Some modern Windows 11 laptops do not use a standard Intel or AMD processor, but an ARM processor instead. For example, these may include certain Microsoft Surface, Samsung Galaxy Book, ASUS, Lenovo, HP, and other Snapdragon-based devices.<\/p>\n
On such a laptop, a Ricoh, Savin, Lanier, infotec, or Gestetner printer or MFP may not install with a regular driver. The installer may not start, Windows may report that the driver is incompatible, the printer may not print, or only basic functions may work.<\/p>\n
This article explains in simple terms why this problem occurs and which solutions you can try.<\/p>\n
This guide is suitable for many printers and MFPs from the following brands:<\/p>\n
These brands often use a common Ricoh driver and software base. However, exact compatibility should always be checked for the specific device model. In different countries, the same device may be sold under different names.<\/p>\n
Windows 11 on an ARM laptop is different from Windows 11 on a regular x64 computer. Therefore, a driver that works with regular Windows 11 64-bit is not always suitable for Windows 11 on ARM.<\/p>\n
If the manufacturer\u2019s website lists Windows 11 64-bit<\/strong>, this usually means the Windows version for Intel and AMD processors, not Windows on ARM.<\/p>\n Regular Ricoh printer drivers are not designed for Windows on ARM. Therefore, on an ARM laptop, you usually need to use another connection method:<\/p>\n The problem may be related to Windows 11 ARM if you see one or more of the following signs:<\/p>\n First, you need to check whether you really have Windows 11 ARM.<\/p>\n If this line shows ARM64<\/strong>, you have Windows 11 on an ARM processor. In this case, a regular Windows x64 driver may not work.<\/p>\n If this line shows x64<\/strong>, the problem is not related to ARM. In that case, check the usual causes: cable, network, printer IP address, print queue, print service, and whether the correct driver is selected.<\/p>\n Different solutions are listed below. You do not have to perform all of them.<\/p>\n If the printer can be connected to the network, start with Method 1 and Method 2. If Windows does not find the printer automatically, use Method 3. If printing already works but some settings are missing, go to Method 5. If the problem is only with the scanner, go directly to Method 8.<\/p>\n For Windows 11 ARM, it is better to use a network connection instead of an old USB driver.<\/p>\n You can connect the device in one of the following ways:<\/p>\n It is important that the ARM laptop and the printer are on the same network. For example, the laptop is connected to the router\u2019s Wi-Fi network, and the printer is connected to the same router by cable.<\/p>\n If the printer is currently connected only via USB, connect it to the network if possible. For many Ricoh, Savin, Lanier, infotec, and Gestetner devices, this is the easiest way to get printing working on Windows 11 ARM.<\/p>\n After connecting the printer to the network, add it in the standard way through Windows 11.<\/p>\n After adding the printer, open any document and try printing one page.<\/p>\n If printing works, you do not need to install the old Ricoh driver manually. On an ARM laptop, doing so may only create additional problems.<\/p>\n If Windows did not find the printer automatically, try adding it by IP address.<\/p>\n You can find the IP address:<\/p>\n The IP address usually looks similar to this: 192.168.1.25<\/strong> or 192.168.0.40<\/strong>.<\/p>\n If Windows offers to use a built-in driver, agree. For Windows 11 ARM, this is usually better than trying to install an old x64 driver.<\/p>\n After installation, print a test page.<\/p>\n Mopria is a printing and scanning standard that does not require installing old manufacturer drivers. For Windows 11 ARM, this is one of the most important compatibility options.<\/p>\n You can check support on the official Mopria website:<\/p>\n Open the Mopria Certified Products list<\/a><\/p>\n If the model is not found, this does not always mean that printing is impossible. However, the likelihood of problems is higher. This is especially true for older models that require only the classic Ricoh, Savin, or Lanier driver.<\/p>\n Usually, no. You do not need to look for Mopria for Windows as a separate driver.<\/p>\n On Windows 11 ARM, a compatible printer is added through Printers & scanners<\/strong>, and Windows uses its built-in printing tools.<\/p>\n If you found the Mopria app for Android while searching, you do not need it for a Windows laptop. It is intended for Android phones and tablets.<\/p>\n If the printer has already been added to Windows and basic printing works, but additional Ricoh settings are missing, try installing RICOH Print Support Application<\/strong>.<\/p>\n This is an official Ricoh app for modern printing. It supports Windows on ARM and can add advanced print settings for compatible models.<\/p>\n Official application page:<\/p>\n RICOH Print Support Application<\/a><\/p>\n Application page in Microsoft Store:<\/p>\n\n
How to Understand That the Problem Is Related to Windows 11 ARM<\/h2>\n
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Before You Start, Check the System Type<\/h2>\n
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Important: You Do Not Need to Try All Methods in a Row<\/h2>\n
Method 1. Connect the Printer or MFP to the Same Network as the Laptop<\/h2>\n
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Method 2. Add the Printer Through Windows Settings<\/h2>\n
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Method 3. Add the Printer Manually by IP Address<\/h2>\n
How to Find the Printer\u2019s IP Address<\/h3>\n
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How to Add a Printer by IP Address<\/h3>\n
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Method 4. Check Mopria Support<\/h2>\n
How to Check the Model<\/h3>\n
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Do You Need to Install Mopria on Windows?<\/h3>\n
Method 5. Install RICOH Print Support Application<\/h2>\n