When scanning documents through the automatic document feeder on a Canon TS9500 Series printer, only the first page may be saved. In some cases, each page is created as a separate PDF or JPEG file, scanning stops partway through, or the application uses the scanner glass instead of the automatic document feeder.<\/p>\n
This guide applies to the following models:<\/p>\n
In Windows, scanning is performed with IJ Scan Utility<\/strong>, which is included in the Canon TS9500 Series MP Drivers package.<\/p>\n The main setting for creating one multipage file<\/strong><\/p>\n In IJ Scan Utility, open Settings \u2192 Document Scan<\/strong>, and for Data Format<\/strong>, select:<\/p>\n If you select the standard PDF<\/strong> format, the application may save each page as a separate file.<\/p>\n<\/div>\n The most common causes are:<\/p>\n Prepare the originals correctly before configuring the application.<\/p>\n The guides should lightly touch the paper. If they press too tightly against the stack, the documents may feed at an angle or stop.<\/p>\n Do not mix different types of originals<\/strong><\/p>\n For one scanning job through the ADF, use sheets of the same size and approximately the same weight. Photos, receipts, damaged originals, and very thin documents should be scanned one at a time on the scanner glass.<\/p>\n<\/div>\n If the application is missing, go to the section about reinstalling MP Drivers.<\/p>\n The following device should be displayed at the top of IJ Scan Utility:<\/p>\n For a network connection, the name may include:<\/p>\n If a different scanner is selected:<\/p>\n For Select Source<\/strong>, select:<\/p>\n Some versions of the application may use the following option:<\/p>\n In this case, make sure the ADF is selected rather than only the platen.<\/p>\n For standard text documents, you can use:<\/p>\n For a large document archive, you can select a resolution of 200 dpi. The file size will be smaller, and scanning will be faster.<\/p>\n Use 600 dpi only when it is actually necessary. A multipage color document scanned at this resolution may occupy a large amount of space and take a long time to transfer over the network.<\/p>\n In the save settings area, find Data Format<\/strong>.<\/p>\n Select:<\/p>\n Do not select:<\/p>\n For PDF Compression<\/strong>, select:<\/p>\n The High<\/strong> setting reduces the PDF file size, but small text and images may lose some quality.<\/p>\n After the last sheet exits, it may take some time before the completed file appears. IJ Scan Utility combines the pages and creates the PDF.<\/p>\n Check the settings in the following order:<\/p>\n If the first page is saved but the remaining sheets are not picked up, check:<\/p>\n The cause is usually the standard PDF format.<\/p>\n The standard PDF<\/strong> option saves pages separately. PDF (Multiple Pages)<\/strong> combines them into one document.<\/p>\n The Photo<\/strong> button is primarily intended for saving photographs in an image format.<\/p>\n Check the source:<\/p>\n Also remove all originals from the scanner glass. An object on the platen may cause the wrong source to be selected in automatic mode.<\/p>\n The Auto<\/strong> button automatically determines the original type and save method. This is convenient for one simple document, but for a multipage PDF, it is better to use the Document<\/strong> button with predefined settings.<\/p>\n For predictable results:<\/p>\n Check the printer\u2019s touchscreen. Possible causes include:<\/p>\n If a large stack feeds unreliably, divide the document into several sections and then combine the resulting files with IJ PDF Editor.<\/p>\n If a document is jammed:<\/p>\n After an interruption, the completed PDF may not contain all pages. Check the document before saving it, or combine the separate sections with PDF Editor.<\/p>\n Network scanning is usually slower than scanning over USB.<\/p>\n During network scanning, another computer should not use the same scanner at the same time.<\/p>\n If the printer is connected through Wi-Fi or Ethernet, IJ Scan Utility receives the selected device through IJ Network Scanner Selector EX2.<\/p>\n If the printer is not displayed:<\/p>\n Some applications work with ScanGear but do not support continuous scanning of multiple sheets through the ADF.<\/p>\n To test this:<\/p>\n If all pages scan successfully in IJ Scan Utility, the printer and driver are working correctly. The limitation is related to the third-party application.<\/p>\n If the pages were saved as separate files, you do not necessarily need to scan them again.<\/p>\n IJ PDF Editor can create or edit a document containing up to 100 pages at a time.<\/p>\n IJ PDF Editor allows you to open a previously created document and add new pages to it.<\/p>\n Editing may be unavailable for some PDF files created in other applications. IJ PDF Editor is primarily intended for files created with Canon software.<\/p>\n If the installed version of IJ Scan Utility does not provide automatic duplex ADF scanning, scan the document in two stages.<\/p>\n Before scanning a large two-sided document, check the page order using two sheets.<\/p>\n The file size depends on the number of pages, color mode, resolution, and compression level.<\/p>\n To reduce the file size:<\/p>\n With high compression, small text and images may look worse. Check the result using several pages first.<\/p>\n By default, scanned documents are often saved in the Documents<\/strong> folder. If a date subfolder is enabled, a folder with a name similar to the following will be created inside it:<\/p>\n Check the following possible causes:<\/p>\n Open exactly:<\/p>\n If the required format is still unavailable, reinstall MP Drivers.<\/p>\n Reinstallation is recommended if:<\/p>\nPDF (Multiple Pages)<\/pre>\n
Why the Pages Are Not Combined into One PDF<\/h2>\n
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Method 1: Load Documents Correctly in the ADF<\/h2>\n
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Method 2: Configure Scanning into One Multipage PDF<\/h2>\n
Step 1: Start IJ Scan Utility<\/h3>\n
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Step 2: Select the Correct Scanner<\/h3>\n
Canon TS9500 series<\/pre>\n
Network<\/pre>\n
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Step 3: Open the Document Scan Settings<\/h3>\n
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Step 4: Select the ADF<\/h3>\n
Document (ADF Simplex)<\/pre>\n
Document (ADF\/Platen)<\/pre>\n
Step 5: Configure the Image Settings<\/h3>\n
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Step 6: Select a Single-File Format<\/h3>\n
PDF (Multiple Pages)<\/pre>\n
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Step 7: Configure Compression<\/h3>\n
Standard<\/pre>\n
Step 8: Select the Save Folder<\/h3>\n
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Step 9: Start Scanning<\/h3>\n
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If Only the First Page Is Saved<\/h2>\n
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If Each Page Is Saved as a Separate PDF File<\/h2>\n
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If Pages Are Saved as JPEG Files<\/h2>\n
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If IJ Scan Utility Scans from the Platen<\/h2>\n
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Do Not Use the \u201cAuto\u201d Button for a Complex Job<\/h2>\n
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If Scanning Stops Partway Through<\/h2>\n
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Check the Paper<\/h3>\n
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Support Codes 2801, 2802, and 2803<\/h2>\n
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If Scanning over Wi-Fi Is Interrupted<\/h2>\n
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Check IJ Network Scanner Selector EX2<\/h2>\n
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If Scanning Through a Third-Party Application Stops After the First Page<\/h2>\n
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How to Combine Pages That Have Already Been Scanned<\/h2>\n
Using IJ PDF Editor<\/h3>\n
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How to Add New Pages to an Existing PDF<\/h2>\n
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How to Scan a Two-Sided Document<\/h2>\n
Step 1: Scan the Front Sides<\/h3>\n
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Step 2: Scan the Back Sides<\/h3>\n
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Step 3: Assemble the Pages<\/h3>\n
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page 1 \u2014 front\r\npage 1 \u2014 back\r\npage 2 \u2014 front\r\npage 2 \u2014 back<\/pre>\n<\/li>\n
If the Completed PDF Is Too Large<\/h2>\n
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If the PDF Does Not Appear in the Expected Folder<\/h2>\n
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2026_07_17<\/pre>\n
If \u201cPDF (Multiple Pages)\u201d Is Missing<\/h2>\n
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Settings \u2192 Document Scan<\/pre>\n
Reinstall MP Drivers and IJ Scan Utility<\/h2>\n
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