Questions and answers

USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop / PC

Last Updated on 19.08.2017 by DriverNew

Question

I got a USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop/PC. How do I solve this? Can you send me the driver?

Answer

Check if your device is a plug-n-play device or not. If yes, there is no need to install a driver.

Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The cursor, Left/Middle/Right buttons should work fine. Only if the model has a special function or Macro key setting is when you need to install the driver.

1. Update your USB Device Driver on Device Manager.

2. Restart your PC and unplug the USB cable again.

3. Connect the USB cable to PC directly, to exclude the problem of output voltage of Hub. If you plug in too many USB cables into the same USB slot, it will cause a low supply voltage to the USB cable.

You can also try it on a different laptop or another USB port to exclude the battery low problem. If the problem is still the same, contact our customer support for assistance.

Keywords: FAQ, Genius, Mouse / keyboard

Additional Information

If you don't know how to connect an additional device to your computer and need instructions on how to connect it correctly, you can use the search bar on this site (located at the top right of any page) or write to us.

To use any computer device, software (driver) is required. It is recommended to use the original software included with the device. If you don't have the software and can't find it on the device manufacturer's website, we can help. Tell us the model of your printer, scanner, monitor or other computer device, as well as the operating system version (for example: Windows 11, Windows 10, Windows 8, etc.).

Find operating system info in Windows 11

Find operating system info in Windows 11

Under Windows specifications, check which edition and version of Windows your device is running.

How to find out what version of the operating system is installed on your Mac device. From the Apple menu in the top left corner of your screen, select About This Mac. You should see the macOS name, such as macOS Sonoma, followed by the version number. If you need to know the build number as well, click the version number to see it.

install driverHow to install the driver if there is no setup.exe file and how to install the driver using the .INF file. In this case, open the downloaded file that should contain the driver and use the .INF file to install. In this article, we will tell and show you how to install a driver using an .INF file.
software for computerEssential software for any computer - If you bought a new computer or reinstalled the operating system, then on this page of the site you will find all the necessary software and instructions for installing it. Software for computers with the Windows operating system.
Scanner softwareIf you can’t find scanner software or don’t know how to use your scanner to scan documents and photos. This problem occurs because some scanners and multifunction devices only have drivers, but do not have dedicated software to control the scanner.

Leave a Reply

Your email address will not be published. Required fields are marked *