scan Utility;<\/li>\n<li>the lack of ARM64 support in an old driver package.<\/li>\n<\/ul>\n<h2>Quick Troubleshooting Procedure<\/h2>\n<ol>\n<li>Find IJ Printer Assistant Tool in the Canon Utilities folder.<\/li>\n<li>Try opening the application through the driver\u2019s <strong>Maintenance<\/strong> tab.<\/li>\n<li>Check the driver name on the <strong>Advanced<\/strong> tab.<\/li>\n<li>Make sure Microsoft IPP Class Driver is not being used.<\/li>\n<li>Check for Canon TS9500 series MP Drivers in the installed applications list.<\/li>\n<li>Select the correct printer inside the utility.<\/li>\n<li>Check the USB or network connection.<\/li>\n<li>Enable bidirectional support.<\/li>\n<li>Check the selected port.<\/li>\n<li>Restart the printer and computer.<\/li>\n<li>Run the application as an administrator.<\/li>\n<li>If necessary, uninstall MP Drivers.<\/li>\n<li>Restart Windows.<\/li>\n<li>Install MP Drivers Ver. 1.06 again.<\/li>\n<li>For a USB installation, connect the cable only after the installer displays a prompt.<\/li>\n<li>Until the application is restored, perform maintenance from the printer\u2019s screen.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Canon IJ Printer Assistant Tool is used to maintain the printer from Windows. It allows you to print a nozzle check pattern, clean and align the print head, clean the rollers, and change advanced device settings. Sometimes the application is&hellip;<\/p>\n<p class=\"more-link-p\"><a class=\"more-link\" href=\"https:\/\/drivernew.com\/?p=78559\">Read more &rarr;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[27],"tags":[],"class_list":["post-78559","post","type-post","status-publish","format-standard","hentry","category-canon"],"modified_by":"DriverNew","_links":{"self":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=78559"}],"version-history":[{"count":1,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78559\/revisions"}],"predecessor-version":[{"id":78560,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78559\/revisions\/78560"}],"wp:attachment":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=78559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=78559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=78559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}