{"id":77809,"date":"2026-04-14T00:32:56","date_gmt":"2026-04-13T21:32:56","guid":{"rendered":"https:\/\/drivernew.com\/?p=77809"},"modified":"2026-04-14T22:32:51","modified_gmt":"2026-04-14T19:32:51","slug":"canon-mf657cdw-mf655cdw-mf651cw-the-wrong-canon-package-is-installed-mf-scan-utility-cannot-see-the-scanner","status":"publish","type":"post","link":"https:\/\/drivernew.com\/?p=77809","title":{"rendered":"Canon MF657Cdw \/ MF655Cdw \/ MF651Cw: The Wrong Canon Package Is Installed \u2014 MF Scan Utility Cannot See the Scanner"},"content":{"rendered":"

Applies to models:<\/strong> Canon MF657Cdw, MF655Cdw, MF651Cw.<\/p>\n

If the multifunction printer can print but MF Scan Utility<\/strong> cannot detect the scanner, or if you see a message such as \u201cA scanner driver supporting this software is not installed\u201d<\/strong>, the problem is usually not a hardware fault. In most cases, the issue is that the wrong Canon package is installed on the computer. In practice, this usually means only the printer driver or an incomplete software set was installed, while the scanner driver and required utilities are missing.<\/p>\n

How the problem usually appears<\/h2>\n
    \n
  • the multifunction printer prints without errors;<\/li>\n
  • MF Scan Utility<\/strong> does not start scanning;<\/li>\n
  • a message appears saying the scanner driver is not installed or the scanner is not supported;<\/li>\n
  • the Start<\/strong> menu contains the Canon printer driver, but there is no proper set of scanning software.<\/li>\n<\/ul>\n

    Why this happens<\/h2>\n

    Canon does not use exactly the same components for printing and for scanning. The printer driver alone does not make scanning work. For this product line, Canon separately states that to use scanning you need to install the scanner driver and the required software in advance, and for a network connection you also need to register the machine in MF Network Scanner Selector<\/strong>.<\/p>\n

    In simple terms: if the computer can only print to the multifunction printer, that does not mean it is fully prepared for scanning.<\/p>\n

    Where to start<\/h2>\n
      \n
    1. Close MF Scan Utility<\/strong> if it is open.<\/li>\n
    2. Check how the machine is connected: by USB or over the network.<\/li>\n
    3. Open the Start<\/strong> menu and check whether MF Scan Utility<\/strong> is installed.<\/li>\n<\/ol>\n

      If the program is missing, that is already a strong sign of an incomplete installation.<\/p>\n

      Step 1. Check whether MF Scan Utility is installed<\/h2>\n
        \n
      1. Open the Start<\/strong> menu.<\/li>\n
      2. Find the Canon<\/strong> folder.<\/li>\n
      3. Check whether MF Scan Utility<\/strong> is listed there.<\/li>\n
      4. If the program is missing, the computer most likely has an incomplete Canon package installed.<\/li>\n<\/ol>\n

        For this Canon product line, scanning to a computer depends on MF Scan Utility<\/strong> and the scanner driver.<\/p>\n

        Step 2. Understand that the printer driver alone is not enough<\/h2>\n

        This is the key point. Very often, Windows automatically installs a printer driver, so the user sees that printing works. But scanning still does not work because the scanner driver is missing.<\/p>\n

          \n
        1. If the multifunction printer prints but does not scan, do not treat that as proof that the Canon software was installed correctly.<\/li>\n
        2. Check whether the full Canon package is installed, not just the printer driver.<\/li>\n<\/ol>\n

          Step 3. If the machine is connected over the network, check the scanner registration<\/h2>\n

          Canon explicitly states that in Windows, for a network connection, the machine must be registered in MF Network Scanner Selector<\/strong>. If this is not done, scanning may fail even when MF Scan Utility<\/strong> is installed.<\/p>\n

            \n
          1. Look in the Windows notification area next to the clock.<\/li>\n
          2. Find the Canon MF Network Scanner Selector<\/strong> icon.<\/li>\n
          3. Click it.<\/li>\n
          4. Find your machine in the list.<\/li>\n
          5. Select the check box next to it.<\/li>\n
          6. Click [OK]<\/strong>.<\/li>\n<\/ol>\n

            If the machine is connected by USB, this step is not needed.<\/p>\n

            Step 4. If the machine is connected by USB, do not look for network registration<\/h2>\n

            Canon separately notes that if the machine is connected to the computer by USB, installing the software is enough for scanning. Registration in MF Network Scanner Selector<\/strong> is required specifically for network use.<\/p>\n

            If you use a USB connection, the main focus should be on the full Canon driver and software package, not on network registration.<\/p>\n

            Step 5. Remove the current incomplete Canon installation<\/h2>\n

            If the computer currently has only the printer driver or a broken Canon installation, it is usually easier not to repair it piece by piece, but to reinstall Canon from scratch.<\/p>\n

              \n
            1. Open Windows Settings<\/strong>.<\/li>\n
            2. Go to Bluetooth & devices<\/strong> \u2192 Printers & scanners<\/strong>.<\/li>\n
            3. Remove the Canon device from the list.<\/li>\n
            4. Remove MF Scan Utility<\/strong> if it is installed but not working correctly.<\/li>\n
            5. Remove the Canon drivers for this multifunction printer.<\/li>\n
            6. Restart the computer.<\/li>\n<\/ol>\n

              Step 6. Download the full Canon package for this product line<\/h2>\n

              For a closely related model in the same product line, the solution reported in Canon Community was exactly this: instead of the \u201crecommended\u201d download that installed only printing, the full package had to be installed, something like MF657Cdw \/ MF655Cdw \/ MF651Cw Drivers (… \/ ScanGear)<\/strong>. The user explicitly noted that the issue was that only the printer driver had been installed, not the scanner driver.<\/p>\n

                \n
              1. Open the official Canon support site for your model.<\/li>\n
              2. Find the full driver package for MF657Cdw \/ MF655Cdw \/ MF651Cw<\/strong>.<\/li>\n
              3. When choosing the download, do not look only for the word Printer<\/strong>; choose the full package that includes ScanGear<\/strong> and scanning components.<\/li>\n
              4. Download that package and install it.<\/li>\n<\/ol>\n

                Step 7. During installation, do not block Windows Firewall unnecessarily<\/h2>\n

                Canon separately warns that driver installation may not complete correctly if sending and receiving the IP address is blocked in the firewall settings. This is especially important for network installation.<\/p>\n

                  \n
                1. Run the official Canon installer.<\/li>\n
                2. If Windows asks for permission related to firewall changes or network exceptions, do not reject that request without a reason.<\/li>\n
                3. Complete the installation and restart the computer if required.<\/li>\n<\/ol>\n

                  If such permissions are blocked, printing may sometimes continue to work while scanning does not.<\/p>\n

                  Step 8. After installation, check MF Scan Utility again<\/h2>\n
                    \n
                  1. Open the Start<\/strong> menu.<\/li>\n
                  2. Launch MF Scan Utility<\/strong>.<\/li>\n
                  3. Check [Product Name]\/[Scanner]<\/strong>.<\/li>\n
                  4. Make sure your machine is selected.<\/li>\n
                  5. Run a test scan.<\/li>\n<\/ol>\n

                    Step 9. If the installation is correct but network scanning still does not work, check IPv4<\/h2>\n

                    Canon separately warns that the scan function is not available when the machine and the computer are connected in an IPv6 environment. For network scanning, you need a normal IPv4 environment or a USB connection.<\/p>\n

                    If your network is non-standard, this is worth checking separately.<\/p>\n

                    Step 10. If the problem remains only on one computer, compare with another PC<\/h2>\n

                    This is a very useful check. If the same machine scans correctly on another computer, the issue is almost certainly not in the multifunction printer itself, but in the software environment of one specific PC.<\/p>\n

                      \n
                    1. If you have a second computer, install the official Canon package on it.<\/li>\n
                    2. Check whether scanning works there.<\/li>\n
                    3. If everything works on the second computer, return to a full Canon reinstall and Windows checks on the first PC.<\/li>\n<\/ol>\n

                      How to quickly tell that the installed package is the problem<\/h2>\n