{"id":77827,"date":"2026-04-14T01:01:00","date_gmt":"2026-04-13T22:01:00","guid":{"rendered":"https:\/\/drivernew.com\/?p=77827"},"modified":"2026-04-14T22:36:19","modified_gmt":"2026-04-14T19:36:19","slug":"canon-mf461dw-mf463dw-mf465dw-scanning-to-a-shared-folder-does-not-work-the-file-is-not-saved","status":"publish","type":"post","link":"https:\/\/drivernew.com\/?p=77827","title":{"rendered":"Canon MF461dw \/ MF463dw \/ MF465dw: Scanning to a Shared Folder Does Not Work \u2014 The File Is Not Saved"},"content":{"rendered":"

Applies to models:<\/strong> Canon MF461dw, MF463dw, MF465dw.<\/p>\n

If the multifunction printer scans the document but the file is not saved to a shared folder on the computer, the problem is usually not with the scanner itself, but with folder access, destination settings, or network settings. In such cases, messages such as \u201cCannot access the file or folder. Wait a moment and try again, or check the settings from Remote UI.\u201d<\/strong> or error codes related to access to the shared folder often appear.<\/p>\n

How the problem usually appears<\/h2>\n
    \n
  • the multifunction printer scans, but the file does not appear in the shared folder;<\/li>\n
  • a message appears on the control panel saying the file or folder cannot be accessed;<\/li>\n
  • scanning to a computer through MF Scan Utility<\/strong> works, but saving to a network folder does not;<\/li>\n
  • the error appeared after a Windows update or after the password was changed on the computer.<\/li>\n<\/ul>\n

    Why this happens<\/h2>\n

    To save to a shared folder, it is not enough to specify only the path. The multifunction printer must be able to access the computer, the folder itself, and the sign-in credentials. If the password, computer name, IP address, folder permissions, or Windows security settings changed, scanning to a shared folder can stop working even though printing and other network functions of the multifunction printer still work normally.<\/p>\n

    Where to start<\/h2>\n
      \n
    1. Restart the multifunction printer.<\/li>\n
    2. Restart the computer that hosts the shared folder.<\/li>\n
    3. Then try sending the scan to the same folder again.<\/li>\n<\/ol>\n

      If the error remains, continue with the step-by-step checks below.<\/p>\n

      Step 1. Make sure you are using the correct scanning method<\/h2>\n

      To save to a shared folder, you need to use the file sending mode to a network storage location.<\/p>\n

        \n
      1. On the multifunction printer control panel, press [Scan]<\/strong> on the [Home]<\/strong> screen.<\/li>\n
      2. Press [File]<\/strong>.<\/li>\n
      3. On the [Specify Destination]<\/strong> tab, select the shared folder from the Address Book or choose the required destination.<\/li>\n
      4. Then set the required options on the [Send Settings]<\/strong> tab and start scanning.<\/li>\n<\/ol>\n

        If you try to send the scan using the wrong method, the file will not be saved to the shared folder.<\/p>\n

        Step 2. If the shared folder has never worked, check whether it was prepared at all<\/h2>\n

        For this Canon product line, the information for the shared folder must be registered in the machine\u2019s Address Book in advance. Canon explicitly states that file save locations such as shared folders cannot be fully registered from the control panel. This is done from a computer through Send Function Setting Tool<\/strong> or Remote UI<\/strong>.<\/p>\n

        If the folder has never worked before, start with the preparation:<\/p>\n

          \n
        1. Create a shared folder on the computer.<\/li>\n
        2. Open this address in a browser:
          \nhttp:\/\/IP-address-of-the-machine\/sendsupport_login.html<\/code><\/li>\n
        3. Open Send Function Setting Tool<\/strong>.<\/li>\n
        4. Select [Store to Shared Folder Settings]<\/strong>.<\/li>\n
        5. Enter the shared folder information:\n