{"id":77807,"date":"2026-04-14T00:31:48","date_gmt":"2026-04-13T21:31:48","guid":{"rendered":"https:\/\/drivernew.com\/?p=77807"},"modified":"2026-04-14T22:32:27","modified_gmt":"2026-04-14T19:32:27","slug":"canon-mf657cdw-mf655cdw-mf651cw-scanning-to-a-shared-folder-does-not-work-errors-801-and-806","status":"publish","type":"post","link":"https:\/\/drivernew.com\/?p=77807","title":{"rendered":"Canon MF657Cdw \/ MF655Cdw \/ MF651Cw: Scanning to a Shared Folder Does Not Work \u2014 Errors #801 and #806"},"content":{"rendered":"

Applies to models:<\/strong> Canon MF657Cdw, MF655Cdw, MF651Cw.<\/p>\n

If the multifunction printer scans the document but does not save it to a shared folder on the computer, or if error #801<\/strong> or #806<\/strong> appears on the screen, this does not necessarily mean the device is faulty. In most cases, the problem is related to the shared folder setup, destination settings, the user name, the password, or folder access permissions in Windows.<\/p>\n

How the problem usually appears<\/h2>\n
    \n
  • the multifunction printer starts scanning, but the file does not appear in the shared folder;<\/li>\n
  • error #801<\/strong> or #806<\/strong> appears on the control panel;<\/li>\n
  • scanning to a computer through MF Scan Utility<\/strong> works, but scanning to a shared folder does not;<\/li>\n
  • the problem appeared immediately after the first setup or after the Windows password was changed.<\/li>\n<\/ul>\n

    Why this happens<\/h2>\n

    For this Canon product line, scanning to a shared folder works through SMB<\/strong>. This means the machine must be told in advance where the folder is located, what the computer is called, whether the folder has access restrictions, and which user name and password should be used.<\/p>\n

    If even one of these settings is entered incorrectly, the machine will not be able to save the file, even if the network itself is working and network printing works without issues.<\/p>\n

    Where to start<\/h2>\n
      \n
    1. Restart the multifunction printer.<\/li>\n
    2. Restart the computer that hosts the shared folder.<\/li>\n
    3. Then try sending the scan to the same folder again.<\/li>\n<\/ol>\n

      If the error remains, continue with the step-by-step check below.<\/p>\n

      Step 1. Make sure scanning to a shared folder is supported on these models<\/h2>\n

      This feature is supported on the Canon MF657Cdw, MF655Cdw, and MF651Cw. In Canon documentation, it is described as saving scanned documents to a shared folder.<\/p>\n

      So if scanning to a shared folder does not work, the issue is usually not lack of feature support, but an incorrect setup.<\/p>\n

      Step 2. If you are setting up the shared folder for the first time, prepare all information in advance<\/h2>\n

      Canon separately states that before setup you need to know:<\/p>\n

        \n
      • the IP address of the machine;<\/li>\n
      • the name of the computer that hosts the shared folder;<\/li>\n
      • the path and name of the shared folder;<\/li>\n
      • if the folder has access restrictions, the user name and password.<\/li>\n<\/ul>\n

        If even one of these values is missing, find it first and then continue with destination registration.<\/p>\n

        Step 3. Make sure <Use HTTP> and <Use Remote UI> are set to <On><\/h2>\n

        Canon explicitly lists this as part of the required preparation before configuring a shared folder.<\/p>\n

          \n
        1. Open the network settings on the machine or in Remote UI<\/strong>.<\/li>\n
        2. Make sure <Use HTTP><\/strong> and <Use Remote UI><\/strong> are enabled.<\/li>\n
        3. If either one is disabled, enable it and then continue with the setup.<\/li>\n<\/ol>\n

          Step 4. Register the shared folder through Send Function Setting Tool<\/h2>\n

          For this Canon product line, the shared folder destination for scanning is registered from a computer. Canon explicitly states that a shared folder or FTP server used as a destination for scanned documents is registered from a computer.<\/p>\n

            \n
          1. Open a web browser on the computer.<\/li>\n
          2. Enter the following in the address bar:
            \nhttp:\/\/IP-address-of-the-machine\/sendsupport_login.html<\/code><\/li>\n
          3. Press [ENTER]<\/strong>.<\/li>\n
          4. Send Function Setting Tool<\/strong> opens.<\/li>\n
          5. Select the machine in [Device List]<\/strong> and click [Next]<\/strong>.<\/li>\n
          6. If the machine is not found, click [Search Again]<\/strong>.<\/li>\n
          7. If that does not help, click [Search by IP Address]<\/strong>, enter the IP address of the machine, and click [OK]<\/strong>.<\/li>\n<\/ol>\n

            Step 5. Open [Store to Shared Folder Settings] and fill in the fields carefully<\/h2>\n
              \n
            1. After entering the tool, click [Start]<\/strong>.<\/li>\n
            2. Open [Store to Shared Folder Settings]<\/strong>.<\/li>\n
            3. If necessary, enter the Address Book PIN.<\/li>\n
            4. Fill in the fields:\n