A Canon TS9500 Series printer may print black text faintly, with white streaks or missing sections, or may not print black at all. Sometimes photos print normally, but standard text is barely visible. In other cases, text prints correctly, but black areas in photos have an incorrect tint.<\/p>\n
This guide applies to the following models:<\/p>\n
All the models listed above belong to the Canon TS9500 series and use the same procedures for checking the nozzles, cleaning the print head, and replacing ink tanks.<\/p>\n
Do not perform many cleaning cycles in succession<\/strong><\/p>\n Standard cleaning and deep cleaning consume ink. First, print a nozzle check pattern. Standard cleaning can be performed twice. If that does not help, perform one deep cleaning.<\/p>\n Do not rinse the print head with water, alcohol, or cleaning fluid. Do not wipe the ink tank ports.<\/p>\n<\/div>\n The printer uses two types of black ink:<\/p>\n The printer automatically selects the appropriate black ink according to the paper type and driver settings. The user cannot manually substitute BK ink for PGBK ink.<\/p>\n This means that different situations are possible:<\/p>\n If the printer reports that an ink tank is empty, replace it. Cleaning the print head will not help if the ink tank is empty.<\/p>\n If an ink level is shown as low, you can print a nozzle check pattern first. However, it is better to install a new ink tank before performing deep cleaning because deep cleaning consumes more ink.<\/p>\n The problem may appear after an ink tank is replaced if it is not installed securely or if the protective tape was not removed completely.<\/p>\n If the ink tank was installed recently:<\/p>\n Do not remove all the ink tanks at the same time<\/strong><\/p>\n If you need to check several ink tanks, remove and reinstall them one at a time. Do not leave the printer without ink tanks for an extended period.<\/p>\n<\/div>\n The pattern shows which nozzles are not working correctly. Print it before cleaning and after each cleaning procedure.<\/p>\n To print the pattern, the paper must be loaded in the cassette. If paper is loaded only in the rear tray, the pattern may not print.<\/p>\n Do not turn off the printer or open the cover while the pattern is being printed.<\/p>\n Inspect the printed black and color sections.<\/p>\n Cleaning is not required if:<\/p>\n Cleaning is required if:<\/p>\n If the pattern prints correctly but a specific document prints poorly, the problem is probably related to the application or driver settings. Go to the If the Nozzle Check Pattern Is Normal<\/strong> section.<\/p>\n Perform cleaning only if the nozzle check pattern contains missing sections or white streaks.<\/p>\n Standard cleaning takes approximately one minute. During this time:<\/p>\n After cleaning, the printer will prompt you to print another pattern:<\/p>\n Perform standard cleaning a second time:<\/p>\n If gaps remain after two standard cleaning cycles, do not continue repeating standard cleaning. Proceed to deep cleaning.<\/p>\n Deep cleaning consumes a large amount of ink<\/strong><\/p>\n Perform it only after two standard cleaning cycles. Before starting, make sure there is enough ink remaining in the tanks.<\/p>\n<\/div>\n Deep cleaning takes approximately one or two minutes. Do not perform any other operations on the printer.<\/p>\n Do not perform several deep cleaning cycles in succession.<\/p>\n If there is no improvement after the second deep cleaning performed 24 hours later, check the ink tank and contact a service center.<\/p>\n It is recommended that you replace the ink tank if:<\/p>\n After replacement, print a nozzle check pattern. If gaps remain, perform one standard cleaning cycle.<\/p>\n If the nozzle check pattern looks correct, the print head and ink supply are probably working properly. Check the print settings.<\/p>\n For standard office documents, select:<\/p>\n If photo paper is selected while printing on plain paper, the printer may use a different black ink tank and a different ink application method.<\/p>\n High-quality mode prints more slowly and uses more ink, but text and lines may appear sharper.<\/p>\n In the application used for printing, disable settings such as:<\/p>\n This test helps determine whether the problem is related to the printer or to Windows.<\/p>\n If the copy is also faint or has no black ink, the problem is related to the ink tank, nozzles, or print head.<\/p>\n If the copy prints normally but documents from the computer print poorly, check the driver, application, and paper settings.<\/p>\n If the problem occurs only in one application, check its:<\/p>\n Reinstallation may help if:<\/p>\nWhy the Printer Has Two Black Ink Tanks<\/h2>\n
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Method 1: Check the Ink Levels<\/h2>\n
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Method 2: Check the Installation of the Ink Tanks<\/h2>\n
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Method 3: Print a Nozzle Check Pattern<\/h2>\n
Step 1: Load Paper<\/h3>\n
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Step 2: Start the Nozzle Check<\/h3>\n
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How to Evaluate the Nozzle Check Pattern<\/h2>\n
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Method 4: Perform Standard Print Head Cleaning<\/h2>\n
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If the First Cleaning Did Not Help<\/h2>\n
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Method 5: Perform Deep Cleaning<\/h2>\n
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If Deep Cleaning Did Not Help<\/h2>\n
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Method 6: Replace the Black Ink Tank<\/h2>\n
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How to Replace an Ink Tank<\/h3>\n
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If the Nozzle Check Pattern Is Normal but Text Prints Faintly<\/h2>\n
Check the Paper Type<\/h3>\n
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Plain Paper<\/pre>\n
Increase the Print Quality<\/h3>\n
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Check Ink-Saving Mode<\/h3>\n
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Test Printing Without a Computer<\/h2>\n
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Test Printing from Another Application<\/h2>\n
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Reinstall the Canon Driver<\/h2>\n