Some modern Windows 11 laptops do not use a standard Intel or AMD processor, but an ARM processor instead. For example, these may include certain Microsoft Surface, Samsung Galaxy Book, ASUS, Lenovo, HP, and other Snapdragon-based devices.<\/p>\n
On such a laptop, a regular Xerox driver for Windows 11 x64 may not install or may work incorrectly. This problem is especially common when a Xerox printer or MFP is connected via USB cable.<\/p>\n
The good news is that Xerox has released special drivers for Windows 11 ARM64. Therefore, in many cases, the problem can be solved by installing Xerox Global Print Driver ARM64<\/strong>.<\/p>\n Windows 11 on an ARM laptop is different from Windows 11 on a regular computer with an Intel or AMD processor. A regular Windows x64 driver is not always suitable for Windows 11 ARM64.<\/p>\n If the manufacturer\u2019s website lists Windows 11 64-bit<\/strong>, this does not always mean Windows 11 ARM support. An ARM laptop needs a driver that supports the ARM64<\/strong> architecture.<\/p>\n For Xerox printers and MFPs, the main working options are:<\/p>\n The problem may be related to Windows 11 ARM if you see one or more of the following signs:<\/p>\n First, make sure that you really have Windows 11 ARM.<\/p>\n If this line shows ARM64<\/strong>, you have Windows 11 on an ARM processor. In this case, a regular x64 driver may not work.<\/p>\n If this line shows x64<\/strong>, the problem is not related to ARM. In that case, check the usual causes: cable, USB port, network, printer IP address, print queue, and whether the correct driver is selected.<\/p>\n Different solutions are listed below. You do not have to perform all of them.<\/p>\n If the printer is connected via USB, start with Method 1<\/strong>. If the Xerox device is connected to a network or Wi-Fi, use Method 2<\/strong>. If the Xerox driver did not work or you only need basic printing, try Method 3<\/strong>. If the problem is related to scanning, see the section about the MFP and scanner.<\/p>\n Try this method first if the Xerox printer or MFP is connected to the ARM laptop with a USB cable.<\/p>\n Xerox Global Print Driver ARM64 supports Windows 11 ARM64 and can be used to install supported Xerox devices through a USB port. This is an important difference between Xerox and many other manufacturers that do not provide a separate ARM64 driver.<\/p>\n Official driver download page:<\/p>\n Download Xerox Global Print Driver for Windows 11 ARM64<\/a><\/p>\n Two main driver options are available on this page:<\/p>\n A newer driver version may appear on the Xerox website over time. This is normal. The main thing is to select the Windows 11 ARM64<\/strong> platform, not regular Windows 11 x64.<\/p>\n If you do not know which option to choose, try PCL6<\/strong> first. This is a common option for regular office and home printing.<\/p>\n You can try PostScript<\/strong> if PCL6 does not work correctly, if PDF files are distorted, if documents print with errors, or if your organization normally uses a PostScript driver.<\/p>\n Xerox Global Print Driver ARM64 is downloaded as a ZIP archive. Such an archive may not contain a regular setup.exe<\/strong> installation file that the user can run by double-clicking.<\/p>\n This is normal. This type of driver is installed manually through an INF<\/strong> file.<\/p>\n For manual installation, use the following INF files:<\/p>\n Do not select ntprint.inf<\/strong> and do not manually run service EXE files from the driver folder. For manual installation through Windows, you need the Xerox INF file.<\/p>\n Sometimes the USB001<\/strong> port or a similar USB port does not appear immediately. In this case:<\/p>\n If the USB port appears, repeat the installation through Have Disk<\/strong> and select the Xerox INF file.<\/p>\n If the test page does not print, try the following:<\/p>\n This method is suitable if the Xerox printer or MFP is connected to a router, Wi-Fi, or an office network.<\/p>\n For network installation, you need to know the printer\u2019s IP address. The IP address usually looks similar to this: 192.168.1.25<\/strong> or 192.168.0.40<\/strong>.<\/p>\n You can find the IP address:<\/p>\n If printing by IP address does not work, check that the laptop and printer are on the same network. Also make sure that the IP address is entered correctly.<\/p>\n If Xerox Global Print Driver ARM64 did not work, you can try the built-in Windows driver \u2014 Microsoft IPP Class Driver<\/strong>.<\/p>\n This method does not require downloading a Xerox driver. It is especially useful for modern Xerox network printers and MFPs that support IPP or Mopria.<\/p>\n If your version of Windows does not have the IPP Device<\/strong> option, try the regular search through the Add device<\/strong> button. If the printer supports IPP or Mopria, Windows may install it automatically.<\/p>\n After installation, print a test page.<\/p>\n Mopria is a printing and scanning standard that does not require installing old manufacturer drivers. For Windows 11 ARM, this is one of the important compatibility options.<\/p>\n You can check support on the official Mopria website:<\/p>\n Open the Mopria Certified Products list<\/a><\/p>\n If the model is not found, this does not always mean that printing is impossible. However, the likelihood of problems is higher, especially if the device is old and requires only a classic driver.<\/p>\n Usually, no. You do not need to look for Mopria for Windows as a separate driver.<\/p>\n On Windows 11 ARM, a compatible printer is added through Printers & scanners<\/strong>, and Windows uses its built-in printing tools.<\/p>\n If you found the Mopria app for Android while searching, you do not need it for a Windows laptop. It is intended for Android phones and tablets.<\/p>\n Xerox Print and Scan Experience<\/strong> is a Xerox app from Microsoft Store. It supports ARM64 on Windows 11 22H2 and later.<\/p>\n The app can add additional printing and scanning features for compatible Xerox devices. It is especially useful if the printer is installed through IPP or Universal Print, but the standard Windows features are not enough.<\/p>\n Xerox app page:<\/p>\n Open the Xerox Print and Scan Experience page<\/a><\/p>\n App page in Microsoft Store:<\/p>\nWhy the Problem Occurs<\/h2>\n
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How to Tell That the Problem Is Related to Windows 11 ARM<\/h2>\n
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Before You Start, Check the System Type<\/h2>\n
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Important: You Do Not Need to Try All Methods in a Row<\/h2>\n
Method 1. Install Xerox Global Print Driver ARM64 for a USB Connection<\/h2>\n
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Which Driver to Choose: PCL6 or PostScript<\/h3>\n
Important: The Driver Is Installed Manually Through an INF File<\/h3>\n
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How to Download and Extract the Driver<\/h3>\n
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How to Install Xerox via USB<\/h3>\n
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If the USB Port Does Not Appear in the List<\/h3>\n
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If the Test Page Does Not Print<\/h3>\n
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Method 2. Install Xerox Global Print Driver ARM64 for a Network Printer<\/h2>\n
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How to Install the Xerox Driver by IP Address<\/h3>\n
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Method 3. Add Xerox Through Microsoft IPP Class Driver<\/h2>\n
How to Add an IPP Printer<\/h3>\n
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Method 4. Check Mopria Support<\/h2>\n
How to Check a Xerox Model<\/h3>\n
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Do You Need to Install Mopria on Windows?<\/h3>\n
Method 5. Install Xerox Print and Scan Experience<\/h2>\n