I got a USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop/PC. How do I solve this? Can you send me the driver?
Check if your device is a plug-n-play device or not. If yes, there is no need to install a driver.
Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The cursor, Left/Middle/Right buttons should work fine. Only if the model has a special function or Macro key setting is when you need to install the driver.
1. Update your USB Device Driver on Device Manager.
2. Restart your PC and unplug the USB cable again.
3. Connect the USB cable to PC directly, to exclude the problem of output voltage of Hub. If you plug in too many USB cables into the same USB slot, it will cause a low supply voltage to the USB cable.
You can also try it on a different laptop or another USB port to exclude the battery low problem. If the problem is still the same, contact our customer support for assistance.
Keywords: FAQ, Genius, Mouse / keyboard