{"id":78145,"date":"2026-06-10T17:37:28","date_gmt":"2026-06-10T14:37:28","guid":{"rendered":"https:\/\/drivernew.com\/?p=78145"},"modified":"2026-06-10T17:37:28","modified_gmt":"2026-06-10T14:37:28","slug":"why-a-pantum-printer-doesnt-work-on-an-arm-windows-11-laptop-and-how-to-fix-it","status":"publish","type":"post","link":"https:\/\/drivernew.com\/?p=78145","title":{"rendered":"Why a Pantum Printer Doesn&#8217;t Work on an ARM Windows 11 Laptop and How to Fix It"},"content":{"rendered":"<p>New lightweight and powerful laptops based on ARM processors (for example, with Qualcomm Snapdragon X Elite or Snapdragon X Plus chips) run on a special version of the operating system called <strong>Windows 11 ARM<\/strong>.<\/p>\n<p>Many owners of such laptops encounter the following issue: when trying to install the driver for a Pantum printer or MFP, the official setup program throws an error, freezes, or fails to detect the device.<\/p>\n<p>In this article, we will explain in simple terms why this happens and provide step-by-step instructions on how to make your Pantum hardware print and scan.<\/p>\n<hr \/>\n<h2>How to Check the Processor Type on Your Laptop<\/h2>\n<p>If you do not know what type of processor is installed in your device, follow these steps:<\/p>\n<ol>\n<li>Right-click the <strong>Start<\/strong> button in the bottom corner of the screen and select <strong>System<\/strong>.<\/li>\n<li>In the opened window, look for the <strong>Processor<\/strong> or <strong>System type<\/strong> line.<\/li>\n<li>If it says <strong>ARM64<\/strong> or mentions the <strong>Snapdragon<\/strong> (Qualcomm) brand, your laptop belongs to the new type, and you need to use the instructions from this article.<\/li>\n<\/ol>\n<hr \/>\n<h2>The Main Cause of the Problem: Architecture Conflict<\/h2>\n<p>An ARM processor is installed inside your laptop, which is designed differently than classic Intel or AMD processors (x86\/x64 architecture).<\/p>\n<ul>\n<li><strong>Regular apps (browsers, messengers, games):<\/strong> Windows 11 ARM can automatically translate their code on the fly using the built-in Prism emulator. Therefore, they work without issues.<\/li>\n<li><strong>Device drivers:<\/strong> A driver is a deep system component. Windows prohibits emulating drivers for security and stability reasons. A driver must be written strictly for the ARM64 architecture.<\/li>\n<\/ul>\n<p><strong>The core of the Pantum issue:<\/strong> Currently, Pantum releases installers only for standard processors (x86\/x64). The brand does not have native drivers for Windows 11 ARM. Because of this, the classic installation method via a USB cable using the official <code>.exe<\/code> file will not work.<\/p>\n<hr \/>\n<h2>Method 1. Connecting Print via Wi-Fi or Network (Most Reliable)<\/h2>\n<p>If your Pantum model name includes the letters <strong>W<\/strong> (Wi-Fi) or <strong>NW<\/strong> (Network + Wi-Fi), you can do without the official driver. Windows 11 ARM can print to network devices using the universal built-in <strong>Microsoft PCL6 Class Driver<\/strong> or <strong>Mopria Print Device<\/strong>.<\/p>\n<h3>Step 1. Connect the printer to the router<\/h3>\n<p>The printer and the laptop must be connected to the same home or office network.<\/p>\n<ul>\n<li>If the printer has a screen, set up the connection to your Wi-Fi via the printer menu.<\/li>\n<li>If there is no screen, temporarily connect the printer to the router using a network cable (Ethernet).<\/li>\n<\/ul>\n<h3>Step 2. Find out the printer&#8217;s network IP address<\/h3>\n<p>Every device on the network is assigned its own address (for example, <code>192.168.1.15<\/code>).<\/p>\n<ul>\n<li>Press the <strong>Menu\/Copy<\/strong> button on the MFP, find the <strong>Information Report<\/strong> item, and print the <strong>Configuration Report<\/strong>.<\/li>\n<li>Find the <strong>IP Address<\/strong> line on the printed sheet and write down these numbers.<\/li>\n<\/ul>\n<h3>Step 3. Add the printer in Windows 11<\/h3>\n<ol>\n<li>Open laptop <strong>Settings<\/strong> (press the <code>Win + I<\/code> key combination).<\/li>\n<li>Go to the <strong>Bluetooth &amp; devices<\/strong> \u2192 <strong>Printers &amp; scanners<\/strong> section.<\/li>\n<li>Click the <strong>Add device<\/strong> button.<\/li>\n<li>Wait for 10\u201315 seconds. The link <strong>&#8220;The printer that I want isn&#8217;t listed&#8221;<\/strong> will appear. Click the <strong>Add manually<\/strong> button next to it.<\/li>\n<li>Select the <strong>&#8220;Add a printer using an IP address or hostname&#8221;<\/strong> option and click <strong>Next<\/strong>.<\/li>\n<li>In the &#8220;Hostname or IP address&#8221; line, enter the numbers you wrote down in Step 2, then click <strong>Next<\/strong>.<\/li>\n<li>The system will detect the printer. If Windows prompts you to choose a driver, select <strong>Microsoft PCL6 Class Driver<\/strong> or <strong>Mopria Print Device<\/strong>.<\/li>\n<\/ol>\n<hr \/>\n<h2>Method 2. Manual Print Installation via USB<\/h2>\n<p>If you have a basic printer model (connects only via USB cable) or lack a Wi-Fi connection, the standard installer will not run. You can try to &#8220;force&#8221; the system to accept the driver files directly.<\/p>\n<h3>Step 1. Extract the driver files<\/h3>\n<ol>\n<li>Download the official driver for your model from the Pantum website. This will be a file with a <code>.exe<\/code> extension.<\/li>\n<li>Do not double-click to run it. Download and install the free <strong>7-Zip<\/strong> (or WinRAR) archiver program.<\/li>\n<li>Right-click the downloaded Pantum driver file, select <strong>7-Zip<\/strong> \u2192 <strong>Extract to&#8230;<\/strong>. You will get a regular folder with files.<\/li>\n<\/ol>\n<h3>Step 2. Installation via Device Manager<\/h3>\n<ol>\n<li>Connect the printer to the laptop via a USB cable and plug the printer into a power outlet.<\/li>\n<li>Right-click the <strong>Start<\/strong> button at the bottom of the screen and select <strong>Device Manager<\/strong>.<\/li>\n<li>In the device list, find the item with a yellow exclamation mark (it is usually located in the <strong>Other devices<\/strong> section and named after your printer).<\/li>\n<li>Right-click it and select <strong>Update driver<\/strong>.<\/li>\n<li>Choose the <strong>&#8220;Browse my computer for drivers&#8221;<\/strong> option.<\/li>\n<li>Click the <strong>Browse<\/strong> button and specify the folder where you extracted the driver in Step 1, then click <strong>Next<\/strong>.<\/li>\n<\/ol>\n<p><em>Note: This method enables the print function only.<\/em><\/p>\n<hr \/>\n<h2>How to Set Up Scanning on Windows 11 ARM (Free Methods)<\/h2>\n<p>Since the standard Windows scanning service (TWAIN\/WIA) cannot function without an official ARM64 driver, regular scanning software will not detect a Pantum MFP. Popular third-party applications like VueScan are also useless in this case, as they do not support Pantum hardware in their device database.<\/p>\n<p>Nonetheless, you can start scanning completely free of charge using the built-in network functions of the device.<\/p>\n<h3>Option A. Scanning via Any Web Browser (Web Scanning)<\/h3>\n<p>Most network-enabled Pantum MFPs (with Wi-Fi or Ethernet support) have their own internal management website. You can scan documents directly through it.<\/p>\n<ol>\n<li>Make sure that the MFP and the laptop are connected to the same router.<\/li>\n<li>Open any browser on your laptop (Edge, Chrome, etc.).<\/li>\n<li>Enter your MFP&#8217;s IP address into the address bar (how to find it is described in Method 1, Step 2) and press <strong>Enter<\/strong>.<\/li>\n<li>On the opened Pantum management page, find the <strong>Scanning<\/strong> (or <strong>Web Scan<\/strong>) tab.<\/li>\n<li>Place a document on the MFP glass and click the <strong>Scan<\/strong> button directly on the browser screen. The finished image will open in a new tab, and you can save it to your laptop as a regular picture or a PDF file.<\/li>\n<\/ol>\n<h3>Option B. Autonomous Scanning (Without a Computer)<\/h3>\n<p>If your MFP is connected to a network, it can send documents bypassing the laptop&#8217;s operating system entirely.<\/p>\n<ul>\n<li><strong>To a network folder (SMB):<\/strong> Create a shared network folder on your laptop and grand access to it. In the printer&#8217;s web interface, specify the path to this folder once. After that, you can walk up to the MFP, press the <strong>&#8220;Scan \u2192 to network folder&#8221;<\/strong> button on its panel, and the finished files will appear on your laptop on their own.<\/li>\n<li><strong>To a USB flash drive:<\/strong> If your Pantum modification features a USB port on the front or rear panel for flash drives, simply insert a storage device there. Select the <strong>&#8220;Scan to USB&#8221;<\/strong> item on the MFP screen. Once the job is done, transfer the flash drive to your laptop.<\/li>\n<\/ul>\n<h3>Option C. Using a Smartphone as an Intermediate Link<\/h3>\n<p>Since mobile operating systems have no compatibility issues, official Pantum applications run perfectly there.<\/p>\n<ol>\n<li>Install the free <strong>Pantum APP<\/strong> on your phone (from Google Play or the App Store).<\/li>\n<li>Connect your phone to the same Wi-Fi network as the MFP.<\/li>\n<li>Place a document in the MFP, open the app on your phone, and start scanning.<\/li>\n<li>Save the received file to any cloud storage (Google Drive, OneDrive) or send it to yourself via a messenger. The file will instantly become accessible on your ARM laptop.<\/li>\n<\/ol>\n<hr \/>\n<h2>A Guide for Future Purchases<\/h2>\n<p>If you are only planning to buy a printer or MFP for your Windows 11 ARM laptop, pay attention to the following characteristics in the product description:<\/p>\n<ul>\n<li><strong>Look for the &#8220;Mopria Certified&#8221; label:<\/strong> This means the device is guaranteed to work on any operating system (including Windows ARM, Android, and macOS) without installing any proprietary manufacturer drivers at all.<\/li>\n<li><strong>Choose network models:<\/strong> The presence of an Ethernet port (network wire) or a Wi-Fi module almost always resolves compatibility issues with ARM processors due to universal network printing protocols and built-in web interfaces.<\/li>\n<\/ul>\n<div class=\"social-share-buttons\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/drivernew.com\/?p=78145\" target=\"_blank\" rel=\"noopener\">Facebook<\/a><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/drivernew.com\/?p=78145&text=Why+a+Pantum+Printer+Doesn%E2%80%99t+Work+on+an+ARM+Windows+11+Laptop+and+How+to+Fix+It\" target=\"_blank\" rel=\"noopener\">Twitter<\/a><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/drivernew.com\/?p=78145&title=Why+a+Pantum+Printer+Doesn%E2%80%99t+Work+on+an+ARM+Windows+11+Laptop+and+How+to+Fix+It\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https:\/\/drivernew.com\/?p=78145&description=Why+a+Pantum+Printer+Doesn%E2%80%99t+Work+on+an+ARM+Windows+11+Laptop+and+How+to+Fix+It\" target=\"_blank\" rel=\"noopener\">Pinterest<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>New lightweight and powerful laptops based on ARM processors (for example, with Qualcomm Snapdragon X Elite or Snapdragon X Plus chips) run on a special version of the operating system called Windows 11 ARM. Many owners of such laptops encounter&hellip;<\/p>\n<p class=\"more-link-p\"><a class=\"more-link\" href=\"https:\/\/drivernew.com\/?p=78145\">Read more &rarr;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[27],"tags":[],"class_list":["post-78145","post","type-post","status-publish","format-standard","hentry","category-canon"],"modified_by":"DriverNew","_links":{"self":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=78145"}],"version-history":[{"count":1,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78145\/revisions"}],"predecessor-version":[{"id":78146,"href":"https:\/\/drivernew.com\/index.php?rest_route=\/wp\/v2\/posts\/78145\/revisions\/78146"}],"wp:attachment":[{"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=78145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=78145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/drivernew.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=78145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}